Responsibilities:

• Identify and document customer issues and technical requirements
• Propose solutions to address customer challenges
• Develop basic and detailed design documents for customer systems
• Provide technical support and respond to inquiries
• Build and maintain relationships with customers and partners

Requirements:

• 5+ years of system engineering experience
• Knowledge of routers and Ethernet switches
• Deep understanding of data centre networking, storage, and compute, along with senior engineer experience in DC-related projects
• Leadership skills and proactive attitude
• Native-level Japanese ability and business-level English proficiency

Nice to Have:

• Basic knowledge of server OS (Redhat, UNIX, Linux)
• Experience with Nexus and ACI
• Understanding of AI workload data centre infrastructure construction and operation
• Programming skills
• CCIE, DEVNET, AWS/GCP, Redhat certifications
• TOEIC 750+ or equivalent English proficiency

What Cisco Offers:

Cisco is a global leader in technology, providing innovative solutions for the digital world. With a worldwide network of experts and a culture of collaboration, the company offers limitless opportunities for growth and learning.

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You will:

• Drive strategic, technical, and complex adoption strategies across large, strategic customer segments, managing high-complexity enterprise deployments where AI-analytics inform both planning and execution
• Regularly lead customized technical enablement initiatives such as executive briefings, architecture-specific workshops, and cross-functional onboarding programs
• Act as a trusted advisor to senior customer leaders, helping them align Cisco technologies with long-term business outcomes
• Oversee TAP execution and integration across multiple teams, ensuring adoption plans are integrated with broader account strategies and lifecycle motions
• Demonstrate deep knowledge across several products in a secondary architecture
• Run adoption business reviews (state of usage, blockers, market trends) and update TAPs, integrating AI analytics to highlight trends and forecast needs
• Partner with Sales and CX leadership to co-create adoption journeys for high-value accounts, ensuring alignment with renewal and expansion goals
• Manage adoption across multiple stakeholders and teams, ensuring consistency and quality of customer experience
• Communicate complex details in meetings or workshops, tailoring content for varied audiences to achieve clear understanding
• Participate in events like roadshows or technical sessions, using advanced setups to demonstrate solutions and follow through on action items
• Design and lead 1:many series; measure reach and impact
• Lead technical strategy across customer success programs, aligning product capabilities and architecture choices with lifecycle delivery and business outcomes; explain trade-offs to stakeholders
• Integrate advanced telemetry and AI models, design and run complex labs (multi-domain, multi-site) to de-risk deployments; document “known good” patterns; adapt them dynamically to address specific customer technical challenges
• Act as Technology Evangelist, turn field signals into product improvements, own some high-value asks, build the case, and follow through to resolution, collaborating with other Cisco teams on service enhancements and adoption strategies
• Set vision and direction for customer success programs across multiple teams or regions, integrating AI-driven productivity insights to accelerate results
• Lead cross-functional initiatives to scale best practices globally and improve customer outcomes
• Mentor senior IC talent, team leads, and managers, providing guidance on complex customer situations and organizational strategy
• Represent CSS community and interests in planning and decision-making forums

Minimum Qualifications:

• Bachelors + 8 years of related experience, or Masters + 6 years of related experience, or PhD + 3 years of related experience, or equivalent relevant work experience
• Expert level (e.g., CCIE) or equivalent relevant certification expected. Industry trend certifications

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As a Senior Solution Engineer for Internet and Mass-Scale Infrastructure (I&MI), you will serve as the lead technical authority and trusted advisor for Cisco's Service Provider routing, optical networking, and automation solutions across Japan. Based in Tokyo with hybrid work flexibility, you will partner closely with Account Executives (AEs), customer technical leaders, and Cisco Engineering to drive architectural strategy, lead complex solution design, execute proofs of concept (PoCs), and secure the technical win on high-impact customer engagements.

Your success will be driven by your deep domain expertise in mass-scale networking, your ability to translate complex customer challenges into compelling technical architectures, and the collaborative relationships you cultivate across customer engineering teams, partners, and Cisco’s global Business Units. This position requires an individual who is highly motivated, technically rigorous, and equally adept at strategic architectural discussions and hands-on technical validation.

You will:

• Lead Technical Pre-Sales & Strategy: Act as the lead Solution Engineer for Service Provider routing, optics, Routed Optical Networking (RON), and network automation across the Japan I&MI market.
• Architect End-to-End Solutions: Design scalable, resilient, and power-efficient next-generation network architectures for Tier-1 Service Providers, Cloud/Webscale, Large Enterprise, and Public Sector customers.
• Drive the Technical Win: Lead technical customer engagements, architectural workshops, RFP/RFI technical responses, and executive presentations to secure technical closure and competitive differentiation.
• Execute High-Value PoCs & Validations: Plan, design, and lead Proofs of Concept (PoCs), customer lab evaluations, and solution demonstrations showcasing Cisco's hardware, software, and automation capabilities.
• Collaborate Cross-Functionally: Partner seamlessly with Account Executives (AEs), Client Directors, Solution Architects, CX (Customer Experience), Channel Partners, and Marketing to build pipeline and accelerate business growth.
• Bridge Customers and Cisco Engineering: Serve as the technical voice of Japan customers back to global Product Management and Engineering (BU), influencing future product roadmaps, feature requirements, and hardware innovations.
• Champion Business Value & TCO Analysis: Articulate the business and operational impact of Cisco’s mass-scale technologies (e.g., Cisco Silicon One, 800GE density, SRv6, telemetry, and power efficiency) through ROI/TCO modeling and architecture comparisons.
• Evangelize Innovation & Enablement: Deliver technical enablement, whitepapers, and best-practice sharing to internal sales teams, partner engineers, and customer technical communities.
• Mentor & Elevate the Team: Provide technical mentorship, coaching, and peer reviews for engineering colleagues across the broader Japan Systems Engineering organization.

You have:

• Education: Bachelor’s or Master’s degree in Computer Science, Electrical/Electronic Engineering, Information Systems, or equivalent practical experience.
• Experience: 8+ years of technical pre-sales engineering, systems engineering, or network architecture experience, with a proven track record in Service Provider or mass-scale infrastructure environments.
• Core Routing & Architecture Expertise: Deep technical mastery of Service Provider routing protocols and technologies (BGP, IS-IS/OSPF, MPLS, Segment Routing / SRv6, SR-TE, EVPN, Multicast, QoS, and High Availability). Strong architectural understanding of mass-scale routing platforms (Cisco 8000, ASR 9000, NCS 5500/540/560/5700 series, and Cisco Silicon One).
• Optics & Routed Optical Networking (RON): Solid understanding of high-speed optics (400G/800G, coherent pluggables, ZR/ZR+) and IPoDWDM / Routed Optical Networking architectures.
• Automation & Programmability: Practical experience with network automation, telemetry, and programmability frameworks (Cisco Crosswork, YANG, NETCONF/RESTCONF, gNMI, Python, Linux, Ansible, and API integrations).
• Certifications (Preferred): CCIE (Service Provider or Enterprise Infrastructure) or equivalent industry certification/expertise.
• Communication & Language Skills: Native or business-level fluency in Japanese (for customer C-level and engineering presentations, technical workshops, and partner discussions). Business-level fluency in English (for direct collaboration with global Product Management, Engineering teams, and technical documentation).
• Work Style: Self-starter with strong analytical problem-solving skills, consultative presentation ability, and willingness to travel as required for customer and partner meetings.

You are:

• Trusted Advisor: You establish deep technical credibility with customer architects and leadership, listening attentively to their technical and business pain points and proposing pragmatic, future-proof architectures.
• Technically Curious & Continuous Learner: You have a passion for staying on the cutting edge of networking innovations, cloud architectures, and open networking paradigms.
• Open and Trustworthy: You assume positive intent, communicate transparently with respect, and build enduring technical relationships internally and externally.
• Outcome & Quality Driven: You take pride in technical excellence, ensuring that proposed architectures are robust, scalable, and tailored to exceed customer expectations.
• Accountable & Proactive: You take full ownership of the technical strategy and deliver on commitments to customers, partners, and internal stakeholders.
• Collaborative Leader & Mentor: You generously share technical insights, elevate team capabilities, and actively foster a collaborative engineering culture

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Key responsibilities include:

• Utilising the Cisco portfolio to expand share through cross-selling and upselling
• Building trust with IT decision-makers and translating business requirements into technical needs
• Identifying customer issues and designing optimal solutions
• Conducting competitor analysis to maximise Cisco's value
• Collaborating with internal and external teams to drive account strategy and strengthen relationships
• Prioritising tasks and acting independently in a complex environment

To be considered, you will need at least one year of relevant work experience or experience as a network equipment engineer.

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Responsibilities:

• Build relationships with customers and understand their challenges
• Analyze customer requirements and develop solutions using Cisco products and services
• Create proposal documents and presentations
• Conduct proof-of-concept demonstrations and testing
• Collaborate with internal teams and external partners to deliver solutions
• Provide technical support and guidance to customers

Requirements:

• 7+ years of experience in IT infrastructure and security engineering
• Strong knowledge of enterprise networks, security, and cloud computing
• Excellent communication and collaboration skills
• Ability to work independently and as part of a team
• English language proficiency (writing and reading)

Preferred Skills:

• Experience working with manufacturing industry customers
• Knowledge of OT environments and factory networks
• Familiarity with Cisco products and solutions
• Business-level English language proficiency
• Programming skills
• CCIE or CISSP certification

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You will manage adoption for a significant-size portfolio of customers, often involving complex or multi-product and multi-technology deployments, across an architecture; may leverage knowledge of adjacent architectures and draw on AI-tools to predict adoption challenges and optimize strategy.

Key responsibilities include:

• Designing and delivering broad, sophisticated enablement initiatives across large audiences and multiple architectures
• Building internal champions within customer organizations, and interacting with diverse stakeholders, enhancing relationships to drive mutual growth
• Owning TAP creation and execution, coordinating across internal teams and partners to ensure adoption activities are timely, relevant, and measurable
• Managing customer expectations by setting AI-informed goals for sessions and collaborating with global teams to deliver consistent support
• Using telemetry and usage data to identify gaps in adoption, and proactively engaging customers to address them
• Providing input on product enhancements by collecting and sharing feedback with relevant teams, while promoting data tools for ongoing value

Minimum qualifications:

• Bachelor's + 7 years of related experience, or Master's + 4 years of related experience, or PhD + 1 year of related experience, or equivalent relevant work experience
• Professional level (e.g., CCNP) or equivalent relevant certification expected

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You will be responsible for:

• Developing strong partnerships with Sales/Customer Success roles to assist Area aligned customers with Value Realization.
• Delivering workshops, prescriptive guidance/assistance, achieving onboarding milestones.
• Auditing usage, indexes, data models, assets/identities, dashboards, correlation searches, notable events, frameworks, etc. and remediating identified issues.
• Planning and developing detections/analytics.
• Providing strategic, case-based technical consulting (up to 90 days).
• Collaborating with internal resources and customer-facing teams to manage customer needs.
• Conducting research to consistently find answers to questions and solve complex technical problems.
• Executing consultative conversations with decision makers.
• Gaining agreement with account team members and customer decision-makers on the tangible value of proposed solutions.
• Delivering customer onboarding enablement-based workshops and achieving success milestones.

The ideal candidate will have:

• Fluent Japanese proficiency
• Deep technical knowledge of Splunk Enterprise Security (ES) configuration, administration, and development.
• Experience with integrating and normalising data from diverse sources.
• Strong command of Search Processing Language (SPL).

Preferred qualifications include:

• Expertise in UBA/UEBA and/or SOAR.
• Solid foundation in security operations, forensics, threat hunting, insider threats, and compliance.
• Understanding of enterprise architecture across on-premise and Cloud environments (AWS, Azure, GCP).
• Splunk certifications/accreditations.

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This role is responsible for SOC delivery, customer onboarding, security monitoring operations, incident response support, and operational improvement for strategic customers, with a focus on Splunk ES / Splunk Cloud.

You will collaborate with customer environments, Cisco delivery teams, Sales, Customer Success, Support, and product and engineering teams to provide a unified customer experience throughout the customer lifecycle.

You will also integrate Cisco and third-party security technologies into customer environments, helping standardize SOC operating models, improve service quality, and enable long-term customer self-sufficiency.

Work Conditions

• This role includes shift-based work as part of SOC service delivery.
• This role also includes on-call responsibilities as required for customer support, incident handling, and security operations support.

Responsibilities

• Lead or support the delivery of SOC and security operations services for strategic customers, with a focus on monitoring, detection, analysis, and reporting using Splunk ES / Splunk Cloud.
• Support customer onboarding activities, including requirements clarification, operational readiness, migration planning, handoff design, and service transition.
• Design, deploy, optimize, migrate, and troubleshoot security solutions that integrate Cisco and third-party technologies into customer environments.
• Perform SOC-related alert triage, incident investigation support, escalation handling, and operational improvement to enhance customer security operations quality.
• Collaborate with network, server, cloud, security, TAC, TCE, Sales, Customer Success, and partner teams to align customer business requirements with technical delivery.
• Apply knowledge of security frameworks, threat models, regulatory requirements, and customer risk management policies to help build resilient, scalable, and policy-aligned security operating models.
• Create and improve reusable technical deliverables such as runbooks, playbooks, standard operating procedures, service reports, design documents, migration plans, and operational handoff materials.
• Leverage AI, automation, and CiscoIQ-enabled practices to reduce operational overhead, improve analysis quality, streamline workflows, and scale best practices across the team.

Minimum Qualifications

• Bachelor’s degree with 7+ years of related experience, or Master’s degree with 4+ years of related experience, or PhD with 1+ year of related experience, or equivalent relevant work experience.
• Experience in security consulting, SOC delivery, managed security services, SIEM operations, network security, cloud security, or related technical delivery roles.
• Practical knowledge of security monitoring, incident triage, log analysis, threat detection, escalation handling, and security operations processes.
• Hands-on experience or practical working knowledge of SIEM platforms. Experience with Splunk, Splunk Enterprise Security, or Splunk Cloud is a plus.
• Understanding of network, server, cloud, endpoint, and security infrastructure fundamentals, with the ability to collaborate across multiple technical domains.
• Experience working with enterprise customers, strategic accounts, or complex multi-vendor environments.
• Strong customer-facing communication skills, including the ability to clearly explain technical issues, risks, recommendations, and operational findings to both technical and non-technical stakeholders.
• Professional-level security or networking knowledge, such as CCNP Security level or equivalent practical experience.
• Business-level Japanese communication skills and the ability to work with English technical documentation, tools, and global stakeholders.
• Ability to support shift-based work and on-call responsibilities.

Preferred Qualifications

• CCIE Security, CISSP, CCSP, SSCP, ISC2 CC, or equivalent advanced security certifications.
• GIAC certifications such as GCIH, GCIA, GCFA, GSEC, GMON, GCED, GCTI, or equivalent practical knowledge.
• Cloud security certifications such as AWS Certified Security – Specialty, Azure Security Engineer, Google Cloud Professional Cloud Security Engineer, or equivalent.
• Splunk certifications or hands-on experience with Splunk Enterprise Security, Splunk Cloud, SPL, detection use case development, or SIEM content management.
• Experience with EDR, NDR, XDR, SOAR, threat intelligence, digital forensics, incident response, or security automation.
• Experience supporting public sector, municipality, critical infrastructure, financial services, or large enterprise customers in SOC, managed security services, or security operations improvement engagements.

Success Measures / Expected Outcomes

• Successful onboarding, migration, and stable operation of customer SOC and Splunk ES environments.
• Improved quality, consistency, and scalability of SOC delivery through standardized operating models that can be applied across multiple customers.
• Effective integration of Cisco and third-party security technologies to support customer security operations and risk management objectives.
• Increased productivity, service quality, and customer self-enablement through the use of AI, automation, and CiscoIQ-enabled practices.

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This role balances people leadership, customer delivery, while partnering closely with Global CX PM, CX Eng, CX Lab teams, CX Theatre and wider CX community to enable successful lifecycle execution.

Drive organizational initiatives, strategic priorities and transformations for future digitized delivery with AI capabilities in line with CX Roadmap.

Responsibilities

• Drive performance management, goal setting, career development, and engagement. Help improve quality, efficiency, and effectiveness of CX.
• Ensure staffing alignment, capacity planning, and skills readiness.
• Foster an inclusive, high-performance team culture aligned to Cisco values.
• Guide and govern the current and future skills for the organization.
• Align organisation direction and program execution to account plans, renewals and adoption goals.
• Be a trusted advisor, understand customer market and industry, identify risks and propose mitigation plans.
• Build & maintain key CX and customer-partner relationships facilitating outstanding customer experience.
• Connect with Cisco internal, customers, and partners across functions and boundaries to achieve significant results.
• Drive AI-first mindset and direct team for AI-integrated delivery approach.
• Support digital delivery initiatives and CX transformation programs.

Minimum Qualifications

• At least 3 years as a People Leader with Professional Services experience.
• 10+ years of IT industry experience.
• Strong experience and exposure to one of the Technical Domains, Cisco Services, PS delivery methodologies and architecture.
• Experience working in a matrixed, global organization.

Preferred Qualifications

• Exposure to Cisco technologies or large enterprise IT environments.
• Strong customer-facing and executive communication experience and skills.
• Communication in local language to support ASEAN customers.
• CCIE is preferred

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