Responsibilities:

• Greet and assist customers with their purchases
• Provide product information, advice, and recommendations to customers
• Process sales transactions accurately and efficiently
• Maintain a clean and organized store environment
• Manage inventory levels and restock merchandise
• Participate in company-wide promotions and marketing campaigns
• Collaborate with the marketing and buying teams to ensure product offerings align with customer needs
• Continuously strive to improve customer satisfaction and exceed sales targets
• Develop and maintain knowledge of products, industry trends, and competitors
• Perform other duties as assigned by the Store Manager and Assistant Store Manager

Requirements:

• High school diploma or equivalent required; some college coursework preferred
• Previous retail sales experience preferred
• Excellent communication and customer service skills
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced, team-oriented environment
• Basic computer skills and proficiency in Microsoft Office and point-of-sale systems
• Flexibility to work weekends, holidays, and evenings
• Passion for outdoor activities and knowledge of outdoor gear and apparel

Physical Requirements:

• Ability to communicate verbally and work cooperatively with associates and customers
• Ability to remain standing for up to 5 hours at a time
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
• Must have a flexible schedule, including availability for nights, weekends, and holidays
• Regular and predictable attendance

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Responsibilities:

• Perform detailed boot fit assessments, including stance analysis, shell checks, and liner evaluation.
• Execute full custom boot work, including custom insoles, liners, and footbeds, shell stretching, punching, and grinding, and foam injection or vacuum molding systems.
• Diagnose and resolve customer fit issues with professionalism and clear communication.
• Provide honest, expert recommendations for new boots or modifications as needed.
• Maintain organized boot fitting workspace and tools.
• Stay current on product knowledge, boot technologies, and fitting techniques.
• Deliver an exceptional customer experience that aligns with Backcountry Outlet's service standards and culture.

Requirements:

• Prior experience in ski or snowboard boot fitting (minimum 2-3 years preferred).
• Advanced knowledge of custom boot systems and fitting tools.
• Familiarity with major boot brands and fit technologies.
• Strong mechanical aptitude and attention to detail.
• Excellent communication and customer service skills.
• A genuine passion for skiing, snowboarding, and mountain culture.
• Must be able to lift up to 50 pounds.
• High school diploma or equivalent.
• Technical certifications related to outdoor gear and equipment preferred.

Physical Requirements:

• Ability to communicate verbally and work cooperatively with associates and customers.
• Ability to remain standing for up to 5 hours at a time.
• Ability to move about the store coaching and directing associates, selling to customers, and retrieving merchandise from stockroom or sales floor.
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise.
• Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse to accomplish work.
• Must have a flexible schedule, including availability for nights, weekends, and holidays.
• Regular and predictable attendance.

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The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.

Responsibilities:

• Assist the Store Manager in opening and closing the store
• Ensure the store is properly secured and alarm systems are functioning correctly
• Manage cash and credit card transactions, and perform daily cash reconciliations
• Maintain accurate inventory levels, conduct regular inventory audits, and report any discrepancies to the store manager
• Provide exceptional customer service, and assist customers with their purchases, product inquiries, and returns/exchanges
• Maintain a clean, organized and attractive store appearance
• Assist in the execution of and ensure daily tasks are completed
• Train and mentor new team members
• Perform other duties as assigned by the Store Manager and Assistant Store Manager

Requirements:

• High school diploma or equivalent
• Minimum of 2 years of experience in retail sales or customer service
• Strong communication and interpersonal skills
• Ability to manage multiple tasks and prioritize effectively
• Ability to work in a fast-paced and dynamic environment
• Must be able to work a flexible schedule, including evenings, weekends and holidays
• Basic computer skills, and experience with Point-of-Sale systems is a plus

Physical Requirements:

• Ability to communicate verbally and work cooperatively with associates and customers
• Ability to remain standing for up to 5 hours at a time
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
• Must have a flexible schedule, including availability for nights, weekends, and holidays
• Regular and predictable attendance

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Responsibilities:

• Partner with management to identify shop priorities and meet store goals
• Oversee and manage the repair and maintenance program of bike and ski/snowboard gear
• Perform bike and ski/snowboard repairs and maintenance as needed
• Build, assemble, and tune new bikes
• Mount new skis and snowboards
• Repair and tune customer's bikes, skis, and snowboards
• Provide expert advice to customers on gear-related matters
• Train and mentor shop techs
• Manage inventory and ensure necessary parts and tools are available
• Keep up-to-date with industry trends and developments
• Work with the store team to develop and implement marketing strategies
• Assist on the sales floor as needed
• Assist the Store Manager in opening and closing the store as needed
• Ensure the store is properly secured and alarm systems are functioning correctly
• Manage cash and credit card transactions, and perform daily cash reconciliation
• Other duties as assigned by the management team

Requirements:

• At least 3 years of experience as a bike and ski/snowboard tech or in a similar role
• Strong knowledge of bike and ski/snowboard mechanics and repair
• Excellent customer service and communication skills
• Ability to work independently and manage a team
• Passion for outdoor activities and a commitment to environmental stewardship
• Availability to work weekends and holidays as needed

Physical Requirements:

• Ability to communicate verbally and work cooperatively with associates and customers
• Ability to remain standing for up to 5 hours at a time
• Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
• Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
• Ability to lift and/or move merchandise weighing up to 50 lbs.
• Ability to ascend/descend ladders to retrieve and/or move merchandise
• Ability to operate a computer, POS system, keyboards, merchandise scanners, and mouse to accomplish work
• Must have a flexible schedule, including availability for nights, weekends, and holidays
• Regular and predictable attendance

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