The role involves providing support to users, analyzing and resolving technical issues, and maintaining high-quality helpdesk services.

Responsibilities:

• Analyze and resolve technical problems reported by users via phone or email
• Provide remote support for hardware and software issues
• Record incoming calls and ensure timely closure of opened tickets
• Offer first-level support for problems and escalate to relevant teams when necessary
• Support UAT phases of projects
• Maintain high-quality helpdesk services and customer satisfaction
• Manage inventory of devices brought to the company
• Provide training on company software to new users
• Collaborate with other teams in the technology department
• Contribute to solution and improvement processes

Requirements:

• MYO Elektrik/Elektronik/Bilgisayar or university degree in related fields
• Advanced knowledge of Microsoft operating systems, hardware, IPAD, IOS, Tablet, network, and office platforms
• 2-3 years of work experience
• Experience in helpdesk and software support
• Flexible working hours, including weekends if needed
• Ability to provide technical training to customers
• Good command of English (preferred)
• Customer-focused, creative, and effective communication skills
• Problem-solving skills, willingness to take responsibility, and strong social relationships

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The ideal candidate will have:

• At least associate's or bachelor's degree
• Minimum 1 year of call center experience
• Strong communication and persuasion skills
• Solution-focused approach
• Proficiency in Microsoft Office applications such as Excel and Word
• Fast typing skills
• Ability to work effectively with international business partners and customers
• Teamwork and effective communication skills
• Completed military service for male candidates

Responsibilities include:

• Maintaining the accuracy of data in our database and updating records
• Conducting source research and making computer entries
• Ensuring the accuracy of incoming data and generating high-quality outputs
• Responding to customer inquiries and providing excellent customer service
• Transferring paper-based information to electronic media or coding data

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