The role operates on a rotating shift pattern, Monday to Friday, covering:

• 7:45am – 15:45pm
• 12:00pm – 8:00pm

You'll also work approximately one Saturday every four weeks on a rota basis (10:00am – 5:00pm, subject to change).

As our Receptionist & Administrator, you'll be the first point of contact for patients, clinicians and visitors, creating a positive first impression while ensuring the smooth day-to-day running of the centre.

Key Responsibilities:

• Delivering a warm, professional welcome to patients, clinicians and visitors.
• Managing enquiries and referrals, coordinating psychiatry and therapy appointments with patients and healthcare professionals.
• Providing accurate administrative support using a range of systems, including CRM platforms, clinical documentation systems and billing processes.
• Supporting the wider administration team to ensure the efficient running of the centre.
• Delivering exceptional customer service while maintaining excellent organisation, accuracy and attention to detail.
• Building positive relationships with patients and colleagues to provide a seamless, high-quality service.

Skills, Knowledge & Expertise:

• Previous experience in a healthcare or clinical administration role.
• Experience working in a busy reception or customer-facing position.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise a varied workload.
• Confident IT skills and experience using multiple systems.
• A professional, approachable manner with a genuine passion for delivering exceptional customer service.

Benefits:

• Birthday Holiday - your birthday as an extra day's annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Job Data by YubHub.

The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations.

Responsibilities:

• Provide exceptional customer service and ensure a positive customer experience
• Lead by example and validate the quality of the in-store customer experience
• Maximize results and achievement of Key Performance Indicators (KPIs)
• Ensure seamless execution of daily operations, including inventory management and order fulfillment
• Participate in visual merchandising and maintain brand standards
• Support in onboarding new team members and assessing their performance

Requirements:

• Experience in a high-volume retail environment
• Adaptable with excellent organization and analytical skills
• Critical thinking ability to identify potential challenges and develop action plans
• Physical requirements: ability to stand for 8 hours, lift up to 50 lbs
• Must be able to work evenings, weekends, and holidays

Benefits:

• Paid sick days
• Monthly retail bonus program
• Regular feedback via performance reviews
• A robust in-house retail learning program
• Generous product discount

Salary: £15-£16 per hour

Job Data by YubHub.