{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/marunouchi/"},"x-facet":{"type":"city","slug":"marunouchi","display":"Marunouchi","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_b809164f-9e5"},"title":"Customer Service Centre Master Data and CRM Lead","description":"<p>The Customer Service Centre (CSC) is responsible for managing orders, customer communications, and billing for Shell lubricants and greases. The CSC Master Data and CRM Lead will oversee the master data, CRM, and control functional area, ensuring alignment with Customer Operations strategy and objectives.</p>\n<p>Key Responsibilities:</p>\n<ul>\n<li>Governance of Master Data and CRM-Related Areas: Own and lead the CSC master data, CRM, and control functional area across SAP and related systems.</li>\n<li>Data Analysis and KPI Management: Define the CSC performance and control reporting framework, including relevant KPIs and success measures.</li>\n<li>Functional Leadership, Controls, and Change Delivery: Develop and manage the functional operating plan and CI portfolio.</li>\n</ul>\n<p>Objectives:</p>\n<ul>\n<li>Deliver the agreed functional operating and CI plan.</li>\n<li>Ensure clear accountability and effective performance and control management.</li>\n<li>Achieve and maintain a targeted customer satisfaction indicator.</li>\n</ul>\n<p>Required Capabilities, Experience, and Skills:</p>\n<ul>\n<li>Strong working knowledge of SAP SD, master data, CRM, and their application to end-to-end Customer Operations processes.</li>\n<li>Demonstrated experience translating business strategy and objectives into functional plans and delivering results through cross-functional stakeholders.</li>\n<li>Advanced proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.</li>\n<li>Professional Japanese proficiency in reading, writing, and speaking.</li>\n<li>English proficiency sufficient to influence and coordinate with global stakeholders.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://shell.wd3.myworkdayjobs.com/en-US/ShellCareers/job/Marunouchi/Delivery---CI-Lead--Control-Analyst_R212016-1","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Shell","sameAs":"https://shell.com","logo":"https://logos.yubhub.co/shell.com.png"},"x-apply-url":"https://shell.wd3.myworkdayjobs.com/en-US/ShellCareers/job/Marunouchi/Delivery---CI-Lead--Control-Analyst_R212016-1","x-work-arrangement":null,"x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["SAP SD","master data","CRM","Microsoft Office","Japanese","English"],"x-skills-preferred":[],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-19T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Marunouchi"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Energy","skills":"SAP SD, master data, CRM, Microsoft Office, Japanese, English"}]}