{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/mantsala/"},"x-facet":{"type":"city","slug":"mantsala","display":"Mäntsälä","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_5d39d03a-08f"},"title":"L3 Support Engineer","description":"<p>We are building our L3 Support Line from scratch to serve as the datacenter center of expertise for servers, firmware (BIOS/BMC), and deep Linux diagnostics across Europe and the US.</p>\n<p>This is a senior technical role focused on deep investigations, cross-site pattern detection, and driving permanent fixes with R&amp;D and ODM vendors. You will turn complex incidents into scalable solutions and elevate L1/L2 capabilities through strong technical enablement.</p>\n<p><strong>Responsibilities</strong></p>\n<p><strong>Deep Technical Investigation (Primary Focus)</strong></p>\n<ul>\n<li>Lead root cause analysis beyond L2 depth (GPU failures, firmware issues, Linux-level faults, HW/SW interactions).</li>\n<li>Detect recurring patterns across sites and convert findings into durable fixes.</li>\n<li>Own technical workstreams during high-severity incidents.</li>\n</ul>\n<p><strong>Vendor &amp; R&amp;D Collaboration</strong></p>\n<ul>\n<li>Build evidence packs and drive escalations with ODM and R&amp;D.</li>\n<li>Push for firmware, component, and platform-level resolutions.</li>\n<li>Track outcomes and ensure knowledge flows back to operations.</li>\n</ul>\n<p><strong>Firmware &amp; Platform Readiness (BIOS/BMC)</strong></p>\n<ul>\n<li>Support validation and rollout of firmware updates (risk assessment, staging, rollback planning).</li>\n<li>Help operationalize platform standards across datacenters.</li>\n</ul>\n<p><strong>Knowledge &amp; Enablement</strong></p>\n<ul>\n<li>Create scalable runbooks, troubleshooting guides, and error catalogs.</li>\n<li>Turn investigations into playbooks that elevate L1/L2 teams.</li>\n</ul>\n<p><strong>Hands-on Support (As Needed)</strong></p>\n<ul>\n<li>Travel to datacenters for complex troubleshooting, new platform readiness, or incident containment.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Strong hands-on experience with datacenter servers and deep Linux troubleshooting.</li>\n<li>Ability to diagnose across hardware, BIOS/BMC firmware, and Linux (logs, drivers, storage basics, performance triage).</li>\n<li>Structured incident response experience and clear communication under pressure.</li>\n<li>Experience driving evidence-based escalations with vendors/R&amp;D.</li>\n<li>Fluent English (written and spoken).</li>\n</ul>\n<p><strong>Nice to Have</strong></p>\n<ul>\n<li>Strong familiarity with GPU server platforms and tooling (for example: nvidia-smi, dcgmi, Linux logs correlation).</li>\n<li>Experience with ipmitool and Redfish workflows, firmware lifecycle, and staged rollouts.</li>\n<li>Scripting skills (bash and basic Python) for log collection, triage automation, and simple reliability analysis.</li>\n<li>Exposure to OCP-based platforms and ODM manufacturing ecosystems.</li>\n<li>Experience supporting enterprise bare metal customers under contractual SLAs.</li>\n</ul>\n<p><strong>Benefits &amp; Perks</strong></p>\n<ul>\n<li>Competitive compensation</li>\n<li>Career growth and learning opportunities</li>\n<li>Flexibility and ownership</li>\n<li>Collaborative and innovative culture</li>\n<li>Opportunity to work on impactful AI projects</li>\n<li>International environment and talented teams</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://job-boards.greenhouse.io/nebius/jobs/4794430101","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Nebius","sameAs":"https://nebius.com","logo":"https://logos.yubhub.co/nebius.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/nebius/jobs/4794430101","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Linux","datacenter servers","incident response","vendor escalation","English"],"x-skills-preferred":["GPU server platforms","ipmitool","Redfish workflows","scripting","OCP-based platforms"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"required","x-work-authorisation-text":"Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.","datePosted":"2026-10-28T21:57:44.249Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Mäntsälä"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Linux, datacenter servers, incident response, vendor escalation, English, GPU server platforms, ipmitool, Redfish workflows, scripting, OCP-based platforms"}]}