You will be the vital link between our cutting-edge platform and our clients, helping them translate their unique business needs into effective technical reality.

As Associate Implementation Consultant, you will:

• Have a strong focus on supporting clients with one-off AML scenario/rule requests, including new rule builds, amendments to existing rules, threshold changes, segmentation adjustments and logic refinements
• Assist clients in deploying rule changes to production efficiently
• Manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline
• Develop comprehensive project plans that merge customer requirements with company goals and coordinate with the Customer Success Managers during all project phases, from initial kickoff through implementation
• Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables
• Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements
• Proactively identify project roadblocks and manage subsequent issue tracking / resolution
• Work with Product Management to feedback on issues with current products and provide input around new products
• Write technical requirements and business specifications for client implementations

Who we are looking for:

• Bachelor’s degree or a combination of education and experience in engineering, information systems, or sciences
• 1+ years SaaS or customer facing experience
• Proven technology skills, outstanding interpersonal abilities, strong English written and verbal communication skills
• Attention to detail, plus analytical and problem-solving capabilities
• Experience with dealing with client IT teams as well as systems integrations
• Passionate self-starter that is self-directed and able to execute independently
• Technical understanding of Rest API services and implementation
• Experience with AML and Client Onboarding solutions is a big plus but not required.

Job Data by YubHub.