Responsibilities:

• Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Process Primary Care Manager (PCM) changes following Military Treatment Facility (MTF) guidelines.
• Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.
• Provide basic claims status updates and support.
• Conduct informational briefings for various events.
• Manage daily activities and Other Health Insurance (OHI) information in applicable systems.
• Assess and escalate issues as needed for proper resolution.
• Maintain compliance with HIPAA regulations and confidentiality.
• Collaborate with team members and support remote work.

Requirements:

• High school diploma or GED.
• U.S. Citizenship.
• Eligible to obtain an ID card for NSA Bahrain.
• Eligible for ADP IT III clearance.
• 3+ years of customer service experience.
• Fluent in English with strong written and oral communication.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Preferred Qualifications:

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
• Experience in U.S. military healthcare delivery, medical environments, or civilian healthcare systems.

Salary: $32,000 annually.

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