As a Customer Support Consultant, you will deliver outstanding customer support via phone, email, chat, and social media. You will assist customers with booking questions and transportation-related inquiries, answer incoming phone calls from drivers and help resolve their issues, handle and track customer support tickets in Freshdesk, escalate complex cases to the relevant internal teams, build strong and lasting customer relationships, handle sensitive customer data with care and security, apply the latest and greatest customer happiness practices, and maintain a deep understanding of the client’s solutions and meet KPIs.

To succeed in this role, you need:

• Native Spanish and excellent English communication skills (at least C1 for both spoken and written)
• At least 1 year of customer service experience
• Strong communication and problem-solving skills
• Ability to handle customer inquiries across multiple communication channels
• Responsible, proactive, and customer-oriented attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits include:

• Fixed schedule: Monday-Friday, 5 AM-1 PM (GMT-3)
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also – internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements

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