As the first point of contact for our guests, you will play a key role in ensuring their stay with us is comfortable and enjoyable.

Your responsibilities will include:

• Welcoming and checking in guests
• Managing reservations and handling guest requests
• Providing excellent customer service
• Working closely with the housekeeping and service teams
• Handling administrative tasks such as mail and payment processing
• Maintaining accurate records of guest data
• Working in a fast-paced environment, often under pressure

We require:

• A completed hospitality training programme or previous experience in a hotel reception role
• Excellent communication and interpersonal skills
• Fluency in German and English; proficiency in additional languages is an advantage
• Ability to work in a team environment and provide exceptional customer service
• Experience with hotel booking systems such as Opera Cloud and MS Office is desirable

In return, we offer:

• A permanent contract with predictable working hours
• 13 salaries per year
• Holiday pay
• A monthly bonus of up to 4%
• An annual bonus of up to 6%
• A monthly allowance of up to €50 for travel or internet costs
• Employee events and benefits
• Opportunities for professional development through our LEARN YOUR WAY platform
• Access to employee discounts and benefits across the Accor group

Job Data by YubHub.