The Client Service Analyst is responsible for retaining, growing, and developing strategic client relationships for a portfolio of clients.

Key Responsibilities:

• Ensure strict adherence to all internal and external guidelines
• Ensure proper processing of forex and trade transactions
• Ensure proper monitoring of expenses and controlling costs
• Ensure proper display of all Regulatory Circulars in the Area
• Accurate processing of all account opening forms and MF applications
• Voucher Management, Rules of Custodianship, Key Management guidelines
• Exception handling and deferral tracking and monitoring
• Suspicious transactions and large cash transactions review
• Ensure Area has a clean Mystery Shopping Audit report
• Proper tracking, responses, and closures of all Customer Complaints
• Ensuring best-in-class service standards to all Area customers
• Ensuring proper controls and access is maintained to the Cash/Locker Area
• Handling day-to-day Cash activity, Clearing operations, and general banking operations
• Handling customer requests and raising SR
• Handling Insurance and investment-related operations activity

Benefits:

• Best-in-class leave policy
• Gender-neutral parental leaves
• 100% reimbursement under childcare assistance benefit
• Sponsorship for Industry-relevant certifications and education
• Employee Assistance Program
• Comprehensive Hospitalization Insurance
• Accident and Term Life Insurance
• Complementary Health screening for 35 years and above

Requirements:

• Excellent communication in English
• Well-groomed
• Minimum qualification required is Graduation
• Minimum experience should be 2 to 4 years in a relevant field, preferably in Forex and Trade services

We offer:

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

Job Data by YubHub.

As an Account Manager, you will be responsible for onboarding and building relationships with 70-80 partner accounts in your assigned territory to grow the Dine-out business and service offerings.

Your primary objectives will be to:

• Onboard new accounts by explaining requirements to partners and coordinating with internal stakeholders
• Meet existing partners periodically to ensure accurate Restaurant Display Page (RDP) content and high image coverage
• Make persuasive presentations on the benefits of Dine Out plans and promotions for month-on-month growth
• Execute growth-forward activities such as offer alignments and marketing operations alignments
• Resolve issues such as diner denied payout and ensure seamless transactions
• Prepare growth plans for each account and gather competitor action insights

You will also be responsible for data interpretation and business performance management, including filtering relevant data from the Restaurant-facing dashboard and explaining key performance metrics to partners.

In addition, you will interact with various stakeholders, including partner support, sales operations, and finance teams.

The ideal candidate will have:

• 1.5-3 years of field sales experience
• Fluency in the local language and working knowledge of English
• Experience with e-commerce activities and online marketing channels
• Excellent communication and influencing skills
• Analytical skills and experience with Excel
• Ability to work flexibly and adapt to changing priorities

Job Data by YubHub.