The mission of the Brand Success team is to partner with and coach the highest potential brands to most effectively utilize Faire's wholesale platform - to grow their sales and simplify their operations.

We are seeking a results-oriented customer success / account management professional to manage a book of ~200-250 brands. You will be responsible for engaging and coaching brands within your book on strategies, tactics, programs, products, and events on Faire, in addition to supporting their day-to-day operations.

Responsibilities:

• Regularly engage with brands across scaled and 1:1 email, phone, in-person, and video calls
• Own your book of business + revenue outcomes you're responsible for driving
• Develop and manage customer relationships, built on trust and credibility
• Drive high-value adoption and ongoing usage of Faire Direct via brand sales and marketing efforts to maximize Retailer Acquisition
• Drive customer adoption and retention within brand-funded programs such as Ads and Insider Partnership
• Identify growth opportunities for your brands, and coach them from strategy through execution
• Communicate new product releases and updates to your accounts
• Synthesize, measure, and communicate the voice of the customer to provide actionable and invaluable feedback to help size blockers and prioritize product development
• Collaborate cross-functionally on various initiatives to further the success of our brands (support, product, design, marketing, etc.)
• Use data, graphs, and reports to truth-seek and drive action to beat goals
• Be relentlessly resourceful, scrappy, and act with urgency to ensure Faire's success
• Be adaptable to changing business needs and goals
• Foster a psychologically safe, motivating, inclusive, and energizing team culture

Qualifications:

• Fluent in Korean
• 5+ years of experience in sales, account management, or business development in a fast-paced environment
• Experience using a variety of fundamental sales and data tools (e.g., Salesforce, data visualization software, call recording tools)
• Customer-obsessed
• Goal-oriented
• AI Native
• Strong communicator
• Ownership mentality
• Relentlessly resourceful
• Growth Mindset
• Agile and flexible
• Collaborative
• Creative problem-solving / innovation
• Analytical rigor

Salary Range: $132,000 to $181,000 per year Benefits: equity, comprehensive benefits

XML job scraping automation by YubHub