As an IT Service Desk Agent, you will be responsible for providing technical support to end-users via phone calls, email, and chat. You will respond to inquiries, troubleshoot problems, and provide resolution or escalation as required.

Responsibilities:

• Provide frontline technical support to end-users via phone calls, email, and chat
• Respond to inquiries in a timely and professional manner
• Troubleshoot and resolve technical problems, escalating as required
• Record and document all requests or incidents in our Freshservice Platform
• Maintain a high level of Customer Satisfaction
• Maintain a high First Call Resolution rate
• Work collaboratively with other members of the IT Service Desk team
• Perform other duties as assigned

Qualifications:

• Minimum of 2 years of experience in a Service Desk/Helpdesk Role
• Strong communication skills, both written and verbal
• Excellent problem-solving skills
• Ability to multi-task and prioritize in a fast-paced environment
• Knowledge and understanding of Active Directory functionality
• Proficient in Microsoft Office 365 applications
• Experience documenting properly all aspects of troubleshooting and resolving of issues
• Familiarity with basic networking concepts
• Willingness to work flexible hours, including weekends and holidays

Preferred Qualifications:

• Experience with VMWare Horizon Virtual Desktops
• Experience with Salesforce
• ITIL Foundation certification
• Experience with remote support tools

Benefits:

• Medical and dental insurance
• 401(k) plan
• Paid time off
• Paid holidays

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The Compliance Department operates Monday-Friday from 8:00 am to 6:00 pm, and we're looking for a customer service professional who can work anytime during those business hours. As a Compliance Specialist, you'll play a crucial role in delivering high-quality service to our clients.

Responsibilities:

• Accept inbound calls and make outbound calls
• Gather medical treatment documentation
• Review and analyze files to identify actionable tasks
• Communicate with medical providers to confirm or follow up on client treatment
• Communicate with existing clients to gather treatment details
• Enter information accurately into our system/software
• Compose email correspondence to providers and legal staff
• Collaborate with leadership and team members to deliver exceptional service

Qualifications:

• High school diploma or GED required; college preferred
• Professional communication skills
• Adaptability in an ever-changing environment
• Multitasking and quick learning abilities
• Team-oriented with excellent comprehension and critical-thinking skills
• Typing speed of at least 35 WPM with excellent writing skills
• Highly organized with the ability to manage multiple deadlines
• Prior medical or case management experience preferred

Benefits:

• Medical and dental insurance
• 401(k) plan
• Paid time off
• Paid holidays

This position offers a competitive hourly rate of $18.00, with a $250 sign-on bonus after 90 days of employment.

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We are seeking a Case Developer to join our team. As a Case Developer, you must be highly organized and able to work on a varied caseload and take pride in what you do. The ideal candidate is customer focused and empathetic.

Responsibilities:

• File appeals for clients in a timely manner within the parameters of Social Security Administration's deadlines
• Assist clients with questions they have regarding their paperwork and answer any other questions they may have regarding the process
• Communicate with SSA (Social Security Administration) relating to your client's claim
• Review files for potential issues that could affect the clients claim
• Review and Prepare RFH (request for hearing) files for transfer to the legal teams
• Interact with attorneys and present case synopsis when required
• Manage case files from intake to closing under the direction of an attorney
• Maintain organized case files
• Daily interaction with existing and potential clients, both via telephone and email
• Work directly with multiple coworkers involved in the management and support of case files
• Performs other related duties as assigned to meet the needs of the business

Qualifications:

• High School diploma or GED required
• Must be available to work Monday-Friday from 9:00am - 5:30pm
• Ability to be a team player and follow procedures
• Must possess the ability to multi-task, prioritize, handle a fast-paced environment, and manage workload with a positive attitude and minimal supervision
• Strong writing and communication skills along with attention to detail

Benefits:

• Medical and dental insurance
• 401(k) plan
• Paid time off
• Paid holidays

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We are seeking a Case Developer to join our team. As a Case Developer, you must be highly organized and able to work on a varied caseload and take pride in what you do. The ideal candidate is customer focused and empathetic.

Responsibilities:

• File appeals for clients in a timely manner within the parameters of Social Security Administration's deadlines
• Assist clients with questions they have regarding their paperwork and answer any other questions they may have regarding the process
• Communicate with SSA relating to your client's claim
• Review files for potential issues that could affect the client's claim
• Review and Prepare RFH files for transfer to the legal teams
• Interact with attorneys and present case synopsis when required
• Manage case files from intake to closing under the direction of an attorney
• Maintain organized case files
• Daily interaction with existing and potential clients, both via telephone and email
• Work directly with multiple coworkers involved in the management and support of case files
• Performs other related duties as assigned to meet the needs of the business

Qualifications:

• High School diploma or GED required
• Must be available to work Monday-Friday from 9:00am - 5:30pm
• Ability to be a team player and follow procedures
• Must possess the ability to multi-task, prioritize, handle a fast-paced environment, and manage workload with a positive attitude and minimal supervision
• Strong writing and communication skills along with attention to detail

Benefits:

• Medical and dental insurance
• 401(k) plan
• Paid time off
• Paid holidays

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We are looking for full-time customer service professionals who are passionate about making a meaningful difference and committed to delivering an exceptional experience to every client they serve.

As a Case Consultant, you will be the first voice our clients hear when they reach out for help , often in the midst of challenging and emotionally charged circumstances. You will provide reassurance, guidance, and a steady presence from the very first point of contact.

The Case Control Center operates 7 days a week from 8:00 AM to 9:00 PM. We are seeking individuals with open availability who are flexible and willing to work shifts within our operational hours, including weekends.

Responsibilities

• Serve as the first point of contact for prospective clients calling into the firm, conducting consultations to assess how we can best support their needs.
• Gather and accurately document information pertaining to potential cases.
• Schedule follow-up appointments and coordinate callbacks with prospective clients.
• Distribute and collect signed retainer agreements via email and text.
• Manage a combination of inbound and outbound calls with professionalism and care.
• Address and resolve client concerns in a timely, respectful, and solutions-oriented manner.

Qualifications

• High school diploma or GED required; college experience preferred.
• Strong critical thinking and comprehension skills, with the ability to assess situations quickly and accurately.
• Excellent written and verbal communication skills, including the ability to type a minimum of 35 WPM while navigating multiple software applications simultaneously.
• Comfortable working in a dynamic, fast-paced environment and adapting to shifting priorities with composure.
• A collaborative team player who is equally effective and self-motivated when working independently.
• Consistently reliable, dependable, and accountable.

Compensation

• $18.00 per hour
• $250 Sign-On Bonus (awarded after 90 days of employment)

Benefits

• Medical and dental insurance
• 401(k) plan
• Paid time off
• Paid holidays

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We are seeking a full-time Russian speaking customer service professional who is passionate about making a difference in people's lives and committed to delivering an exceptional client experience.

As a Case Consultant, you will be the first point of contact for clients facing challenging and often traumatic situations. Your role is pivotal in offering support and reassurance from the moment they reach out to us.

The Case Control Center operates 7 days a week from 8:00 AM to 9:00 PM, and we are looking for candidates with flexible availability, including weekends.

Responsibilities:

• Conduct consultations to potential clients calling into the firm and determine if we are able to help the client.
• Collect and input adequate data regarding prospective cases.
• Schedule appointments for call backs to potential clients.
• Send and obtain signed retainers via email or text.
• Accept inbound calls and place outbound calls.
• Resolve client issues in a professional manner.

Qualifications:

• Bilingual in both Russian and English
• High school diploma or GED is required; college preferred.
• Excellent comprehension and critical-thinking skills.
• Ability to work in a fun, fast-paced office environment.
• Used to adapting in an ever-changing environment and handling multiple priorities.
• Must thrive both in a team environment and when working independently.
• Reliable and dependable.
• Excellent comprehension and critical-thinking skills.
• Ability to type at least 35 WPM with excellent writing skills while navigating through multiple software applications.

Compensation:

• $18.50/hour
• $250 Sign-On Bonus (Eligible after 90 days of employment)

Benefits:

• Medical and dental insurance
• 401(k) plan
• Paid time off and paid holidays

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