{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/london-de/"},"x-facet":{"type":"city","slug":"london-de","display":"London, Germany","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_3c57b859-e38"},"title":"Service Management Solutions Specialist","description":"<p>Behind every great customer experience is an amazing employee experience. At Zendesk, we&#39;re on a mission to power exceptional service for every person on the planet , and that starts from the inside out.</p>\n<p>We&#39;re looking for a Service Management Solutions Specialist to be the champion for our Service Management business , across every function an enterprise serves, from IT and HR to Facilities, Finance, Legal, and Procurement. This is a hybrid role that blends genuine technical depth with real sales ownership. You will carry a number and drive deals to close, and you will personally own the technical conversation , running discovery, connecting the customer challenges to our solution, and demonstrating it with authority.</p>\n<p><strong>The Impact (What You&#39;ll Actually Do)</strong></p>\n<p>As our strategic subject matter expert for Service Management, you&#39;ll do something most roles split across two people: you&#39;ll win the deal and own the technical depth behind it. You will:</p>\n<ul>\n<li>Strategize on Sales Strategy: Partner with our core sales teams to drive Service Management opportunities from discovery to close , while carrying real responsibility for pipeline and bookings.</li>\n<li>Run the Technical Discovery: Lead discovery with IT, HR, Facilities, Finance, and other service owners , mapping their current environment, integrations, workflows, and data model , to uncover the real requirements beneath the stated ones.</li>\n<li>Assist in Architecting the Solution: Design Service Management solutions that solve genuine challenges across any service domain , workflow automation, service catalogs, approvals, SLAs, knowledge management, and AI-driven resolution , not just for IT, but for every team that delivers service to employees.</li>\n<li>Demonstrate With Authority: Help craft and deliver compelling, domain-specific demonstrations and proofs-of-concept, tailored to the customer&#39;s actual use cases, that stand up to scrutiny from technical evaluators and service management practitioners alike.</li>\n<li>Handle the Hard Questions: Navigate technical objections and competitive comparisons.</li>\n<li>Empower the Team: Help educate and up-skill the regional sales organization on the full breadth of Service Management , the service domains, buyer profiles, and how to spot and qualify opportunities across the enterprise.</li>\n<li>Shape the Product: Act as the vital bridge between the market and our product development team, turning real-world customer and technical feedback into next-generation product features.</li>\n</ul>\n<p><strong>Who You Are (Skills &amp; Mindset)</strong></p>\n<p>We know that excellent talent comes from diverse backgrounds. For this role, we are looking for a genuine blend , someone who can carry a quota and hold their own in a technical discussion. The best candidates are equally comfortable talking business value with an economic buyer and workflow architecture with a service management practitioner. Someone with a growth mindset vs. fixed mindset.</p>\n<p><strong>The Must-Haves</strong></p>\n<ul>\n<li>Service Management Domain Expertise: Hands-on knowledge of enterprise service management across more than just IT , incident, problem, change, and request management, service catalogs, approvals, SLA design, and how service delivery works across functions like HR, Facilities, and Finance.</li>\n<li>B2B SaaS Sales Experience: A proven track record in B2B SaaS sales, guiding clients through value-centric sales cycles with ownership of the outcome.</li>\n<li>Technical Credibility: The ability to deliver product demonstrations, discuss integrations, APIs, and data models, and propose solutions that fit into a broader enterprise technology stack.</li>\n<li>Strategic Communication: The ability to consult with key decision-makers, understand macro-level business needs across functions, and translate them into concrete, demonstrable technical solutions.</li>\n<li>Complex Deal Navigation: Experience guiding clients through consultative, multi-stakeholder sales cycles where both business value and technical fit determine the outcome.</li>\n<li>Collaboration Mindset: A team-first attitude with the desire to coach internal sellers, partner across functions, and win together.</li>\n<li>Mobility: Willingness and ability to travel to customer locations when those face-to-face connections and on-site working sessions matter most.</li>\n</ul>\n<p><strong>The Nice-to-Haves</strong></p>\n<ul>\n<li>ITIL Knowledge: ITIL Foundation certification or equivalent practical ITIL process knowledge.</li>\n<li>Platform Background: Prior experience at or against a service management platform (ServiceNow, Freshservice, Jira Service Management, BMC, or similar), in a sales, pre-sales, or implementation capacity.</li>\n<li>AI &amp; Automation: Familiarity with applying AI to service use cases , deflection, intelligent routing, knowledge retrieval, and autonomous resolution , across service domains.</li>\n<li>Cross-Functional Service Depth: Foundational knowledge of Service &amp; Operations Management beyond IT , HR, Facilities, Finance, Legal, or Procurement service delivery.</li>\n<li>Education: A BA/BS degree or equivalent practical experience.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/London-United-Kingdom/Senior-Sales-Product-Specialist_R34105","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/London-United-Kingdom/Senior-Sales-Product-Specialist_R34105","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Service Management","B2B SaaS Sales","Technical Credibility","Strategic Communication","Complex Deal Navigation","Collaboration Mindset","Mobility"],"x-skills-preferred":["ITIL Knowledge","Platform Background","AI & Automation","Cross-Functional Service Depth","Education"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-19T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"London"}},"employmentType":"FULL_TIME","occupationalCategory":"Sales","industry":"Technology","skills":"Service Management, B2B SaaS Sales, Technical Credibility, Strategic Communication, Complex Deal Navigation, Collaboration Mindset, Mobility, ITIL Knowledge, Platform Background, AI & Automation, Cross-Functional Service Depth, Education"}]}