Key responsibilities include:

• AI-Driven Process Innovation: Drive continuous improvement by refining workflows for greater efficiency and scalability, integrating AI tools to enhance tracking, summarization, briefing preparation, and internal coordination.
• Demand and Priority Management: Own the inbound flow of partner requests, firm issues, and external approaches, and decide what reaches the Head of Firm Management.
• Leadership Operating Rhythm: Run the cadence of firm leadership, including management committee preparation, planning cycles, leadership meetings, and reviews.
• Decision Support: Prepare concise, decision-ready briefings, committee papers, and status summaries.
• Stakeholder Management: Coordinate across partners, senior lawyers, business services, and external parties.
• Execution Ownership: Take initiatives that the Head of Firm Management does not have the capacity to run, own them end-to-end, and report on them.
• Risk Mitigation: Anticipate gaps, misalignments, and potential delays, and resolve them before they surface.

The ideal candidate will have experience in business operations, chief of staff, strategy, or operations roles working directly to a senior leader, with the authority to act rather than to relay. A track record of creating a way of working rather than inheriting one is also essential.

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This role sits at the center of revenue operations, working closely with partners, finance, and client teams to ensure invoices are accurate, timely, and aligned with client expectations.

Responsibilities:

• Prepare, review, and issue invoices accurately and on time, including billable hours and client-specific billing arrangements
• Work closely with partners and internal stakeholders to validate billing details before sending invoices
• Track billing schedules and ensure deadlines are consistently met
• Review time entries, expenses, and billing data to ensure accuracy and compliance
• Resolve billing queries and disputes by coordinating with internal teams and communicating with clients
• Maintain clean and organized billing records and documentation
• Support month-end processes by ensuring billing data is complete and up to date
• Identify recurring billing issues and suggest practical improvements to processes
• Partner with collections and AR to ensure smooth handoff from invoicing to payment

Requirements:

• 4-7 years of experience in billing, accounts receivable, or finance operations
• Familiarity with AI-assisted billing tools
• Open to AI-augmented workflows
• Experience automating finance systems
• Strong attention to detail
• Comfortable working with different billing structures (hourly, fixed fee, retainers)
• Clear communicator, able to follow up, clarify, and resolve issues quickly
• Organized and able to manage multiple invoices and deadlines at once
• Experience with accounting or billing systems (ERP, legal billing tools, etc.)
• Solid Excel skills and confidence working with data

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In this role, you will design and ship scalable software across edge infrastructure, transaction engines, protocol layers, and developer tooling. You will work on cutting-edge standards, cryptographic authentication, and commerce controls that enable businesses to define pricing terms, authenticate agents, verify outcomes, and manage agent-generated revenue streams.

Responsibilities:

• Design and ship production-ready, low-latency services that make web resources Payable for autonomous agents using emerging standards.
• Build high-precision systems for usage metering, pricing definition, outcome verification, and value attribution tailored for agentic workflows.
• Build secure protocols and capabilities for authenticating and authorizing buyers, sellers, and autonomous agents across host-agnostic endpoints.
• Develop capabilities and APIs that give businesses granular visibility, telemetry, and control over agent-generated revenue, billing, and settlement.
• Build resilient bridges between mainstream fiat commerce rails, digital wallets, and decentralized/cryptographic payment protocols for Internet-scale micropayments.
• Write clean, secure, well-tested code, maintain strict accounting/financial precision, and advocate for high reliability, security, and low-latency performance.
• Partner with software engineers, researchers, product managers, design engineers, and cross-Cloudflare stakeholders to take capabilities from concept to production.

Requirements:

• Strong software engineering and distributed systems fundamentals.
• Experience building and operating reliable, high-throughput, low-latency production services.
• Solid understanding of HTTP, APIs, payment protocols/rails, web security, or cryptographic authorization.
• Hands-on experience or deep interest in payment systems, usage metering, billing engines, digital wallets, or machine-to-machine interaction protocols.
• Ability to rapidly prototype, evaluate architectural trade-offs, and ship solutions in a fast-moving, emerging technical domain.
• Strong written and verbal communication skills.

Nice to Have:

• Fluency in Rust or TypeScript/JavaScript edge runtimes.
• Experience with emerging agentic payment protocols or digital wallet architectures.
• Experience building high-precision event metering pipelines, usage-based billing engines, outcome verification systems, or revenue attribution tools.
• Experience with smart contract bridges, cryptography, or hybrid fiat/crypto payment infrastructure.
• Open-source contributions to payment systems, agent protocols, web standards, or distributed systems projects.
• Proven track record of debugging and resolving performance, concurrency, or transactional correctness bottlenecks.

Compensation: The estimated annual salary is between €54,000 - €75,000 for Portugal-based hires.

Equity: This role is eligible to participate in Cloudflare's equity plan.

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As a Senior Engineer, your impact extends beyond individual features. You will shape product and engineering roadmaps by partnering directly with customers, product managers, and across Cloudflare teams. You will write architectural specs that guide engineers inside and outside the team, build systems that reduce complexity for others, and lead complex incident responses.

Responsibilities:

• Design and build resilient, low-latency systems and core architectures that make web resources Payable for autonomous agents using emerging protocols (x402, WBA, ACP, UCP).
• Write technical specs (RFCs) and architecture designs that encompass deliverables for developers both within the team and across other Cloudflare engineering groups.
• Meet directly with customers and Product Management to clarify requirements, define actionable KPIs, and translate business needs into scalable architectural solutions.
• Architect services to reduce code complexity for the team, ensure seamless recovery from internal and external failures, and improve overall system health observability.
• Lead complex incident responses, retrospectives, and root-cause analyses while driving initiatives that proactively prevent customer escalations and reduce system alerts.
• Debug and resolve high-complexity issues spanning multiple teams, services, and protocols, using these opportunities to teach others how to handle similar challenges.
• Actively mentor engineers, improve engineering and interviewing processes, conduct high-impact spec and code reviews, and share knowledge through technical talks and writings.

Requirements:

• Deep software engineering and distributed systems expertise with a track record of architecting, building, and operating high-throughput, low-latency production services.
• Broad experience with HTTP, API design, payment protocols/rails, web security, and cryptographic authorization mechanisms.
• Demonstrated experience defining product KPIs and translating complex customer and product requirements into clear architectural roadmaps.
• Proven track record of debugging complex distributed system failures that span multiple teams and systems, with a focus on systemic remediation.
• Strong history of technical mentorship, leading incident retrospectives, and driving process improvements inside and outside your immediate team.
• Ability to rapidly prototype, evaluate deep architectural trade-offs, and establish design patterns in an emerging technical domain.
• Excellent technical writing and communication skills, with experience drafting RFCs and specifications consumed by multiple engineering organizations.

Nice to Have:

• Fluency in Rust (especially async Rust) or TypeScript/JavaScript edge runtimes (e.g., Cloudflare Workers, Durable Objects, KV) at system-architectural scale.
• Deep knowledge of emerging agentic payment protocols (x402, A2P, ACP, UCP, Web Bot Auth) or digital wallet architectures.
• Experience architecting high-precision event metering pipelines, usage-based billing engines, outcome verification systems, or revenue attribution tools.
• Experience with smart contract bridges, cryptography (public-key encryption, signatures, hashes), or hybrid fiat/crypto payment infrastructure.
• Active contributions to open-source payment systems, agent protocols, web standards, or distributed systems projects.
• Experience training interviewers, closing candidates, or guiding company-wide technical standards.

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We are seeking an Infrastructure Network & Supply Engineer to join our Infrastructure Capacity Planning team at Cloudflare. As a key member of this team, you will build products, tools, and AI agents that turn growth and demand forecasts into scalable infrastructure expansions.

Responsibilities

• Infrastructure Capacity & Expansion Planning: Translate demand forecasts into infrastructure capacity plans that support business growth, aligning hardware deployments with performance, cost, and timeline targets.
• Deployment Planning & Execution Coordination: Build quarterly and weekly deployment plans that are realistic, balanced, and optimized for execution efficiency across operations, logistics, integration partners, and engineering teams.
• Supply, Inventory & Lifecycle Readiness: Partner with Procurement and Data Center teams to ensure hardware and resources are available at the right time and locations, and manage inventory to balance availability, cost efficiency, and operational risk.
• AI-First Products, Automation & Continuous Improvement: Design, build, and ship internal products , forecasting models, dashboards, planning systems, and automated workflows , using AI/agentic tooling to structure messy data, run scenario analyses, and improve planning accuracy.
• Cross-Functional Collaboration: Act as a central layer across planning, operations, engineering, logistics, procurement, and finance to keep Cloudflare's global deployments moving smoothly.

Requirements

• Experience in capacity planning, infrastructure planning, production/operations planning, supply planning, or a related technical planning role.
• Strong analytical and problem-solving skills, with experience across complex operational systems and managing multiple priorities in fast-paced environments.
• Hands-on experience building tools, automation, or internal products.
• Fluency with AI tools in daily work, and a genuine appetite to use and create AI/agentic tooling to scale decision-making and eliminate manual toil.
• Excellent communication and stakeholder-management skills.

Compensation

• Estimated annual salary of €36,000-50,000 for Portugal-based hires.

Benefits

No specific benefits mentioned.

Company Culture

Cloudflare values curiosity, AI-native thinking, and iteration, leveraging AI to ship faster and make improvements.

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You will be part of the Infrastructure team that specializes in Network Strategy and building both external and internal relationships that allow for Cloudflare to scale and reach user populations around the world.

Responsibilities:

• Manage the team's general workflow and assist in the implementation of Network Strategy
• Assist in the creation and maintenance of operational trackers
• Prioritize resource assignments for deployment and build projects
• Invoice review in Coupa and reconciliation with tracking data
• Monitor and report on Legal contract processing to ensure timely execution
• Ensure all Jira projects have owners and are tracked for completion
• Help with Purchase Requisitions and Orders processing
• Partner onboarding and updating of contact information
• Help build our capabilities to turn our workflows into always-on, continuous forecasts

Preferred Qualifications:

• Know the difference between clean data and messy data, and have a deeply-rooted desire to organize data
• Advanced knowledge of Excel or Google Sheets
• Previous experience with multiple different vendor interface systems, and the ability to quickly pick up new systems and work between different systems
• A 'get to Yes' attitude and the ability to work through problems coming up with workable and realistic solutions

Required Systems:

• Coupa, Ironclad, JIRA, Google Spreadsheets

Compensation:

• For Portugal based hires: Estimated annual salary of €36,000-50,000

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In this role, you will design and ship scalable software across edge infrastructure, data pipelines, protocol layers, and developer tooling. You will work on cutting-edge standards like WebMCP, MCP, AEO, and agent-native controls that enable content owners to manage how autonomous AI agents find, parse, and safely execute tasks on their digital properties.

Responsibilities:

• Design and ship production-ready services that enable customers to evaluate, test, observe, and measure how AI agents read, represent, and interact with their websites and applications.
• Build and maintain support for emerging agent protocols and integrations (MCP, MCP Apps, UCP, MPP, WebMCP).
• Implement fine-grained content controls (access management, licensing, auditing) and agent-native audience/business models (attribution, monetization, and analytics).
• Write clean, secure, well-tested code, advocate for end-user privacy, and help maintain high system reliability, performance, and documentation.
• Partner with software engineers, researchers, product managers, design engineers, and cross-Cloudflare stakeholders to take capabilities from concept to production.

Requirements:

• Strong software engineering and distributed systems fundamentals.
• Experience building and operating reliable, high-throughput production services.
• Solid understanding of HTTP, APIs, proxies, caching, web security, and web performance.
• Hands-on experience or deep interest in AI agents, tool calling, Model Context Protocol (MCP), or agent harnesses.
• Ability to rapidly prototype, evaluate architectural trade-offs, and ship solutions in a fast-moving, emerging technical domain.
• Strong written and verbal communication skills.

Nice to Have:

• Fluency in Rust (with a big plus for experience in async Rust) or TypeScript/JavaScript edge runtimes (e.g., Cloudflare Workers).
• Hands-on experience with search, Answer Engine Optimization (AEO), web crawling, or RAG platform engineering.
• Open-source contributions to agent frameworks, protocols, web standards, browser engines, or distributed systems projects.
• Past experience contributing to a major web framework, proxy, CDN infrastructure, or bare-metal backend cloud provider.
• Proven track record of debugging and resolving network-level and application-level performance bottlenecks.
• Understanding of cryptographic concepts (public-key encryption, digital signatures, hash functions) or privacy-preserving web protocols.

Compensation: For Portugal based hires: Estimated annual salary is between €54,000 - €75,000.

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Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Leveraging Cloudflare's global edge and network, our team builds the products enabling the next era of the Internet: making domains Readable, Discoverable, and Callable for autonomous AI agents.

As a Senior Software Engineer, you will define the architecture, core protocols, and multi-team standards powering the next generation of agent-web interactions. You will shape product roadmaps, mentor engineers across Cloudflare, and write technical specifications that drive execution across multiple teams.

Responsibilities

• Architect and Ship Core Systems: Build high-throughput, resilient production services that make web properties Readable (structured content transformation), Discoverable (indexing and AEO), and Callable (WebMCP, tool-calling APIs, Generative UI) for autonomous agents.
• Define Emerging Agent Protocols: Lead integrations and protocol standards (MCP, MCP Apps, UCP, MPP, WebMCP). Author architectural specifications and technical designs that guide engineering work within and outside the ETI team.
• Product & Stakeholder Collaboration: Partner directly with Product Management, customers, and key stakeholders to translate customer needs into technical requirements, clarify KPIs, and shape engineering roadmaps.
• System Health & Observability: Drive continuous improvements in system health. Lead complex incident responses, conduct thorough post-incident retrospectives, and rearchitect systems to eliminate recurring failure modes and minimize customer escalations.
• Engineering Leadership & Governance: Elevate engineering standards across Cloudflare through technical mentorship, code reviews, architectural governance, and candidate evaluation for engineering hiring.

Desired Skills, Knowledge, and Experience

• Distributed Systems & Architecture: Demonstrated experience designing scalable system architecture and setting performance metrics in a distributed, high-scale environment.
• Technical Leadership & Specification: Track record of writing clear, comprehensive technical specifications and leading cross-functional engineering initiatives to completion.
• Web & Network Fundamentals: Deep understanding of HTTP, APIs, proxies, caching, web security, and performance bottlenecks spanning multi-service architectures.
• AI & Agent Ecosystems: Hands-on experience and a deep conceptual understanding of AI agents, tool calling, Model Context Protocol (MCP), or agent harnesses.
• Ambiguity & Iterative Delivery: Proven ability to partner with product managers and customers to navigate ambiguous problem spaces and iteratively deliver large-scale architecture.
• Mentorship & Operational Excellence: Experience mentoring junior and mid-level engineers, contributing to hiring, and driving improvements to engineering processes and incident response workflows.

Benefits

• Equity plan participation
• Competitive salary (€66,000 - €91,000 for Portugal-based hires)

Company Culture

Cloudflare values curiosity over bureaucracy and believes AI is a partner in solving tough problems to keep the Internet moving forward.

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You will stand up and run the full employee technology surface across EMEA, based in our Lisbon office and supporting Discordians throughout the region. You are the trusted face of IT in the region and the coverage anchor for European hours, handling what cannot wait for San Francisco to wake up.

Responsibilities:

• Stand up IT for the region, starting with Lisbon: establish the office's physical technology footprint, build the local and regional vendor and ISP relationships, and set the day-to-day processes a growing EMEA presence needs.
• Own the full surface end to end in region: identity and access, device and endpoint management, office network and connectivity, AV and meeting rooms, and SaaS, in partnership with Enterprise Security on the endpoint and identity surface.
• Script and integrate across that surface: use vendor-native automation and APIs to connect those systems and write the glue that makes them work as one instead of a pile of consoles.
• Run onboarding and offboarding for the region so a new Discordian is equipped on day one and deprovisioned on exit.
• Be the EMEA coverage anchor: resolve what the timezone gap would otherwise stall, and keep async, well-documented handoffs with the team in San Francisco.
• Look past the individual ticket to the workflow underneath: find the recurring breakdowns, automate them away, and measure the result in time and risk saved.
• Participate in on-call rotations.

Requirements:

• Hands-on experience across most of the employee technology surface, with real depth in several areas and not all expected: identity (Okta), device management across both Mac (Jamf) and Windows (Intune), corporate networking (wireless, DNS/DHCP, VPN, Zero Trust access), SaaS and productivity (Google Workspace), collaboration and conferencing (Discord), and the meeting-room AV around it.
• A track record of operating independently through ambiguity, ideally standing something up from scratch.
• Real automation chops: comfortable producing working scripts (Python is our go-to), plus no-code and low-code workflows.
• Excellent written communication and async discipline, since you will often be the only IT person in the room.
• 8+ years of experience managing IT systems in high growth tech companies.

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As a Digital Customer Engineer at Cloudflare, you will be a trusted technical advisor and a core contributor to Cloudflare's technical go-to-market strategy. You will support Small and Medium Business (SMB) and Digital Native Business (DNB) customers across the complete customer lifecycle.

Responsibilities

• Technical Validation: Partner closely with Account Executives to lead technical discovery, capture business requirements, and map customer infrastructure to fit-for-purpose Cloudflare architectures and solutions.
• Customer Adoption & Value Realization: Guide customers through onboarding and adoption by developing structured success plans and architectural guidance tailored to their goals and environments.
• Commercial Accountability & Expansion: Contribute to shared team and territory targets tied to new business, customer adoption, retention, and account growth.
• Trusted Advisory: Act as a trusted technical advisor throughout the complete customer lifecycle, building strong relationships with technical and business stakeholders.
• AI Orchestration & Workflow Automation: Leverage AI agents, Large Language Models (LLMs), and internal platforms to automate routine tasks.
• Education & Enablement: Partner with Enablement and other internal teams to design, build, and maintain reusable technical resources.

Requirements

• Education: An undergraduate or graduate degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Experience: Up to 1–5 years of professional experience in a customer-facing technical role.
• Architectural Mindset: Ability to understand, whiteboard, and clearly explain network, security, application, or developer-platform architectures.
• Consultative Skills: Ability to understand customer needs, ask effective discovery questions, and translate technical capabilities into relevant customer and business outcomes.
• Communication: Strong presentation and stakeholder-management skills.
• Technical Breadth: Knowledge or experience in at least three of the following areas: Internet Fundamentals, Security, Performance, AI Proficiency, Coding and Scripting, Developer Platform Fluency.
• Languages: Native-like fluency, both written & spoken, in English AND (Swedish OR Russian).

Nice to Have

• Experience creating reusable technical assets.
• Familiarity with cloud providers such as AWS, Microsoft Azure, or Google Cloud.
• Exposure to modern application architectures.
• Knowledge of common application-security risks and mitigation strategies.
• Familiarity with LLM orchestration.
• Experience working with SMB or Digital Native Business customers.

What We Offer

• Estimated annual salary is between €43,000 - €67,000 for Portugal-based hires.
• This role is eligible to earn incentive compensation under Cloudflare's Sales Compensation Plan.
• This role is eligible to participate in Cloudflare's equity plan.

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Responsibilities:

• Ship and deliver projects autonomously with support
• Collaborate cross-functionally with various teams
• Work closely with a mentor to guide you through the internship
• Build your network across the company through socials, networking programs, and Employee Resource Group (ERG) programs
• Present your project to the entire company at the end of the internship
• Connect with executives and leadership team, including co-founders
• Develop skills through professional development workshops
• Write for the Cloudflare blog and be featured on Cloudflare.tv sessions

Desirable Skills, Knowledge and Experience:

• Pursuing a degree in Computer Science, Engineering, Mathematics, Statistics, or a relevant field
• Demonstrated critical thinking skills and drive to learn and adapt new technologies
• Curiosity, empathy, and ability to get things done
• Ability to commit to a full-time internship for a minimum of 12 weeks
• In-office 3-5 days a week in Lisbon, PT

Bonus Points:

• Demonstrated passion for software development, such as personal projects, open-source contributions, or experience with Cloudflare for Students

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Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network.

Responsibilities:

• You will focus on providing support on our Developer Platform products: Workers, Workers AI, Pages, KV, Stream, R2, D1, DO etc.
• You will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.
• You will interact with customers and help them resolve technical issues.

Requirements:

• Familiarity with Developer Platform products
• Previous experience working as part of a team in a customer-facing role
• Experience solving HTTP, DNS and other networking-related problems
• Experience with a common web development language (for example, Javascript)
• Understanding of how the Internet works
• Experience working in a support role where you resolved tickets
• Comfortable communicating through various support channels (Emails, Live Chats, Phone calls and virtual meetings)
• Motivated self-starter always looking to expand your existing skill set

Nice to Have:

• Fluency in German, Japanese, French, Spanish, Portuguese or Mandarin
• Familiarity with Cloudflare and having a site actively using our platform
• Solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump)
• Familiarity with Nginx, Apache, IIS or any other web servers
• Commitment to gaining a deeper understanding of DNS / CDN - Cache / SSL / Cloudflare Workers
• Experience with PostgreSQL, MySQL, MS SQL or other database servers
• Experience with Cloudflare Workers and/or JavaScript
• Experience with Video encoding and streaming solutions

Compensation:

• Estimated annual salary of €37,000-51,000 for Portugal-based hires
• Eligible to participate in Cloudflare's equity plan

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As a Deal Intelligence Analyst at Cloudflare, you will be the analytical engine driving the transition to a data-centric and AI-augmented Deal Desk. You will design data systems and executive dashboards that allow deal architects to analyze complex deal terms, protect margins, and close large, complex commitment deals with unprecedented velocity.

Responsibilities

• Build Advanced Dashboards & Analytics: Design and maintain executive dashboards and self-serve reporting systems that provide real-time visibility into deal terms, discount thresholds, win/loss rates, and margin performance across all regions.
• Transform Ideas into Reality: Work with stakeholders to refine their ideas and goals into queries that will be automated.
• Drive Strategic Margin Analysis: Partner with Finance, Infrastructure, and Deal Desk leadership to uncover insights that ensure quoting strategies align with margin preservation goals.
• Develop Data Pipelines: Build and maintain ELT/ETL pipelines that extract messy data from Salesforce, CPQ, and billing systems, transforming it into clean, usable semantic models.
• Power AI Workflows: Assist in integrating structured deal data into Deal Desk tools to automate routine approvals and surface real-time pricing optimizations to deal managers.
• Data Storytelling & Enablement: Translate complex datasets into clear, actionable narratives for non-technical stakeholders, empowering the Deal Desk team to use data products for faster, data-driven negotiations.

Requirements

• 3-5+ years of professional experience in Data Analytics, Business Intelligence, or a technical RevOps role, with a strong emphasis on full-stack data problem-solving.
• Experience incorporating data into AI workflows, utilizing LLM orchestration frameworks, or building predictive models.
• Expert-level SQL and deep proficiency in modern data visualization and BI platforms (e.g., Tableau, Looker, Sigma, PowerBI).
• Strong programming skills in Python (or TypeScript) with hands-on experience building ELT/ETL pipelines, interacting with APIs, and cleaning raw data.
• Experience designing analytical data models specifically tailored for financial and SaaS business analysis (e.g., margins, discount rates, ARR, NRR).
• Familiarity with cloud data platforms and an interest in edge computing/serverless architectures (Cloudflare Workers, R2, D1).
• Domain expertise in CRM data structures (especially Salesforce custom objects), CPQ complexities, and the quote-to-cash lifecycle.
• Exceptional communication skills with the ability to bridge the gap between technical data systems and strategic Finance operations.

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As a Senior Systems Engineer on the MCP Portals team at Cloudflare, you will lead the design, delivery, and operation of distributed systems that authenticate users, manage OAuth credentials and sessions, enforce Zero Trust policies, and proxy MCP traffic across Cloudflare's global network.

Key Responsibilities

• Lead the design, implementation, and operation of globally distributed services that connect MCP clients to authorized upstream MCP servers.
• Own complex features and service improvements from problem definition and design through implementation, rollout, observability, and production support.
• Shape technical decisions for MCP Portals, including service boundaries, security controls, compatibility, and tradeoffs among reliability, latency, and resource use.
• Evolve our implementation as the MCP specification changes, planning safe migrations for existing customers and integrations.
• Design and review authentication and authorization flows involving Cloudflare Access, OAuth, identity, credential handling, and delegated access to upstream services.
• Improve the reliability and scalability of multi-tenant systems built on the Cloudflare Developer Platform, using production data to identify and prioritize work.
• Strengthen observability through structured logs, metrics, traces, dashboards, and actionable alerts; participate in production support and incident response.
• Lead investigations of complex customer issues across services and teams, identify root causes, and drive fixes that prevent recurrence.
• Review designs and code, mentor engineers, and raise the quality of testing, deployment, and operational practices on the team.
• Partner with product, security, and engineering teams to turn customer needs and emerging standards into maintainable product capabilities.

Requirements

• 6+ years of experience building and operating distributed systems, backend services, network services, or infrastructure products in production.
• Demonstrated ownership of complex production services or projects, including architecture, implementation, rollout, and operational outcomes.
• Strong programming skills in TypeScript, JavaScript, Go, Rust, C++, or another language used to build production services.
• Deep understanding of HTTP, APIs, proxies, streaming connections, and distributed-systems failure modes.
• Experience with authentication and authorization technologies such as OAuth 2.0, OpenID Connect, JWTs, PKCE, or policy-based access control.
• Experience designing or operating security-sensitive systems, with sound judgment about identity, authorization, credential handling, concurrency, and state management.
• Ability to diagnose difficult production issues using logs, metrics, traces, error reporting, and customer-provided evidence, then drive durable fixes.
• Experience making backward-compatible changes to live systems and managing the risks of deployment and migration.
• Clear written and verbal communication skills, with the ability to explain technical tradeoffs, influence decisions across teams, and mentor other engineers.

Nice to Have Skills

• Experience with the Model Context Protocol
• Familiarity with the Cloudflare Developer Platform or other serverless edge-computing platforms.
• Experience building gateways, forward proxies, identity systems, developer platforms, or Zero Trust and data loss prevention products.

Compensation

• Estimated annual salary of €66,000-91,000 for Bay Area based hires
• Eligible to participate in Cloudflare's equity plan

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The Customer Experience Manager leads the post-sale customer journey, managing everything from onboarding to long-term retention and contract renewals. Acting as both a trusted business advisor and a commercial owner of the account, you will build strategic relationships with stakeholders to clearly articulate ROI and business value and ultimately successfully close renewals maximizing upsells and minimizing churn.

Key Responsibilities

Customer Lifecycle & Success

• Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.
• Be a Trusted Advisor to your customers by helping them adopt Cloudflare products and services to meet their needs and make them successful.
• Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion.
• Maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.
• Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings, with a track record of successful planning and execution of Executive Business Reviews.
• Demonstrate how your customer engagement directly impacts revenue growth and adoption of Cloudflare solutions and services.

Commercial & Renewals

• You are ultimately responsible for the retention and growth of your book of business. You will own and drive the renewal including maintaining and reporting an accurate weekly forecast.
• Negotiate and execute renewal contracts in accordance with customer objectives.
• You will be an expert in deal construction and pricing strategy. You will directly be designing renewals to create a win-win for customers and Cloudflare.
• Analyze data and leverage tools to identify selling opportunities and business value.
• Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets.

Cross-Functional & Operational Management

• Develop and maintain long-term relationships with stakeholders in your account portfolio.
• Work cross-functionally with Product, Engineering, Support, Marketing and other teams to resolve customer business issues and work towards each customer's stated goals.
• Manage customer feedback and product needs by providing feature requests to internal partner teams.
• Able to prioritize effectively to handle multiple deals at the same time.

AI Competencies

• Generative AI: Mastery of LLMs to rapidly draft renewal communications, synthesize quarterly review data, and prepare executive summaries.
• Data Analysis: Proficiency in leveraging AI analytics tools to parse customer usage metrics and instantly highlight up-sell or cross-sell opportunities.
• Workflow Automation: Ability to build automations to synchronize CRM data, update weekly forecasts, and trigger lifecycle alerts.
• AI Problem Solving: The instinct to view AI as a partner in solving tough problems to keep the Internet moving forward.

Qualifications

• Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales.
• Fluency in Hebrew.
• 2+ years of industry experience, with experience in cloud security and/or performance industries preferred.
• Bachelor's degree and/or other professional qualifications.
• Direct experience in commercial sales, negotiation, and deal closure.
• Strong understanding of or willingness to learn about computer networking and “how the internet works,” with network security a plus.
• Manage and prioritize competing portfolio demands, aligning internal resources with the highest-impact commercial and retention goals.
• Expertise in SaaS retention and sales process and excellent knowledge of value driven sales.
• Excellent problem solving skills with the ability to creatively achieve resolutions.

Compensation

• Estimated annual salary is between €50,000 - €69,000.

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As a Systems Engineer on the MCP Portals team at Cloudflare, you will build and operate distributed systems that authenticate users, manage OAuth credentials and sessions, enforce Zero Trust policies, and proxy MCP traffic across Cloudflare's global network.

Responsibilities

• Design, build, and operate globally distributed services that connect MCP clients to authorized upstream MCP servers.
• Evolve the implementation as the MCP specification changes.
• Build secure authentication and authorization flows involving Cloudflare Access, OAuth, identity, and delegated access to upstream services.
• Improve the reliability, scalability, latency, and resource efficiency of multi-tenant systems built on the Cloudflare Developer Platform.
• Develop observability through structured logs, metrics, traces, dashboards, and actionable alerts, and participate in production support and incident response.
• Investigate customer issues across multiple services and teams, distinguishing product defects from upstream failures, policy configuration, and infrastructure dependencies.
• Collaborate with product, security, and engineering partners to turn customer needs and emerging standards into well-tested, maintainable product capabilities.

Requirements

• Experience building and operating reliable distributed systems, backend services, network services, or infrastructure products in production.
• Strong programming skills in TypeScript, JavaScript, Go, Rust, C++, or another systems-oriented language.
• A solid understanding of HTTP, APIs, proxies, streaming connections, and common distributed-systems failure modes.
• Experience debugging production systems using logs, metrics, traces, error reporting, and customer-provided evidence.
• Ability to reason carefully about security boundaries, credential handling, concurrency, state management, and backward-compatible deployments.
• Clear written and verbal communication skills, with the ability to coordinate investigations and solutions across team boundaries.

Nice to Have Skills

• Experience with authentication and authorization technologies such as OAuth 2.0, OpenID Connect, JWTs, PKCE, or policy-based access control.
• Experience with the Model Context Protocol or other rapidly evolving application protocols.
• Familiarity with the Cloudflare Developer Platform, or other serverless edge-computing platforms.
• Experience building gateways, forward proxies, identity systems, developer platforms, or Zero Trust and data loss prevention products.

Compensation

• Estimated annual salary of €45,000-62,000

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Cloudflare is scaling one of the largest global networks on the Internet, and capacity planning is what keeps that growth ahead of demand. As an Infrastructure Network & Supply Planner on our Infrastructure Capacity Planning team you'll build the products, tools, and AI agents that turn growth and demand forecasts into scalable, execution-ready infrastructure expansions, ensuring the right capacity is in the right place, at the right time and cost, in the shortest time possible.

Responsibilities

Infrastructure Capacity & Expansion Planning

• Translate demand forecasts into infrastructure capacity plans that support business growth, aligning hardware deployments with performance, cost, and timeline targets.
• Ensure infrastructure readiness across space, power, connectivity, and hardware availability, identifying capacity constraints early and coordinating mitigation.

Deployment Planning & Execution Coordination

• Build quarterly and weekly deployment plans that are realistic, balanced, and optimized for execution efficiency across operations, logistics, integration partners, and engineering teams.
• Track progress, resolve blockers, and maintain deployment momentum across the global fleet.

Supply, Inventory & Lifecycle Readiness

• Partner with Procurement and Data Center teams to ensure hardware and resources are available at the right time and locations, and manage inventory to balance availability, cost efficiency, and operational risk.
• Support hardware refresh and asset lifecycle planning, and align infrastructure investments with budget and growth plans alongside Finance.

AI-First Products, Automation & Continuous Improvement

• Design, build, and ship internal products , forecasting models, dashboards, planning systems, and automated workflows , using AI/agentic tooling to structure messy data, run scenario analyses, and improve planning accuracy.
• Identify high-leverage opportunities to automate repetitive work, introduce new tools and methodologies, and continuously improve how planning and deployment operate at scale.

Cross-Functional Collaboration

• Act as a central layer across planning, operations, engineering, logistics, procurement, and finance to keep Cloudflare's global deployments moving smoothly.

Requirements

• Experience in capacity planning, infrastructure planning, production/operations planning, supply planning, or a related technical planning role.
• Strong analytical and problem-solving skills, with experience across complex operational systems and managing multiple priorities in fast-paced environments.
• Hands-on experience building tools, automation, or internal products.
• Fluency with AI tools in daily work, and a genuine appetite to use and create AI/agentic tooling to scale decision-making and eliminate manual toil.
• Excellent communication and stakeholder-management skills.

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As a Sales Advisor, you will work in a fast-paced environment to achieve and exceed KPIs, providing exceptional customer service and championing the art of world-class artistry. You will be a Charlotte Tilbury brand ambassador, passing on your knowledge to customers and recreating the magic of Charlotte Tilbury makeup looks.

Responsibilities:

• Work at a fast pace to achieve and exceed KPIs
• Provide exceptional customer service and champion the art of world-class artistry
• Be a Charlotte Tilbury brand ambassador and pass on your knowledge to customers
• Adapt to change at the last minute and be a real support to managers and colleagues
• Follow company grooming standards

Requirements:

• Experience as a Sales Advisor in a fast-paced environment such as beauty, retail, or FMCG
• Experience in applying makeup and adapting style to different customers with different needs
• Flexibility to work on a shift basis, including early and late shifts
• Ability to provide a five-year working and personal reference, along with a Criminal Reference Check

Benefits:

• On-the-job training and opportunity to attend Charlotte's Magic Academy
• Opportunities to disrupt processes and have your voice heard
• Celebration of achievements and scope for growth and progression
• Exclusive launches of new products and a full Charlotte Tilbury look once you pass probation
• Staff discount and access to Tilbury Treats rewards platform

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Responsibilities:

• Manage, coach and grow a team of engineers working across Cloudflare Radar, Speed Test and Internet measurement, analytics and large-scale data systems.
• Own the team's execution: establish clear priorities, create predictable delivery, and give engineers the context and autonomy to own meaningful areas of the product.
• Improve the quality, reliability and usability of the data and insights surfaced through Radar and the systems that produce them.
• Help evolve Cloudflare Speed Test and the measurement capabilities behind it.
• Partner closely with Product Management to shape the roadmap and turn broad opportunities into clear engineering problems.
• Help the team make the enormous volume of signals available across Cloudflare's network more useful and consumable.
• Explore how Cloudflare's unique view of Internet activity can improve existing products, power new experiences and create entirely new businesses.
• Own the operational health of the team's systems, including observability, incident response, data quality and long-term reliability.
• Develop technical leaders within the team and create space for engineers to lead architecture and implementation.
• Work across Cloudflare to resolve dependencies and bring complex technical and product decisions to closure.

Requirements:

• Experience leading engineering teams responsible for production software and services.
• Strong technical grounding in distributed systems, data-intensive systems, Internet infrastructure or adjacent areas.
• Experience operating systems where correctness, reliability and data quality matter as much as feature delivery.
• Experience building or operating large-scale data pipelines, analytics platforms, telemetry systems or measurement infrastructure.
• A track record of hiring, developing and retaining strong engineers.
• Experience partnering closely with Product Management to shape and execute a roadmap.
• Strong written and verbal communication.

Nice to Have:

• Familiarity with Internet protocols and infrastructure such as HTTP, DNS, BGP, routing or network measurement.
• Experience working with very large telemetry or Internet-scale datasets.
• Experience building analytics or insights products that turn complex underlying data into something useful for a broad audience.
• Experience working on products where the underlying data or infrastructure creates opportunities beyond the product's original scope.
• Familiarity with Cloudflare Radar, Internet measurement research, or the broader ecosystem of tools used to understand Internet performance, availability and security

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You will join a team of talented network automation engineers who are building software solutions to improve network resilience and reduce engineering operational toil. You will work on a range of tools, infrastructure and services - new and existing - with an aim to elegantly and efficiently solve problems and deliver practical, maintainable and scalable solutions.

Responsibilities:

• Develop software components for network automation
• Work with AI tools and automated assistants to streamline daily workflows
• Collaborate with the team to leverage AI to ship faster and make improvements

Requirements:

• BA/BS in Computer Science or equivalent experience
• 3+ years of proven experience in developing software components for network automation
• Understanding of software development principles, design patterns, and various programming languages (like Python and Go)
• Proficient with modern Unix/Linux operating systems/distributions
• Experience in MySQL, Postgres, Clickhouse (or equivalent SQL language)
• Experience with CI/CD, containers and/or virtualization
• Experience with Observability systems like Prometheus, Grafana (or equivalents)

Bonus Points:

• Knowledge of Networking engineering, with competencies in Layer 2 and Layer 3 protocols and vendor equipment: Cisco, Juniper, etc.
• Experience building and maintaining large distributed systems
• Experience managing internal and/or external customer requirements and expectations

Compensation:

• Estimated annual salary of €54,000 - €68,000 for Portugal-based hires

Benefits:

• Cloudflare offers a complete package of benefits and programs to support you and your family

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This role balances deep technical expertise with hands-on, onsite engagement, where you will architect solutions, optimize performance, and drive business success by helping customers maximize the value of Cloudflare's platform.

You will collaborate cross-functionally with Sales, Support, Product, and Engineering to advocate for customer needs and influence our product roadmap.

We are looking for a seasoned technologist who thrives on solving real-world challenges and acting as a trusted advisor within our customers' unique environments.

Role Responsibilities

• Serve as a trusted advisor to key enterprise customers, providing strategic recommendations and technical insights to drive success with Cloudflare's solutions, specifically Workers and Workers AI platforms.
• Lead architectural discussions, design sessions, and solution reviews to ensure the optimal application of Cloudflare's offerings in customer environments.
• Diagnose complex technical issues and deliver effective, strategic solutions in close collaboration with support and product teams.
• Manage and navigate complex configurations, utilizing Infrastructure as Code (Terraform) to ensure operational stability for customers.
• Partner with Sales, Customer Success, Support, Partners, Product Management, and Engineering to ensure customer insights directly influence the product roadmap and enhance the overall experience.
• Advise customers on industry best practices for security, network optimization, scalability, and performance tuning tailored to their specific operational needs.
• Stay current with industry trends and evolving Cloudflare solutions to provide forward-thinking guidance and configuration enhancements.

Role Requirements (Must-Have Skills)

• In-depth experience in a technical customer-facing role such as Solutions Architect or Technical Account Manager, ideally within cloud networking, security, or web infrastructure.
• Extensive knowledge of Cloudflare's Application and Security portfolio (DNS, WAF, DDoS, Bot Management, CDN) and cloud infrastructure.
• Hands-on experience protecting and securing web applications, APIs, and web services using WAF, DDoS, DNS, and Bot Management tools.
• Proven ability to work with Cloudflare products within Enterprise-level accounts.
• Exceptional written and verbal communication skills, with the ability to present complex topics effectively to both technical and non-technical audiences.
• Strong consultative skills with a track record of successfully solving complex technical problems in customer environments.
• Ability to translate customer requirements into practical, scalable solutions that align with Cloudflare's technology stack.

Nice-to-Have Skills

• Hands-on experience with coding, Cloudflare Workers, and Workers AI.
• Prior experience in customer onsite placement.

For Portugal-based hires, the estimated annual salary is between €80,000 - €110,000.

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You will report to the Senior Engineering Manager for AI Agents Tooling & Platform and partner closely with Product Management, Developer Relations, and platform teams across Cloudflare.

Browser Run is the primary focus. The team owns other products, and there is scope for some of them to move into your remit as the role and the team grow, but we are hiring someone to make Browser Run excellent first.

You will not be writing most of the code. You will be expected to understand it well enough to review a design document, challenge an architecture, and know when an estimate is wrong.

Responsibilities

• Manage, coach and grow the team of systems engineers behind Browser Run , 1:1s, career development, performance conversations, and hiring.
• Own the Browser Run roadmap and delivery, and give the team and the wider organisation clear visibility into what is being worked on, in what order, and what we are deliberately not doing.
• Partner with Product Management to set direction: shape the roadmap, pressure-test scope, and make the trade-off calls that keep an incubation product shipping.
• Own Browser Run’s operational health , browser fleet capacity, session reliability, cold-start latency, concurrency limits, on-call rotations, alert quality and incident follow-through.
• Keep the automation surface honest: Puppeteer and Playwright compatibility, CDP behaviour that matches what developers expect from a local Chrome, and a credible story for Chrome version upgrades.
• Develop leaders. Identify and grow the engineers who will run day-to-day delivery for an area of the product, and hand that work to them.
• Resolve cross-team dependencies with the Workers, Developer Platform, Security and Billing teams, and bring contentious technical decisions to closure quickly and calmly.
• Own the commercial mechanics of a billed service, including the unglamorous parts: usage metering, quotas, plan limits, abuse protection and pricing input.
• Represent Browser Run externally through launch blog posts, developer documentation, conference talks and direct customer conversations.

Requirements

• You have run an engineering team that shipped, and you can point at what it shipped.
• You give your technical legos away. Your measure of success is the team’s output and the growth of the people on it, not your own commit history.
• You are comfortable with ambiguity. Incubation means the requirements move, and you can change direction without drama.
• You are direct. You give feedback early, disagree openly, and admit when you were wrong.
• You write well. You believe a clear design document, roadmap or incident report is as much of a deliverable as the code.
• You care about operational quality and treat a noisy alert as a bug, not as background noise.
• You find browsers genuinely interesting as an engineering problem , how Chrome behaves under load, why automation breaks, and what an AI agent actually needs from a browser it does not own.
• You want to join a team that upholds a culture of support, open and honest communication, and collaborative problem-solving.

Nice to Have

• 2+ years managing engineering teams, on top of a solid track record as a hands-on engineer.
• Experience owning a production service end to end, including on-call rotation, capacity planning and incident review.
• Demonstrated experience growing engineers , promotions you supported, and ideally a team lead or first-line manager you developed.
• Hands-on familiarity with browser automation , Chrome DevTools Protocol, Puppeteer or Playwright , or with the browser internals underneath them.
• Strong technical grounding in distributed systems, web platform fundamentals (HTTP, JavaScript execution models, rendering) or cloud infrastructure , enough to hold a credible design review.
• A track record of partnering with Product Management to set and defend a roadmap, including saying no.
• Excellent written communication for internal and public-facing technical content.
• Experience hiring: writing job descriptions, running interview loops, calibrating a panel and closing candidates.

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This role requires an advanced professional who exercises independent judgment to solve unique, unprecedented accounting issues where guidelines do not exist. The successful candidate will blend exceptional technical accounting mastery with strategic process ownership, championing automation and serving as a critical cross-functional collaborator to elevate controls and scale our global financial reporting architecture.

Role Responsibilities

• Advanced Financial Reporting: Review and formally sign off on monthly, quarterly, and annual financial reports, including balance sheets, profit & loss statements, and cash flow reports.
• Strategic Compliance & Audit Leadership: Act as the primary point of contact to lead external audits and resolve highly complex compliance issues that have little or no precedent to guide them. Formulate a long-term view of local regulatory trends and business implications.
• Cross-functional Stakeholder Coordination: Partner cross-functionally with global legal and corporate tax units and regional business units to ensure local country filings are executed flawlessly, on time, and align with broader company objectives.
• Process & technology improvements: Drive strategic financial system optimization (Oracle/NetSuite) to scale statutory and compliance reporting architectures and actively pioneer the adoption of new automation and technology tools (including AI and advanced data analytics).

Role Requirements

• Experience: 10+ years of progressive accounting and tax compliance experience. Proven experience acting as a primary reviewer for audited statutory financial statements in a multinational corporate framework.
• Language Proficiency: Professional fluency in Spanish and English is required.

Nice-to-Have Skills

• Relevant professional certification such as a CPA, Chartered Accountant (CA), ACCA.
• Proficiency with Oracle and NetSuite.

Compensation

• Estimated annual salary of €52,000 - 65,000.
• This role is eligible to participate in Cloudflare's equity plan.

Benefits

• Cloudflare offers a complete package of benefits and programs to support you and your family.

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The Deal Desk team is a critical component of the Finance function, acting as a strategic partner to the global Sales organization.

Your responsibilities will include:

• Orchestrate Strategic Deal Architecture: Lead the structuring and execution of non-standard, high-value enterprise deals, providing high-judgment guidance that balances competitive differentiation with long-term business health.
• Sales Co-pilot & Strategic Influence: Serve as a strategic partner to Sales leadership, utilizing AI-driven data to maximize deal velocity, improve Long-Term Value (LTV), and ensure discovery reflects true customer needs.
• Curate and Tune AI Agents: Manage the enterprise deal approval ecosystem by tuning automated agents and models to ensure compliance and accuracy at scale.
• Drive Process Iteration: Partner with cross-functional teams (Legal, Finance, Product) to build, streamline, and automate deal desk processes, architecting autonomous approval workflows and focusing on reducing field friction through relentless automation.
• Champion AI & Automation Integration: Champion the integration of LLMs and generative AI tools to automate deal desk workflows, significantly reducing deal cycle times.

Requirements:

• 6-8+ years of Deal Desk, FP&A, Revenue Operations, or similar experience, with a proven track record of supporting large-scale enterprise sales motions;
• Financial & Sales Acumen: Solid understanding of SaaS metrics, pricing models, and financial concepts like ARR, Gross Margin, churn, and profitability.
• Contract & Pricing Knowledge: Experience drafting and interpreting commercial contracts, with a focus on terms that impact revenue recognition and financial risk.
• Data & AI Literacy: Proficiency in leveraging agentic workflows and prompt engineering to scale influence, extract insights from large datasets, and automate repetitive operational tasks and internal documentation.
• Algorithmic Thinking: The ability to understand and audit automated pricing models to ensure alignment with long-term company goals.
• Strategic Influence: Demonstrated ability to navigate complex, cross-functional negotiations and make high-judgment decisions in fast-paced environments.
• Process Design Mindset: A relentless focus on iterative automation and the ability to translate complex business policies into streamlined, automated logic.
• Communication Excellence: Exceptional written and oral communication skills, capable of explaining complex deal structures and financial data to both technical and executive stakeholders.

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Responsibilities

Customer Lifecycle & Success

• Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.
• Be a Trusted Advisor to customers by helping them adopt Cloudflare products and services to meet their needs and make them successful.
• Work with account teams to plan and execute long-term Success Plans with largest customers to facilitate retention and growth via product and new business unit expansion.
• Maintain a deep understanding of solutions and present to customers about the most relevant features/functionality for their specific business needs.
• Own or be an active participant in several customer touch points including Business Value Justification meetings, Business Reviews, and Renewal Meetings.
• Demonstrate how customer engagement directly impacts revenue growth and adoption of Cloudflare solutions and services.

Commercial & Renewals

• You are ultimately responsible for the retention and growth of your book of business.
• Own and drive the renewal including maintaining and reporting an accurate weekly forecast.
• Negotiate and execute renewal contracts in accordance with customer objectives.
• Analyze data and leverage tools to identify selling opportunities and business value.
• Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets.

Cross-Functional & Operational Management

• Develop and maintain long-term relationships with stakeholders in your account portfolio.
• Work cross-functionally with Product, Engineering, Support, Marketing and other teams to resolve customer business issues and work towards each customer's stated goals.
• Manage customer feedback and product needs by providing feature requests to internal partner teams.
• Prioritize effectively to handle multiple deals at the same time.

AI Competencies

• Generative AI: Mastery of LLMs to rapidly draft renewal communications, synthesize quarterly review data, and prepare executive summaries.
• Data Analysis: Proficiency in leveraging AI analytics tools to parse customer usage metrics and instantly highlight up-sell or cross-sell opportunities.
• Workflow Automation: Ability to build automations to synchronize CRM data, update weekly forecasts, and trigger lifecycle alerts.
• AI Problem Solving: The instinct to view AI as a partner in solving tough problems to keep the Internet moving forward.

Qualifications

• Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales.
• Fluency in French.
• 2+ years of industry experience, with experience in cloud security and/or performance industries preferred.
• Bachelor's degree and/or other professional qualifications.
• Direct experience in commercial sales, negotiation, and deal closure.
• Strong understanding of or willingness to learn about computer networking and 'how the internet works,' with network security a plus.
• Manage and prioritize competing portfolio demands, aligning internal resources with the highest-impact commercial and retention goals.
• Expertise in SaaS retention and sales process and excellent knowledge of value-driven sales.
• Excellent problem-solving skills with the ability to creatively achieve resolutions.

Compensation

• Estimated annual salary is between €53,000 - €73,000.

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You will do this by building and leveraging C-level relationships and presenting and articulating ROI with key stakeholders.

You will use your strong business acumen and technical understanding to work alongside your account team to articulate business value and make compelling recommendations to customers.

Additional responsibilities will include:

• Commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast
• Customer engagement from onboarding through the entire customer lifecycle
• Negotiate and execute renewal contracts in accordance with customer objectives
• Able to prioritize effectively to handle multiple deals at the same time
• Analyze data and leverage tools to identify opportunities and business value
• Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets
• Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings
• Develop and maintain long-term relationships with stakeholders in your account portfolio.

The ideal candidate will have:

• Fluency in German
• Minimum of 5 years of experience in Inside or Field sales or Renewal management
• 2+ years relative industry experience
• Expertise in SaaS retention and sales process
• Experience working with senior or C-level customer stakeholders
• Excellent knowledge of value driven sales
• Excellent problem solving skills with the ability to creatively achieve resolutions
• Demonstrated ability to handle multiple tasks in an efficient and professional manner
• Strong Communication skills both written and verbal and the ability to present to multiple different personas
• Demonstrated strong negotiation skills and ability to influence and navigate objections to achieve win-win customer outcomes
• Bachelor's Degree or equivalent experience is preferred

In terms of compensation, the estimated annual salary for Germany-based hires is between €88,000 - €121,000, and for Portugal-based hires, it's between €63,000 - €87,000.

This role is eligible to earn incentive compensation under Cloudflare's Sales Compensation Plan and to participate in Cloudflare's equity plan.

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