As a Marketplace Growth Associate, you’ll work with Neighbor’s hosts: the commercial and residential property owners who list their storage and parking space on our marketplace. Hosts are the supply side of everything we do. The more easily renters can find a host’s space, the more that host earns and the faster the marketplace grows in every city we serve. You’ll be one of the people making that happen, one host at a time.

Most of your day (50–75%) is outbound phone calls with hosts. On each call, you’ll help a host make their listing stronger and easier to find: setting up a Google Maps pin, tightening photos and descriptions, getting the price right, and building up reviews. The goal is to turn their space into steady, growing income. The rest of your time is operations: running the signage program, tracking results and finding ways to make the whole thing work better.

Primary Responsibilities

• Schedule and run several dozen calls a day with hosts to create Google Maps pins for their Neighbor listings
• Improve pin quality and performance over time with better photos, descriptions and review requests
• Pitch hosts on Neighbor signage, send customized signs to those who opt in, and track how each sign performs
• Coach high-potential hosts on smart pricing, strong photos, reviews and clear descriptions so their listings attract more renters
• Be Neighbor’s front line with hosts, building relationships that keep them active and growing on the platform
• Spot bottlenecks in our growth programs and propose fixes that make them faster and more effective

Qualifications

• 1+ years of work experience
• Strong attention to detail
• Proven ability to communicate with customers professionally and in a neighborly way, especially over the phone
• Ability to follow a process while spotting ways to improve it
• Strong organizational skills and the ability to manage a high volume of work without significant oversight

Preferred

• Experience in a high-volume phone role (customer service, inside sales, SDR or similar)
• Interest in local SEO, marketplaces or marketing
• Experience building AI workflows
• Comfort with a fast-moving startup pace and a drive to grow your role

Benefits

• Stock options
• Medical, dental, and vision insurance
• Generous PTO
• 11 paid company holidays
• 401(k) plan
• Infant care leave
• On-site gym/showers open 24/7

XML job scraping automation by YubHub

We are looking for phenomenal individuals to help solve our Neighbors' biggest challenges. As a Customer Success Specialist, you will engage directly with our renters, hosts, and internal team members in the pursuit of creating an exceptional customer experience. As a primary point of contact, you will field inbound calls, emails, and chats, as well as proactively communicate with our customers to ensure success. Ideal candidates will be confident and comfortable with verbal and written communication.

Primary Responsibilities

• Resolve inbound customer care issues via online chat, email, and phone including resolving payment issues, handling advanced customer situations such as eviction, and answering general questions
• Assist renters in finding suitable spaces from existing inventory
• Coordinate with hosts to resolve pending, canceled, and declined renter reservations
• Optimize storage supply to maintain an accurate and high-quality inventory including personally contacting hosts to complete their draft listings, scheduling photo appointments, improving their listing description, and updating their personal profile
• Understand and communicate platform functionality and processes to customers
• Help shape the culture of Neighbor and the Customer Success organization
• Contribute to the ongoing success of the team by sharing knowledge and collaborating with other team members

Process Management, Content Development & Customer Experience:

• Assist in developing customer care systems and processes, as needed
• Improve existing self-help resources by writing online support articles and through creating new customer success materials
• Assist in mapping and coordinating the customer journey via emails, text messages, phone calls, push notifications, and more
• Engage with internal partners to optimize the platform for the customer experience

Qualifications

• Enthusiasm and passion for assisting other people and contributing to the success of a hyper-growth company
• Ability to work without significant oversight in a fast-changing environment
• Self-starter, detail-oriented, and analytical
• Personable, professional, and able to talk to customers in a concise, Neighborly manner
• Possess a professional and helpful attitude with excellent English communication skills (verbal and written)

Additional Information

Neighbor is the largest and most comprehensive marketplace for self storage and parking, with listings in almost every U.S. city. From storage facilities to neighborhood garages, driveways, and RV spots, Neighbor brings every option together in one simple search. Come help us disrupt the $500 billion storage and parking industry! This is a unique opportunity to join a fast-growing, VC-backed tech startup. You will be part of an extremely talented, hardworking and passionate team committed to changing the world one neighbor at a time.

XML job scraping automation by YubHub

About the Role

Neighbor is a two-sided marketplace for self storage and vehicle storage. Hosts list everything from garages and driveways to RV pads and commercial facility units, and renters compare options, book, and manage reservations through Neighbor’s website and apps.

You’ll report directly to a Co-Founder and our VP of Product & Design, and you’ll set the bar for design craft across the company. That means mentoring Neighbor’s other designers, shaping product direction with PMs and engineers from the first sketch, and making sure real renter insight reaches every team. Renters on Neighbor compare everything from storage facility units to neighborhood garages and RV pads. Helping them choose with confidence is a hard design problem, and solving it moves the business directly.

This role is based in our Lehi, Utah office, in person Tuesday through Friday, with the option to work from home on Mondays.

Primary Responsibilities

• Own end-to-end design across iOS, Android, and responsive web, from problem framing through ship and measurement
• Run renter and host research (interviews, usability tests, session and funnel reviews) and turn it into recommendations the team acts on
• Study how competitors and adjacent marketplaces solve similar problems, and design to differentiate rather than imitate
• Co-define success metrics with PM and Eng, design experiments, and iterate on what the data shows
• Align early with wireframes and prototypes (including AI and code-assisted) so ideas get in front of users in days, not weeks
• Design trust and clarity into every surface: pricing, photos, reviews, access details, and host and renter information
• Cover the full journey: every state, edge case, and platform convention, so defects rarely reach production
• Evolve the Neighbor design and brand system so every surface feels like one product
• Mentor Neighbor’s designers through critique, pairing, and hands-on feedback

Qualifications

• 2+ years of product design (UX/UI), with shipped work on native iOS, Android, and responsive web
• A portfolio showing consumer flows you owned end to end and the results they drove
• Excellent visual and interaction craft suited to a consumer marketplace
• You plan and run your own interviews and usability tests
• You read funnels and A/B results and use them to make design decisions
• Expert in Figma, and you use AI tools regularly for research, exploration, and prototyping
• A clear writer and presenter who can defend a decision to a co-founder or an engineer
• You own outcomes, not just tasks, and you actively seek hard feedback and act on it
• Able to work in our Lehi, Utah office Tuesday through Friday (remote work isn’t an option for this role)

Preferred

• Experience with two-sided marketplaces, e-commerce, or travel and booking products
• Has mentored designers or led design for a team
• Has built or scaled a design system
• Startup experience, or time as a solo designer who owned the whole problem
• Comfortable building working prototypes in code or with AI coding tools

Benefits

• Stock options
• Medical, dental, and vision insurance
• Generous PTO
• 11 paid company holidays
• 401(k) plan
• Infant care leave
• On-site gym/showers open 24/7

XML job scraping automation by YubHub

You'll report to the FP&A Manager and work on the real plan, the real forecasts, and the materials that go in front of our board.

Neighbor is a two-sided marketplace, which makes the finance work here unusually interesting. You'll dig into how supply and demand grow market by market, what drives our take rate, and what it costs to acquire a host or a renter. By the end of the summer, you'll own expense forecasting for the entire business.

This internship is a direct path to a full-time role. Strong performers leave with a full-time offer to join the team after graduation.

Primary Responsibilities

• Build and maintain the models behind our forecasts and long-range plans
• Track results against plan each month and explain what's driving the differences
• Model marketplace economics, including supply and demand growth by market, take rate, CAC payback, etc.
• Develop key budget assumptions with business partners during the annual and quarterly planning cycles
• Pull data from our BI and accounting tools to answer questions leadership is asking
• Turn complex analysis into clear conclusions and present them to the team and management
• Help prepare financial materials for quarterly board meetings
• Research industry trends and recommend opportunities

Qualifications

• Currently pursuing a Bachelor's degree in Accounting, Finance, Economics, Business, or a related field, and graduating by May 2028
• Strong Excel skills
• Coursework or project experience building financial models or forecasts
• Able to work on-site at our Lehi, UT headquarters for the full internship
• Available to start between April and June 2027 and complete a 12-week internship
• Available to start full-time within 12 months of completing the internship
• Wants to be a full team member at a top-percentile startup, which typically means more hours, impact, ownership, and growth than any role you've held before

Preferred

• Prior internship, case competition, or work experience in finance
• Familiarity with Superset, Tableau, Netsuite, Looker, or SQL
• PowerPoint experience and coursework in statistics
• Comfortable using AI tools (ChatGPT, Claude, etc.) to speed up analysis, and in the habit of checking their work

XML job scraping automation by YubHub

Neighbor is hiring a Head of Performance Marketing to own paid acquisition across our marketplace and scale revenue at efficient returns. This is a hands-on, player-coach role. You'll work directly with our VP of Marketing and lead a team of three paid performance leads (one each for item storage, vehicle, and supply) to execute, scale, and systematize paid growth.

Key Areas of Accountability

Performance Marketing & Media Buying

• Own paid acquisition performance end to end across renter and host demand, with direct accountability for ROAS and revenue growth
• Stay hands-on steering our accounts: architecture, audiences, bidding, budget pacing, and optimizations
• Set channel strategy across Meta, Google, and emerging paid platforms, scaling winners and cutting what isn't working quickly

Creative Strategy & Funnel Optimization

• Partner with our Creative team on a high-velocity testing pipeline, using performance data to define direct-response creative briefs and new personas and themes to test
• Partner with vertical product managers on landing page and conversion testing, while running your own paid-only tests
• Identify fatiguing ads and audiences early and keep a steady flow of fresh bets in market

Offline & Upper-Funnel Expansion

• Launch and scale CTV, remnant TV, direct mail, and other offline channels, working directly with media partners on planning and execution
• Build testing roadmaps for new channels and prove their impact through geo holdouts, on/off tests, and incrementality reads
• Partner with our Data team on media mix modeling and multi-touch attribution, and use the outputs to reallocate spend

Budgeting & Forecasting

• Own the paid P&L: set and manage budgets by channel and vertical in partnership with Finance
• Build performance forecasts, goals, and OKRs, and lead quarterly planning around seasonality so launches are ready before demand peaks
• Deliver clear performance reporting and budget recommendations to marketing and company leadership

Team & Cross-Functional Leadership

• Lead and coach three paid performance leads (item storage, vehicle, and supply), raising the bar on speed, rigor, and results
• Partner with Data on conversion tracking and dashboards so every paid channel is measured with confidence
• Partner with Lifecycle and Sales to turn host leads generated by paid into closed supply

Qualifications

• 5+ years of hands-on performance marketing experience at a high-growth direct-to-consumer brand or performance marketing agency
• Proven P&L impact: a track record of managing and scaling $5M+ annual paid media budgets with direct accountability for ROAS, CAC, and revenue targets
• Meta mastery: deep, hands-on Meta Ads expertise built through high-volume creative testing, plus strong Google Ads experience
• Analytical rigor: advanced proficiency in performance analysis, forecasting, attribution modeling, and testing
• Technical depth: experience with conversion tracking (pixel and Conversions API), CDP or CRM integrations, and landing page A/B testing
• Experience leading or mentoring paid media buyers
• A builder's bias: you'd rather run the test yourself quickly and get real feedback than write a deck about it. You move fast even with ambiguity

Nice to Haves

• Experience launching and measuring CTV, remnant or linear TV, audio, or other offline channels
• Hands-on experience with media mix modeling, geo-holdout, or matched-market tests
• A background in finance, economics, engineering, or another quantitative field
• Marketplace, two-sided, or local-services experience
• Startup experience

Benefits

• Stock options
• Medical, dental, and vision insurance
• Generous PTO
• 11 paid company holidays
• 401(k) plan
• Infant care leave
• On-site gym/showers open 24/7

XML job scraping automation by YubHub

Primary Responsibilities:

• Evangelize the Neighbor story to small businesses and commercial real estate owners
• Build a robust sales pipeline by targeting and effectively calling cold leads
• Efficiently manage and follow up on warm inbound leads
• Identify new sales opportunities through proactive prospecting and industry research
• Maintain accurate activity and lead qualification information in the CRM to ensure a smooth sales cycle follow-through
• Collaborate cross-functionally to maximize client success

Qualifications:

• Resilience and Persistence: A proven ability to maintain a positive outlook and continue pursuing goals despite obstacles, particularly in a cold-calling environment.
• Diverse Backgrounds Welcome: We are looking for high-potential individuals, including sales professionals, and recent/soon-to-be graduates eager to launch a career in sales.
• Compelling Storyteller: Exceptional verbal and written communication skills with a history of being able to connect with, influence, and convince diverse groups of people and customers.
• Organizational Prowess: Highly organized and adept at prioritizing tasks in a fast-paced, dynamic environment.
• Team Player: Willingness to wear multiple hats and collaborate cross-functionally to suggest and implement process improvements.
• Bachelor's degree or 1+ years of relevant sales experience

Benefits:

• Stock options
• Medical, dental, and vision insurance
• Generous PTO
• 11 paid company holidays
• 401(k) plan
• Infant care leave
• On-site gym/showers open 24/7

XML job scraping automation by YubHub

You know the type. When you are at lunch and a story starts about "that time" when "that engineer" came up with a pivotal feature, fixed an elusive bug, or hacked some game-changing tech that totally changed the business. We want you to be that engineer, now, for us.

Neighbor has attracted world-class investors such as Andreessen-Horowitz and the creators of Airbnb and Uber. We are on a mission to create the future of self-storage. Join us in leveraging Typescript, React, Ruby on Rails, the AWS ecosystem, and more to create scalable, performant, automated systems to power the Neighbor.com marketplace.

You will have significant influence in our early-stage company by helping to define product features, develop consumer marketplace technologies, and influence the system architecture to create a quality product for our users. A commitment to engineering excellence and building a world-class engineering startup is a must.

Responsibilities

• Design, develop, test, deploy, and maintain Neighbor.com's marketplace.
• Produce high-quality software that enhances the customer experience.
• Manage project priorities, deadlines, and deliverables.

Requirements

• BS Degree in Computer Science, related technical field, or equivalent practical experience.
• 4+ years of full-time software development experience in one or more general-purpose programming languages.
• Willing to work out of our Utah office location.
• Great attitude and desire to create a positive, team-focused work environment.
• Flexibility (we wear a lot of hats).
• Availability to work on-site at our Lehi, UT location.

Nice to haves

• Experience with React, Ruby/Rails, AWS, TypeScript, or PostgreSQL.
• DevOps experience.
• Machine learning/Data Science.
• Technical leadership.

Benefits

• Stock options.
• Medical, dental, and vision insurance.
• Generous PTO.
• 11 paid company holidays.
• Hybrid work model - WFH every Monday.
• 401(k) plan.
• Infant care leave.
• On-site gym/showers open 24/7.

XML job scraping automation by YubHub

We are looking for smart people who work hard. You will work closely with a dedicated mentor who will help you learn Neighbor’s systems and will be dedicated to your success. You will also have significant influence on our strategy by helping to define product features, design innovative user experiences, prioritize projects, drive the system architecture, and take ownership over key initiatives to create a quality product for our users.

Responsibilities

• Learn Neighbor’s technologies including TypeScript, React, Swift, Kotlin, Ruby, AWS, Golang, Kubernetes, Terraform and more.
• Design, develop, test, deploy, and maintain Neighbor.com’s marketplace.
• Perform user experiments and data analysis to continually improve the user experience.

Requirements

• Pursuing a Software Engineering-related university degree or able to demonstrate strong coding ability.
• Proficiency in a major language (JavaScript, Swift, Java, Kotlin, Golang, C++, Python, Ruby, …)
• Desire to be a full team member of a top-percentile startup – which typically means more hours, impact, ownership, and growth than any previous role you've ever held.
• Able to work in our Lehi, UT headquarters for the duration of the internship (remote work is not supported)
• Availability to begin the internship between April and June of 2026 and to complete a 12-week internship
• Availability to begin working full-time within 12 months of the completion of the internship

XML job scraping automation by YubHub

As our Marketing Operations Intern, you'll help scale one of Neighbor's most important growth channels: Google Maps. This role is highly execution-focused and will involve setting up, managing, and optimizing Google Maps pins at scale in partnership with Neighbor hosts.

This is a part-time internship of approximately 20 hours per week.

Primary Responsibilities

• Google Maps Pin Setup: Work directly with Neighbor hosts to create and maintain Google Maps pins for their listings
• Pin Quality & Compliance: Ensure pins follow best practices and Google guidelines, including accurate categories, descriptions, photos, service areas, and business details
• Pin Optimization: Improve pin quality and performance through ongoing optimizations (photos, descriptions, categories, attributes, etc.)
• Operational Scaling: Help build repeatable processes to scale pin creation and optimization across thousands of listings
• Performance Tracking: Monitor key performance metrics (rank, impressions, actions, calls, clicks) and report on learnings

Qualifications

• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must currently be enrolled in a Bachelor's degree program with an anticipated graduation date between December 2026 and December 2027
• Must be available to work onsite at Neighbor HQ in Lehi, UT
• Strong attention to detail
• Comfort communicating via phone, email, and text
• Strong organizational skills and ability to manage a high volume of work
• Comfort with basic data analysis and reporting

Nice to haves

• Interest in local SEO, marketplaces, or marketing
• Experience building AI workflows

XML job scraping automation by YubHub