Roles and Responsibilities:

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;
• Navigate internal and external documentation and resources to provide world-class service;
• Identify and escalate priority or unresolved issues to appropriate internal teams;
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;
• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;
• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;
• Participate in all mandated internal and external training and/or seminars;
• Get to know, understand, and comply with TaskUs’ policies and procedures.

Technical Skills and Qualifications:

• Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications;
• Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues;
• Fluent in the English language, as well as reading and writing in English;
• Must be at least a high school graduate.

Soft Skills:

• Problem-solving and critical-thinking skills;
• Great communication skills, written and oral;
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes;
• Empathic toward customers and can maintain a customer-centric approach;
• Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments;
• Open to feedback, eager to learn, and can show improvement.

Personality Traits Required:

• Resilient, calm, and professional when dealing with challenging situations;
• Adaptable to a dynamically changing business;
• Trustworthy and reliable with a high level of integrity;
• Resourceful, high attention to detail, and the ability to multitask.

What's in it for you?

• Competitive salary;
• Great benefits package;
• Professional growth opportunities with the chance to learn from many different functions;
• A fun and inclusive workplace.

Job Data by YubHub.

Job Summary: The SOC Analyst 1 will conduct in-depth investigations, perform threat analysis, contain attacks, and assist with improving detection capabilities. The ideal candidate will have at least 1 year of experience in a Security Operations Center, Incident Response, or Cybersecurity Analyst role.

Key Responsibilities:

• Investigate security alerts and suspicious activities from client's security stack, 3rd party tools, and cloud platforms.
• Perform detailed investigations into security alerts, attacker techniques, and identify emerging threats.
• Correlate events from multiple security tools and data sources to determine risk, business impact, and required remediation actions.
• Assist with developing and maintaining detection rules, use cases, playbooks, and response procedures.
• Validate security events and reduce false positives through tuning and optimization of monitoring tools.
• Assist with preparing post-event reports, executive summaries, and technical documentation.
• Stay current on threat intelligence, attacker tactics, techniques, and procedures (TTPs), and emerging cybersecurity trends.

Requirements:

• At least 1 year of experience in a Security Operations Center, Incident Response, or Cybersecurity Analyst role.
• Experience investigating security events across endpoint, network, and cloud platforms.
• Strong understanding of cybersecurity frameworks such as NIST, MITRE ATT&CK, CIS Controls, and Cyber Kill Chain.
• Hands-on experience with SIEM platforms such as Microsoft Sentinel, Splunk, QRadar, or LogRhythm.
• Experience with endpoint detection and response (EDR) solutions such as Microsoft Defender for Endpoint, CrowdStrike, SentinelOne, or Carbon Black.
• Knowledge of networking protocols, operating systems, authentication technologies, and cloud security concepts.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.

Benefits: TaskUs offers competitive industry salaries and comprehensive benefits packages, with a commitment to a People First culture.

Work Location / Work Schedule / Travel:

• Las Pinas office (Hiraya)
• 100% On-site Work setup
• Shifting Schedule (subject to change, as needed)

Job Data by YubHub.

Imagine yourself going to work with one thing on your mind: to explain and expose tasks based on actual data. Your task center is to support stakeholders with key insights to make data-driven decisions.

Key Responsibilities:

• Translate data into human insights and stories which drive change in strategy and tactics.
• Analyze complex data sets to develop actionable insights that can drive impactful business decisions.
• Leverage storytelling skills to deliver insights that are clear, concise, and actionable.
• Work with business partners to interpret analysis results with a focus on actionable next steps.
• Develop ad hoc reports that will lead to insights and analysis needed for the business.
• Work with the data visualization team in developing informative repeatable reporting, data monitoring, hygiene, and other strategies that help uncover gaps, highlight relevant business trends, and opportunities for improvement.
• Translate requirements into technical specifications for data and reporting teams and, conversely, technical approaches into easily digestible insights.
• Summarize data from multiple sources, developing assumptions where needed, to communicate insights and opportunities.

Required Qualifications:

• At least 1 year of proven hands-on experience with spreadsheets (Microsoft Excel and/or Google Sheets).
• At least 1 year of proven hands-on experience with data sourcing & analytics.
• Experience with stakeholder management.
• Can communicate effectively.
• Take Initiative: Assumes responsibility for necessary actions or problem resolution when accountability is not clear.
• Problem Solving: Recognizes that a problem exists; identifies possible reasons for the discrepancy and devises and implements a plan of action to resolve it.
• Is able to gather information together and prioritize effectively.
• Demonstrates the ability to respond quickly to changes in day-to-day operations as it relates to department priorities.

Education / Certifications:

• Bachelor’s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course.

Work Arrangement:

• 100% onsite in Las Pinas - Hiraya
• Night Shift (6 pm onwards) | Weekends off
• Amenable to start ASAP or in 30 days

Job Data by YubHub.

Key Responsibilities:

• Investigate security alerts and suspicious activities from our client’s own security stack, 3rd party tools, and cloud platforms.
• Perform detailed investigations into security alerts, attacker techniques, and identify emerging threats.
• Correlate events from multiple security tools and data sources to determine risk, business impact, and required remediation actions.
• Assist with developing and maintaining detection rules, use cases, playbooks, and response procedures.
• Validate security events and reduce false positives through tuning and optimisation of monitoring tools.
• Assist with preparing post-event reports, executive summaries, and technical documentation.
• Stay current on threat intelligence, attacker tactics, techniques, and procedures (TTPs), and emerging cybersecurity trends.

Required Qualifications:

• At least 1 year of experience in a Security Operations Centre, Incident Response, or Cybersecurity Analyst role.
• Experience investigating security events across endpoint, network, and cloud platforms.
• Strong understanding of cybersecurity frameworks such as NIST, MITRE ATT&CK, CIS Controls, and Cyber Kill Chain.
• Hands-on experience with SIEM platforms such as Microsoft Sentinel, Splunk, QRadar, or LogRhythm.
• Experience with endpoint detection and response (EDR) solutions such as Microsoft Defender for Endpoint, CrowdStrike, SentinelOne, or Carbon Black.
• Knowledge of networking protocols, operating systems, authentication technologies, and cloud security concepts.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.

Success Measures:

• Timely identification and resolution of security incidents.
• Reduction of false-positive alerts through continuous tuning.
• Improvement of detection coverage and threat visibility.
• Contributions to security process improvements, team education, and operational maturity.

Job Data by YubHub.