Job Summary: As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on Service Desk Technician joining our team to improve overall customer satisfaction.

Responsibilities:

• Manage the functionality and efficiency of a group of computers running on one or more operating systems.
• Provide IT Service Management functions and first-level troubleshooting to all customers.
• Use procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations.
• Analyze, diagnose, and isolate failures to hardware.
• Directly replace or coordinate replacement of hardware failures.
• Collect data for proper escalation and resolution by Tier 2/3.
• Perform network management services, including monitoring network device health and status, monitoring network performance and utilization optimization.
• Perform OS monitoring, Commercial of the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation, etc.
• Perform modifications to authorized user lists, user profiles, and file system maintenance.
• Understand all ITSM processes and document work accurately and effectively through the use of a ticketing system.
• Perform visual inspections of hardware and document/report all findings.
• Understand the Program Service Level Agreements (SLA) to ensure proper completion of work within timelines.
• Manage account requests and provide account management responsibilities for personnel on numerous systems.
• Know all functional leads and technicians for all the managed systems by the program.
• Understand local site command and hierarchy.
• Know POC's for systems that the Program does not have responsibility for.
• Interface with customers and government officials.
• Participate in special projects as required.

Requirements:

• Technical Training, Certification(s), or Degree, with 1+ years of experience in a technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• 1+ years of directly related experience in systems administration and analysis.
• UNIX/LINUX System Administration - Preferred
• Windows System Administration - Preferred
• Shift work (Panama Schedule - 12 hours/day for a total of 7 days over 2-week period)
• Candidate must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA Security+ CE OR CCNA-Security certification. Security+ CE Certification preferred. In addition, candidate must attain the required DoD 8570 Computing Environment (CE) Certification within six (6) months of Hire Date.

Benefits:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Job Data by YubHub.

Responsibilities:

• Oversees the execution of mission and directs operational contractor efforts, to include managing Original Equipment Manufacturer (OEM) teams in current operations support and COMSEC activities on the operations floor and troubleshooting operational support issues.
• Monitors and reports overall operations integrity and success. Coordinates schedule with mission partners. Coordinate and direct software and/or equipment test activities. Reports to Site Lead or Site Operations Lead any security, staffing, or resource problems.
• Coordinates issues with outside mission nodes.
• Makes formal proposals for systems and site improvements to Site Lead and Site Operations Lead.
• Addresses operational issues with mission partners.
• May draft executive correspondence, provide senior level briefings and be proactive in developing solutions.
• Operations/facilities/floor manager outside of normal duty hours.
• May monitor work area entry/badging control outside of normal duty hours.
• Shipment control outside of normal duty hours.

Qualifications:

• Bachelors or equivalent + 5 years related experience.
• Highly desired experience in Air Force Intelligence, Surveillance, and Reconnaissance (ISR) mission operations and support.
• Must be willing to work 12 hour shifts, weekdays and weekends; schedule is based on 4-days on and 4-days off.
• Candidates should have good communication skills. Most of the work involves all forms of communication - email, written, chat, and telephone.
• Must be able to work well with others - we are looking for team players. And must also be able to work independently under limited supervision, at times.
• Must be able to collaborate with others and coordinate a variety of activities.
• Security Clearance: Must have TS/SCI w/CI Poly; candidate must be indoctrinated prior to reporting to the site for work.

Benefits:

• Comprehensive benefits and wellness packages
• 401K with company match
• Competitive pay and paid time off
• Full flex work weeks where possible
• Paid parental, military, bereavement and jury duty leave
• Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Job Data by YubHub.