The role leads teams and solves complex issues, contributing to strategic growth and seamless service delivery.

Responsibilities

• Develops and nurtures excellent customer satisfaction by owning operational relationships and understanding local requirements for strategic contributions.
• Serves as the primary contact for operational issues, managing performance metrics, reporting, and communication.
• Manages expense targets and ensures performance goals for service delivery, implementing corrective actions as needed.
• Manages risk for low-risk projects and supports timely, cost-effective SLA delivery across functions.
• Leads a team for seamless service delivery, contributes to service delivery plans, and supports custom solutions.
• Provides support to all account delivery managers within assigned region on issues such as management of difficult accounts and high-quality customer communications.
• Measures and reports KPIs, identifies revenue opportunities, and ensures compliance with policies and regulations.
• Drives alignment around business review meetings, regular reporting intervals, structures, and cadences.
• Solves difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently.
• Leads moderate to high complexity projects, delivering professionally written reports, and supports the realization of operational and strategic plans.

Education & Experience

• Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field or an advanced degree with 3-5 years of work experience.

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Job Data by YubHub.

As a Receptionist, you will be responsible for providing exceptional customer service, handling reservations, and managing front desk operations.

Key Responsibilities:

• Manage room reservations, check-in, and check-out procedures
• Provide information and assistance to guests
• Handle guest complaints and resolve issues promptly
• Maintain accurate records and reports
• Collaborate with other departments to ensure smooth operations

Requirements:

• 1 year of experience in hospitality industry
• Proficiency in English
• Ability to work in a fast-paced environment

Benefits:

• Competitive salary
• Opportunities for growth and development
• Discounts on hotel stays worldwide
• Training programs through Accor Academies
• Chance to make a difference in the local community through CSR activities

At Accor, we value diversity and inclusion. We welcome applications from people with disabilities and provide reasonable accommodations to ensure equal opportunities.

Job Data by YubHub.

As a Steward, you will be responsible for washing and cleaning dishes, pots, and utensils, as well as maintaining a clean and organized kitchen area, ensuring hygiene and cleanliness standards are met.

Key responsibilities:

• Wash and clean dishes, pots, and utensils by hand or using a machine
• Clean and maintain kitchen areas, including equipment, dining areas, pantries, and food circulation areas
• Apply good food safety practices in the kitchen
• Clean, classify, organize, and store kitchen materials and utensils
• Support kitchen staff with basic activities such as preparing juices, cutting fruit, and basic preparations for employee dining
• Set up and dismantle dining areas, arranging and removing plates, cutlery, and napkins, and transporting food to designated areas
• Follow guidelines from supervisors on selective waste collection and water and energy consumption to meet environmental objectives
• Meet area goals and contribute to achieving objectives through efficient task execution
• Participate in mandatory training and development programs
• Collaborate with other areas to ensure operational continuity
• Perform other related tasks as required

Benefits:

• Employee discount card offering discounted rates at Accor hotels worldwide
• Learning programs through our Academies
• Opportunities for talent development and growth within the hotel and globally
• Ability to make a difference in the local community through our Corporate Social Responsibility initiatives
• Diversity and Inclusion program

Job Data by YubHub.

Key responsibilities include:

• Greeting customers and checking their consumption
• Preparing the buffet for breakfast, lunch, and dinner, and replenishing as necessary
• Serving customers, taking orders, and helping them choose their meals
• Removing plates and utensils from tables after meals
• Actively promoting menu items and offering desserts, coffee, and beverages to customers
• Managing cash transactions, controlling inventory, and closing the cash register
• Maintaining hygiene and food safety standards, and following environmental guidelines
• Collaborating with colleagues to achieve area goals and participating in training and development programs

We offer a range of benefits, including:

• Discounts on hotel stays worldwide
• Learning and development programs through our Academies
• Opportunities for career growth and talent development
• Community engagement through our Corporate Social Responsibility initiatives

At Accor, we value diversity and inclusion, and strive to create a work environment that is welcoming and inclusive for all employees.

Job Data by YubHub.

Main Responsibilities:

• Supervise housekeeping staff, prioritizing tasks and guiding new team members
• Inspect rooms, corridors, and public areas to maintain high standards of cleanliness and order
• Clean and tidy rooms as needed
• Monitor service execution, controlling material supply and usage
• Identify needs and request cleaning materials, controlling expenses and waste
• Schedule specific cleaning tasks based on hotel occupancy and needs
• Conduct monthly inventories, reporting any anomalies to management
• Oversee laundry operations, supervising activities and controlling inventory
• Resolve guest issues, such as lost property or cleanliness complaints
• Ensure compliance with Autocontrol procedures
• Support senior management in team training and development
• Collaborate with Reception team to share guest preferences
• Coordinate team performance, selecting, training, evaluating, and motivating staff
• Apply Accor's compliance and LGPD policies
• Participate in technical training and follow-up
• Attend required training sessions
• Follow environmental guidelines for selective waste collection and resource conservation
• Ensure area goals are met, implementing corrective actions as needed
• Promote team participation in training programs
• Support operational continuity, collaborating with other departments
• Perform other related tasks as required

Benefits:

• Employee benefit card offering discounted rates at Accor hotels worldwide
• Learning programs through our Academies
• Opportunities for talent development and growth within the hotel and globally
• Chance to make a difference in the local community through our Corporate Social Responsibility initiatives

Requirements:

• Minimum 1 year of experience in the housekeeping area

Job Data by YubHub.

The main objective of this role is to carry out cleaning, tidying and organisation of rooms and other areas, according to quality parameters and brand characteristics, ensuring customer and colleague well-being and safety.

Key Responsibilities:

• Clean and tidy rooms using cleaning products and personal protective equipment (PPE) as necessary
• Maintain social and service areas under your responsibility in perfect condition, according to the schedule established by management
• Organise carts with all necessary materials for the task
• Check floor equipment functions according to instructions and report any repair needs to your supervisor
• Send lost or forgotten items to the cleaning service or management, recording them in the system according to procedures
• Follow guidelines on selective collection and consumption of water, energy and cleaning products to meet environmental objectives
• Meet area goals by contributing to efficient task execution and aligning with strategic and operational guidelines
• Participate in mandatory and development training to maintain and strengthen required competencies
• Collaborate with other areas to ensure operational continuity
• Perform other related tasks as required

Qualifications:

• Basic knowledge of general cleaning and tidying
• Desirable: knowledge of cleaning products and their use, experience as a housekeeper

Additional Information: Accor offers a welcoming environment where you can find a job that matches your personality, grow and learn every day, and make a difference in the local community through our Corporate Social Responsibility activities.

Job Data by YubHub.