{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/lake-mary/"},"x-facet":{"type":"city","slug":"lake-mary","display":"Lake Mary","count":2},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_8b246111-c2f"},"title":"Technical Training Lead Analyst","description":"<p>The Technical Training Lead Analyst plays a critical role in designing, coordinating, and executing training programs that elevate employee knowledge, performance, and compliance.</p>\n<p>This position supports both instructional design and facilitation of technical training for operations and business systems.</p>\n<p>The Lead Analyst serves as a subject matter expert and project lead for key training initiatives, ensuring content aligns with business goals, performance expectations, and system/process changes.</p>\n<p><strong>Key Responsibilities:</strong></p>\n<ul>\n<li>Create instructor-led training (ILT), virtual instructor-led training (vILT), job aids, course outlines, quizzes, and facilitator guides using adult learning principles, aligned with business and compliance needs.</li>\n<li>Deliver engaging and effective training sessions for new hires, cross-training, system updates, and process changes.</li>\n<li>Collect and analyze feedback, evaluation scores, and performance metrics to assess training impact.</li>\n<li>Partner with Document Control and SMEs to ensure training content and SOPs remain current, accurate, and accessible.</li>\n<li>Serve as the training lead for projects involving new system rollouts, process enhancements, or compliance changes.</li>\n<li>Provide guidance to junior trainers, assist with onboarding of new team members, and act as a point of contact for training escalations.</li>\n</ul>\n<p><strong>Qualifications:</strong></p>\n<ul>\n<li>Bachelor’s degree in Education, Business, Communications, or related field (or equivalent work experience).</li>\n<li>2+ years of experience in training, instructional design, or operations support.</li>\n<li>Strong facilitation skills for both in-person and virtual environments.</li>\n<li>Knowledge of adult learning theory and instructional design methodologies.</li>\n<li>Proficiency in Microsoft Office Suite, SharePoint, and LMS platforms.</li>\n<li>Experience working in operations, call centers, logistics, or healthcare environments.</li>\n<li>Ability to travel as needed to support regional training efforts.</li>\n<li>Experience with SAP and CSD order-to-cash processes is required.</li>\n</ul>\n<p><strong>Additional Requirements:</strong></p>\n<ul>\n<li>If working remotely, an internet connection with speeds of at least 10Mbps download/5Mbps upload through a cable broadband or fiber optic internet service provider is required.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Lake-Mary-FL/Technical-Training-Lead-Analyst---Curascript---Hybrid_26013281-1","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Evernorth Health Services","sameAs":"https://cigna.com","logo":"https://logos.yubhub.co/cigna.com.png"},"x-apply-url":"https://cigna.wd5.myworkdayjobs.com/en-US/cignacareers/job/Lake-Mary-FL/Technical-Training-Lead-Analyst---Curascript---Hybrid_26013281-1","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["adult learning theory","instructional design","Microsoft Office Suite","SharePoint","LMS platforms","SAP","CSD order-to-cash processes","facilitation skills"],"x-skills-preferred":[],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-29T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lake Mary, FL"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Healthcare","skills":"adult learning theory, instructional design, Microsoft Office Suite, SharePoint, LMS platforms, SAP, CSD order-to-cash processes, facilitation skills"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_5d1cb7ef-27f"},"title":"Customer Care Coordinator","description":"<p>The Customer Care Coordinator serves as the primary point of contact for clients and is responsible for delivering exceptional customer service through inbound phone and email interactions.</p>\n<p>This role supports order processing, research, issue resolution, and customer inquiries while meeting established service level expectations and performance metrics.</p>\n<p><strong>Duties &amp; 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