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YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_89eae557-e80"},"title":"Customer Service Representative","description":"<p>You will help Pfizer as a customer service representative, responding to internal and external inquiries through telephone, internet, and correspondence.</p>\n<p>Your strong communication skills and knowledge of company products and customer service processes will help you act as a liaison for customers.</p>\n<p>You will maintain database records of customer profiles and prepare status reports.</p>\n<p>As part of the business support team, you will have comprehensive knowledge and skills in your area and understand how related areas impact it.</p>\n<p>You take initiative to establish connections with other projects and represent your department on cross-functional teams.</p>\n<p>You are proactive in sharing knowledge and expertise with others in your work group.</p>\n<p>You promote teamwork and motivate others to achieve team objectives.</p>\n<p><strong>Responsibilities:</strong></p>\n<ul>\n<li>Manage your time, professional development, and prioritize workflows.</li>\n<li>Maintain a detailed working knowledge of company trade policies, Standard Operating Procedures (SOP), and standard business processes.</li>\n<li>Collaborate with the management team to examine practices and procedures as part of a continuous business improvement effort.</li>\n<li>Monitor orders, claims, disputes, and associated financial transactions.</li>\n<li>Consistently exceed work accuracy targets according to quality standards.</li>\n<li>Provide excellent service through all channels of communication.</li>\n<li>Assist customers and colleagues with escalated inquiries or problems.</li>\n<li>Act as a role model, mentor, and subject matter expert for less experienced Customer Service Representatives.</li>\n<li>Work collaboratively with internal resources and customers.</li>\n<li>Act as a triage point for external calls.</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>High School Diploma or GED</li>\n<li>4+ years of relevant experience</li>\n<li>Experience in sales, operations, and compliance</li>\n<li>Excellent customer service skills</li>\n<li>Excellent verbal and written communication skills</li>\n<li>Proficient keyboard skills, including 10-key pad</li>\n</ul>\n<p><strong>Preferred Qualifications:</strong></p>\n<ul>\n<li>Bachelor&#39;s Degree</li>\n<li>Call center experience</li>\n<li>Bilingual (Spanish speaking)</li>\n</ul>\n<p><strong>Physical/Mental Requirements:</strong></p>\n<ul>\n<li>Remain in your immediate work area, connected to the phone.</li>\n<li>Multi-task to maintain acceptable work queues.</li>\n<li>Significant concentration and attention to detail.</li>\n</ul>\n<p><strong>Work Schedule:</strong></p>\n<ul>\n<li>Ability to work overtime when offered</li>\n<li>Hybrid work 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href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/United-States---Illinois---Lake-Forest/Customer-Service-Representative-I_4966217-1","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Pfizer","sameAs":"https://www.pfizer.com/careers","logo":"https://logos.yubhub.co/pfizer.com.png"},"x-apply-url":"https://pfizer.wd1.myworkdayjobs.com/en-US/PfizerCareers/job/United-States---Illinois---Lake-Forest/Customer-Service-Representative-I_4966217-1","x-work-arrangement":"hybrid","x-experience-level":null,"x-job-type":"full-time","x-salary-range":"$26.47 to $44.12 per hour","x-skills-required":["customer service","communication","database management","Spanish"],"x-skills-preferred":["bachelor's degree","call center experience"],"x-benefits":["pension","health_insurance","dental","paid_leave","relocation"],"x-licences":[],"x-visa-sponsorship":"not_offered","x-visa-sponsorship-text":"U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.","x-work-authorisation":"required","x-work-authorisation-text":"This position requires permanent work authorization in the United States.","datePosted":"2026-10-28T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lake Forest"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Healthcare","skills":"customer service, communication, database management, Spanish, bachelor's degree, call center experience"}]}