In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium.

Job Responsibilities:

• Prospect, educate & qualify leads to create sales-ready opportunities
• Master the ability to evangelize the Podium story
• Align Podium solutions with prospect business objectives & needs
• Collaborate with sales reps to schedule prospect calls, meetings and demos
• Proactively keep abreast of our industry and the technology landscape to ensure you are a trusted resource to prospects and customers
• Make strategic outbound calls & emails daily
• Acquire key prospect data from the initial conversation, from the web and other sources, and ensure clean and accurate data is entered and maintained in CRM
• Achieve or exceed monthly quotas of qualified appointments/demos scheduled and deals closed

Requirements:

• Geographically located in Lahore and MUST come into our office
• Speak English fluently
• 4-year degree preferred in Business or related field preferred
• 3+ months of customer facing experience in the US market. US Sales experience is highly preferred but not a must

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In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Our Customer Support efforts are essential to our customers' experience, helping to answer questions, troubleshoot customer inquiries, and working creatively to keep customers working on what matters most: growing their business!

What you will be doing:

• You will work with Podium customers to answer how-to questions and troubleshoot the Podium platform.
• You will deliver a “human-first” experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools in a timely and accurate manner.
• You will become an expert in Podium products, both at a technical and customer use-case level.
• You will not stop at a simple resolution, but will look for opportunities to help customers maximize their value from Podium, looking for new ways to work smarter and delight customers!
• You will work with Podium to increase organizational efficiencies, share feedback, and help others work smarter while driving customer value higher.
• You will collaborate with certain Podium departments (Sales, Onboarding, Account Management, Retention, etc.) to increase customer engagement and contribute to retaining customers long term!

General terms of contract fulfillment:

• Ticket Resolution + Case Volume
• Customer Satisfaction + Quality of Customer Interactions

What experience you should have:

• MUST SPEAK ENGLISH FLUENTLY
• Must be geographically based in Lahore, Pakistan
• Must be available to work onsite at our Lahore office location
• 2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses, with examples where you’ve influenced customers for the better
• Demonstrated background of providing support for multiple online software or SaaS products and/or IT experience
• Experience building best practices geared towards supporting quality and efficiencies, potentially from having served as a Subject Matter Expert (SME) or in other roles
• The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction
• Multiple examples of prioritizing for the highest impact/value work amongst competing priorities or demands
• You are familiar with basic web technologies (ex: HTML, CSS, JSON, and JavaScript)
• You are familiar with navigating and working with multiple support systems, such as or similar to the following (ex: Salesforce, Twilio, ServiceNow, Zendesk, Freshdesk, Service Cloud, LiveAgent, Intercom etc)

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In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

As a Sales Development Representative, you will:

• Prospect, educate & qualify leads to create sales-ready opportunities
• Master the ability to evangelize the Podium story
• Align Podium solutions with prospect business objectives & needs
• Collaborate with sales reps to schedule prospect calls, meetings and demos
• Proactively keep abreast of our industry and the technology landscape to ensure you are a trusted resource to prospects and customers
• Make strategic outbound calls & emails daily
• Acquire key prospect data from the initial conversation, from the web and other sources, and ensure clean and accurate data is entered and maintained in CRM
• Achieve or exceed monthly quotas of qualified appointments/demos scheduled and deals closed

Requirements:

• Geographically located in LAHORE and MUST come into our office
• Speak English fluently
• 4-year degree preferred in Business or related field
• Two years B2B technical sales experience (or other qualified sales experience)
• Proven success in prospecting new markets and setting appointments with new business

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Responsibilities:

• Coordinate regular meetings with distribution partners' teams to communicate company strategy and priorities, review business KPIs, discuss opportunities and threats in the region, run trainings, and update sales teams.
• Assign sales, distribution, execution targets to distribution partners based on business targets and follow up on these targets regularly.
• Provide execution trainings, on-the-job trainings, and coaching to distribution partners and their teams.
• Conduct regular trade visits with distribution partners' field teams to coach sales teams and unlock distribution and execution opportunities.
• Analyze opportunities in the region, take proper action, and implement as needed.
• Ensure distribution partners fully understand and execute Red Bull's execution and merchandising standards.
• Implement systems to track and benchmark distribution partners against key initiatives and goals.
• Plan and execute incentive programs in line with company targets to keep sales representatives focused and motivated.
• Act as a credible beverage business consultant to distribution partners and customers and present category and Red Bull potential.

Requirements:

• Strong field sales experience and track record in the consumer goods industry (beverage preferred).
• 5+ years of experience in distributor and supplier roles.
• Successful track record in team management and leadership.
• Proficient with Excel and PowerPoint.
• Hands-on geographical knowledge of the local market.
• Travel 30-40%.

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