Key Responsibilities:

• Supervise daily cleaning and maintenance of hotel public areas.
• Ensure lobby, corridors, washrooms, lifts, restaurants, function areas and other public spaces meet hotel standards.
• Assign daily duties and monitor performance of Public Area Attendants.
• Conduct regular inspections to maintain cleanliness and presentation standards.
• Ensure correct and safe use of cleaning equipment, chemicals and supplies.
• Monitor stock levels of cleaning supplies and request replenishment when needed.
• Coordinate with Engineering and other departments on maintenance issues.
• Respond promptly to guest requests and cleanliness-related concerns.
• Train, coach and guide Public Area Attendants on cleaning procedures and service standards.
• Report safety hazards, damages or maintenance issues to relevant departments.
• Assist with deep cleaning and special projects when required.
• Ensure compliance with hotel, hygiene, safety and Accor housekeeping standards.

QUALIFICATIONS:

• Minimum 2–3 years of experience in Housekeeping, preferably in a hotel environment.
• Previous supervisory experience is preferred.
• Good knowledge of public area cleaning procedures and standards.
• Strong attention to detail and cleanliness.
• Good leadership and team coordination skills.
• Responsible, hardworking and service-oriented.
• Able to work independently and manage daily operational tasks.
• Good communication and interpersonal skills.
• Willing to work shifts, weekends and public holidays.
• Open to Malaysian candidates only; preferably local Sarawakian

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Key Responsibilities:

• Supervise daily HVAC maintenance and repair activities.
• Monitor and maintain air-conditioning systems, chillers, AHUs, FCUs, ventilation systems, and related equipment.
• Carry out preventive maintenance according to the hotel's maintenance schedule.
• Diagnose and troubleshoot HVAC faults and arrange timely repairs.
• Supervise technicians and ensure maintenance work is completed safely and efficiently.
• Conduct regular inspections of HVAC equipment and identify potential issues before breakdowns occur.
• Monitor equipment performance and energy consumption and highlight any abnormalities.
• Ensure proper maintenance records, service reports, and equipment logs are updated.
• Coordinate with contractors and service providers for specialised HVAC works when required.
• Ensure tools, equipment, and spare parts are properly maintained and available.
• Respond promptly to guest room and operational HVAC complaints.
• Ensure all maintenance activities comply with safety, environmental, and hotel standards.
• Support energy-saving and preventive maintenance initiatives.
• Assist the Chief Engineer / Engineering Manager with projects, inspections, and other engineering activities.
• Perform other duties as assigned by the Engineering Management.

Qualifications:

• Diploma or Certificate in Mechanical, Electrical, HVAC, or Engineering-related field.
• Minimum 3 years of relevant HVAC maintenance experience, preferably in a hotel or commercial building.
• Good knowledge of air-conditioning and ventilation systems.
• Experience in troubleshooting and preventive maintenance.
• Strong technical and problem-solving skills.
• Good supervisory and team management skills.
• Able to work independently and respond to emergencies when required.
• Good communication and coordination skills.
• Willing to work shifts, weekends, and public holidays.
• Open to Malaysian candidates only; preferably local Sarawakian.

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Key Responsibilities:

• Assist the Executive Chef / Executive Sous Chef in managing daily kitchen operations.
• Oversee the preparation and production of Asian cuisine according to established recipes and standards.
• Ensure food quality, presentation, taste, and consistency are maintained.
• Lead, supervise, and train kitchen team members within the assigned section.
• Monitor food preparation, portion control, and proper storage of ingredients.
• Ensure compliance with food safety, hygiene, and sanitation standards.
• Monitor kitchen equipment and ensure proper handling and maintenance.
• Assist with menu planning, recipe development, and new dish creation when required.
• Control food wastage and support effective food cost management.
• Coordinate with other kitchen sections and F&B teams to ensure smooth service.
• Ensure mise en place is completed before service.
• Maintain cleanliness and organisation of the kitchen and work areas.
• Assist in inventory checks and ensure sufficient ingredients are available for daily operations.
• Support the Executive Chef in maintaining hotel and Accor culinary standards.
• Perform other duties as assigned by the Executive Chef / Management.

Qualifications:

• Minimum 3–5 years of culinary experience, with experience in Asian cuisine.
• Previous experience as a Sous Chef or Chef de Partie in a hotel, resort, or reputable restaurant is preferred.
• Good knowledge of Asian cooking techniques, ingredients, and food preparation.
• Strong leadership and team management skills.
• Good understanding of food safety, hygiene, and HACCP standards.
• Able to work under pressure in a fast-paced kitchen environment.
• Good communication and organisational skills.
• Passionate about food quality and guest satisfaction.
• Willing to work shifts, weekends, and public holidays.

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Key Responsibilities:

• Manage hotel operations during assigned shifts
• Act as management representative on duty
• Engage with guests, particularly VIPs and repeat guests
• Handle guest feedback and complaints
• Monitor Front Office operations, including check-in and check-out
• Coordinate with various departments to resolve operational issues
• Maintain hotel facilities and guest areas to required standards
• Monitor occupancy and daily operational matters
• Conduct regular public area and guest facility checks
• Ensure proper handover and communication between shifts
• Respond to emergencies and escalate to management as needed
• Support the Front Office team in maintaining service standards
• Ensure compliance with hotel and Accor policies
• Prepare shift reports and record incidents
• Assist with team member training and coaching

Qualifications:

• Diploma or Degree in Hospitality Management or related field
• Minimum 3 years of Front Office or hotel operations experience
• Previous Duty Manager or supervisory experience preferred
• Good knowledge of hotel operations and guest services
• Strong communication, leadership, and problem-solving skills
• Ability to handle guest complaints and operational situations
• Independent decision-making during shifts
• Positive, responsible, and service-oriented attitude
• Good command of English; additional languages an advantage
• Willingness to work shifts, weekends, and public holidays

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The successful candidate will be responsible for developing and executing marketing and communications strategies to strengthen the hotel's brand positioning, increase awareness, drive revenue opportunities, and support the overall commercial objectives of the hotel.

Key responsibilities include:

• Managing all aspects of hotel communications, including digital marketing, social media, content creation, public relations, media relations, campaigns, promotions, brand communications, and internal communications
• Working closely with Sales, Revenue, Food & Beverage, Rooms Division, and other departments to ensure alignment with business priorities and Accor brand standards
• Developing engaging ideas, campaigns, and content to strengthen the hotel's positioning
• Understanding how marketing activities contribute to room, F&B, and overall hotel revenue
• Building effective relationships with media, agencies, suppliers, Accor teams, and internal stakeholders
• Focusing on measurable outcomes and continuous improvement

Requirements:

• Bachelor's Degree in Marketing, Communications, Public Relations, Business Administration, Hospitality Management, or a related field
• Minimum 3-5 years of relevant experience in Marketing, Communications, Public Relations, Digital Marketing, or a related field
• Experience in a hotel Marketing & Communications role is highly preferred
• Strong knowledge of digital marketing, social media marketing, content marketing, and online advertising

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The Income Auditor is responsible for reviewing and verifying the hotel's daily revenue transactions to ensure accuracy, completeness, and proper recording in accordance with hotel policies and procedures.

Key Responsibilities:

• Conduct daily audits of hotel revenue from rooms, F&B outlets, and other operating departments.
• Verify daily revenue reports against the hotel's Property Management System (PMS) and Point of Sale (POS) systems.
• Check and reconcile cash, credit card, bank, and other payment transactions.
• Review daily cashier summaries and ensure all transactions are properly recorded.
• Verify room charges, discounts, complimentary rooms, rebates, and adjustments.
• Review F&B revenue, voids, discounts, cancellations, and complimentary transactions.
• Investigate and follow up on any discrepancies or unusual transactions.
• Prepare daily revenue reports and other required financial reports.
• Ensure all revenue is accurately posted to the appropriate accounts and dates.
• Maintain proper documentation and filing of daily audit records.
• Assist with month-end closing and revenue reconciliation.
• Ensure compliance with hotel financial policies, internal controls, and Accor standards.
• Liaise with Front Office, F&B, and other departments to resolve revenue-related discrepancies.
• Support internal and external audits when required.
• Perform other duties as assigned by the Finance Management.

Qualifications:

• Diploma or Degree in Accounting, Finance, or a related field.
• Minimum 1-3 years of experience in hotel finance or accounting.
• Experience in income auditing or hotel revenue accounting is preferred.
• Good knowledge of hotel PMS and POS systems.
• Strong numerical and analytical skills with good attention to detail.
• Good understanding of accounting principles and internal controls.
• Proficient in Microsoft Excel.
• Able to work independently and meet daily deadlines.
• Good communication and problem-solving skills.

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As a F&B Supervisor, you will be responsible for supporting the daily operations of the assigned outlet, supervising the team and ensuring consistent food and beverage service standards and a positive guest experience.

Key Responsibilities:

• Supervise daily operations of the assigned F&B outlet
• Lead and guide team members to ensure smooth and efficient service
• Conduct daily briefings and communicate operational updates to the team
• Ensure proper preparation and set-up of the outlet before service
• Monitor food and beverage quality, presentation and service standards
• Attend to guest requests, feedback and complaints professionally
• Coordinate closely with the kitchen and other departments during operations
• Assist with staff scheduling and manpower deployment
• Train and coach team members on service standards, menu knowledge and hotel procedures
• Monitor stock levels, wastage and breakages within the outlet
• Ensure cleanliness, hygiene and safety standards are maintained at all times
• Assist the Outlet Manager in achieving outlet revenue and cost-control targets
• Ensure compliance with hotel and Accor standards, policies and procedures
• Perform other duties as assigned by the F&B Management

Qualifications:

• Minimum 2–3 years of experience in Food & Beverage operations
• Previous supervisory experience in a hotel or restaurant is preferred
• Good communication and interpersonal skills
• Strong customer service and team leadership skills
• Able to work in a fast-paced environment and handle operational challenges
• Positive, responsible and hands-on attitude
• Willing to work shifts, weekends and public holidays
• Open to Malaysian candidates only; preferably local Sarawakian

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As a Bartender, you will be responsible for preparing and serving beverages to our guests while ensuring excellent service, product quality, and a clean and well-organised bar area.

Key Responsibilities:

• Prepare and serve alcoholic and non-alcoholic beverages according to standard recipes.
• Provide friendly and professional service to guests.
• Ensure drinks are prepared consistently and presented according to hotel standards.
• Take beverage orders accurately and attend to guest requests.
• Maintain cleanliness and organisation of the bar and service areas.
• Ensure sufficient mise en place, garnishes, glassware, and bar supplies are available.
• Monitor beverage stock and assist with inventory and stock-taking.
• Follow proper procedures for opening and closing the bar.
• Handle cash and billing transactions accurately when required.
• Minimize wastage and breakage and ensure proper portion control.
• Comply with food safety, hygiene, and workplace safety standards.
• Maintain good knowledge of the beverage menu and assist guests with recommendations.
• Support the team during events, functions, and busy service periods.
• Ensure compliance with hotel and Accor standards, policies, and procedures.
• Perform other duties as assigned by the F&B Management.

Qualifications:

• Minimum 1-2 years of experience as a Bartender in a hotel, restaurant, or bar.
• Knowledge of cocktails, beverages, and basic bartending techniques.
• Good customer service and communication skills.
• Positive, friendly, and service-oriented attitude.
• Able to work in a fast-paced environment.
• Good team player with a willingness to learn.
• Able to work shifts, weekends, and public holidays.
• Open to Malaysian candidates only; preferably local Sarawakian.

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The successful candidate will have a strong background in housekeeping operations and leadership, with a proven track record of driving service excellence, productivity, and cost control.

Key Responsibilities:

• Provide operational leadership and oversee day-to-day housekeeping operations for guestrooms, suites, public areas, offices, and heart-of-house areas.
• Ensure all rooms are cleaned, inspected, and released on time according to occupancy requirements.
• Maintain hotel cleanliness standards aligned with Accor/Pullman brand expectations.
• Conduct regular inspections of rooms, corridors, public areas, and facilities.
• Coordinate with Front Office, Engineering, Security, and Food & Beverage departments for smooth operations.
• Drive service excellence, productivity, cost control, sustainability initiatives, and team development while delivering memorable guest experiences.
• Manage and respond to guest requests, complaints, and special requirements.
• Monitor guest feedback, online reviews, and cleanliness scores; implement action plans for improvement.
• Lead, coach, and motivate the housekeeping team to achieve departmental goals.
• Prepare manpower planning, rosters, duty schedules, and task allocation.
• Conduct performance appraisals, coaching, and disciplinary actions when necessary.
• Identify training needs and develop team capabilities.
• Promote employee engagement and a positive work culture.
• Prepare and manage departmental budget.
• Control payroll costs, overtime, cleaning supplies, linen usage, and operating expenses.
• Monitor productivity ratios such as minutes per room cleaned and staffing efficiency.
• Ensure proper stock control of chemicals, guest supplies, linen, and uniforms.
• Ensure compliance with hygiene, sanitation, workplace safety, and fire safety regulations.
• Maintain proper chemical handling procedures and MSDS compliance.
• Ensure pest control and preventive cleanliness programs are in place.
• Lead deep cleaning and preventive maintenance schedules.
• Drive environmental initiatives such as linen reuse programs, waste reduction, and responsible chemical usage.
• Support ESG/sustainability goals of the hotel.

Qualifications:

• Diploma/Degree in Hospitality Management or related field preferred.
• Minimum 5–8 years housekeeping experience in hotels, with at least 2–3 years in a leadership role.
• Experience in upscale or international brand hotels preferred.
• Strong knowledge of housekeeping operations, laundry systems, chemicals, and hotel PMS coordination.
• Good leadership, planning, and interpersonal skills.
• Strong attention to detail and quality standards.

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As an Outlet Manager, you will be responsible for ensuring exceptional guest experiences, supervising and training a team of service staff, and driving outlet revenue through effective upselling and promotions.

Key responsibilities include:

• Managing the day-to-day operations of the restaurant outlet
• Supervising, training, and motivating the service team
• Monitoring guest satisfaction and handling complaints
• Coordinating with other departments to ensure seamless service delivery
• Driving outlet revenue through upselling and promotions
• Monitoring inventory and operating supplies
• Ensuring compliance with food safety and brand standards
• Preparing duty rosters, performance evaluations, and training plans

Requirements:

• Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field
• 3-5 years of experience in Food & Beverage Service operations, preferably in a luxury or five-star hotel environment
• Minimum 1-2 years of supervisory experience in a restaurant or specialty outlet
• Strong leadership and team management abilities
• Excellent communication and guest relations skills
• Sound knowledge of restaurant operations and fine dining etiquette
• Strong problem-solving and decision-making capabilities
• Proficiency in POS systems, Microsoft Office, and restaurant management software

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Key Responsibilities:

• Manage daily restaurant operations to ensure seamless service
• Lead, supervise, and motivate the restaurant team to deliver exceptional guest service
• Maintain high standards of food quality, service, and presentation
• Handle guest feedback and resolve complaints professionally
• Monitor restaurant sales, revenue, and operating performance
• Control food, beverage, and operating costs effectively
• Plan manpower, schedule staff, and boost productivity
• Conduct daily briefings to keep team members informed about promotions and menu items
• Collaborate with the kitchen team for smooth coordination between service and food production
• Ensure compliance with food safety, hygiene, and cleanliness standards
• Monitor stock levels to minimize wastage and breakage
• Promote restaurant offerings to drive outlet revenue
• Train and develop team members to enhance service standards and product knowledge
• Comply with hotel and Accor standards, policies, and procedures
• Perform other duties as assigned by the F&B Management

Qualifications:

• 3-5 years of experience in restaurant operations, preferably in a hotel environment
• Previous experience managing a Chinese restaurant is preferred
• Good knowledge of Chinese cuisine, menu items, and restaurant service
• Strong leadership and team management skills
• Excellent communication and guest service skills
• Understanding of restaurant cost control and revenue management
• Ability to work shifts, weekends, and public holidays
• Positive, hands-on, and service-oriented attitude

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The Guest Experience Manager is responsible for ensuring guests receive a warm, personalised and memorable experience throughout their stay. The role focuses on guest engagement, service recovery, feedback management and maintaining high guest satisfaction standards.

Key Responsibilities:

• Oversee and enhance the overall guest experience throughout the hotel.
• Welcome and engage with guests, especially VIPs, repeat guests and special occasions.
• Proactively identify guest needs and ensure appropriate follow-up during their stay.
• Handle guest feedback, complaints and service recovery professionally and promptly.
• Monitor guest satisfaction scores and online guest reviews, including TrustYou feedback.
• Coordinate with Front Office, Housekeeping, F&B and other departments to resolve guest concerns.
• Ensure guest preferences and special requests are properly communicated and followed up.
• Conduct regular guest interaction and gather feedback to identify areas for improvement.
• Maintain accurate records of guest feedback, complaints and recovery actions.
• Support the Front Office team in delivering consistent service standards.
• Coach and guide team members on guest engagement and service recovery.
• Assist in creating guest engagement initiatives and personalised experiences.
• Ensure compliance with hotel and Accor guest experience standards, policies and procedures.
• Prepare and share guest experience reports and highlight recurring issues to management.
• Perform other duties as assigned by the Rooms Division / Management.

Qualifications:

• Diploma or Degree in Hospitality Management or a related field.
• Minimum 3 years of experience in Front Office, Guest Relations or Guest Experience in a hotel environment.
• Strong guest service and communication skills.
• Confident in handling guest complaints and service recovery.
• Good understanding of hotel operations and guest journey.
• Strong interpersonal and problem-solving skills.
• Positive, friendly and approachable personality.
• Able to work independently and coordinate effectively with different departments.
• Good command of English; additional languages are an advantage.
• Willing to work shifts, weekends and public holidays.

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