Responsibilities:

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Qualifications:

• 1 year of call center or customer service/office experience
• Strong verbal and written communication skills
• Basic computer skills and the ability to learn new systems
• Excellent attention to detail and accurate documentation skills
• Ability to multitask and process information efficiently
• A calm, professional approach when handling challenging calls
• A patient-focused attitude and a commitment to quality customer service

Additional Information: Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

XML job scraping automation by YubHub