You contribute to sound operational management and resilience by exercising due diligence, maintaining accurate client information, adhering to applicable risk and regulatory requirements - proactively identifying and escalating risks in accordance with established processes.

You partner and support the Relationship Manager in the completion of effective client discovery, annual credit reviews, and Client Relationship Plans, strengthening portfolio quality.

Responsibilities

• Responsible for retention, growth, and oversight of a team-managed portfolio of small business clients through disciplined execution of practice management routines.
• Proactively contact and engage business clients in the branch or business center by providing everyday financial solutions during the account opening process, for credit-worthy clients.
• Collaborate with Relationship Manager to monitor portfolio quality, including excesses, delinquencies, expired credits, and out-of-orders, ensuring adherence to established risk management benchmarks.
• Ask questions to uncover additional financial needs that you can help clients with, now or in the future, either by fulfilling or referring them to an RBC partner.
• Educate and sign up clients for digital/self-serve options like ATMs and online banking applications and proactively advise on Merchant and Cash Management solutions.
• Manage risks and exercise due diligence by adhering to compliance routines, processes, and controls to protect client and shareholder interests.

Requirements

• Diploma or University degree in Business, Finance, Banking, or equivalent qualifications.
• Demonstrated passion for putting clients first, as well as success in a client-facing, target-driven environment.
• Minimum 2 years of banking experience, preferably business banking or in-branch with personal lending.
• Caring, curious, energetic with a desire to help clients and make a difference within their communities.
• Drive and self-motivation, as well as excellent communication skills, time management, and emotional intelligence.
• Digital literacy across a broad range of devices.
• Analytical assessment capabilities.
• Proficient computer skills using standard software – Microsoft Office Suite.

Nice-to-Have

• Successful completion of Moody’s Analytics Small Business Lending.
• Credit skills and knowledge, including an understanding of risk assessments, financial analyses, credit structuring/solutions.
• Track record in building rapport and maintaining client relationships within the financial, service, hospitality, or retail industry.

What's in it for you?

• A comprehensive Total Rewards Program.
• A world-class training program in financial services.
• Excellent career development and access to a variety of job opportunities across business and geographies.
• Leaders who support your development through coaching and managing opportunities.
• Work in a dynamic, collaborative, progressive, and high-performing team.

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