As a Senior Applied AI/ML Scientist on the Compass team, you will be the science and technical lead for this product , driving agent quality through data, evaluation, and modeling, while shipping product features end-to-end with high velocity.

Responsibilities:

• Own the science and technical direction for Compass's agentic products , the retailer assistant and future products.
• Ship retailer-assistant features end-to-end across the FLARE Python app, data plumbing, tool wrappers, and frontend surfaces.
• Translate product bets into tactical plans, sequencing and de-risking them.
• Define evaluation and experiment-driven development processes.
• Make pragmatic engineering choices, balancing simplicity and evolution.
• Partner with engineers on architecture and serve as the science/technical interface to adjacent teams.

Requirements:

• 5+ years of industry experience building and shipping production ML/AI systems with measurable business impact.
• Hands-on experience with agentic / LLM-powered features in a core production product.
• Strong applied ML / data science foundation.
• Track record of shipping fast across multiple stacks with quality.
• AI-native in practice, using AI coding tools and agent workflows.

Nice to Have:

• E-commerce, marketplace, or two-sided platform context.
• Experience evolving a read-only assistant into one that takes actions safely.
• Hands-on experience with the OpenAI Agents SDK or similar agentic frameworks.
• Familiarity with preload-over-RAG context strategies or hybrid approaches.
• Prior 0→1 / early-stage product experience.

Benefits:

• Competitive pay: $180,000 to $247,500 per year.
• Equity and comprehensive benefits.
• Opportunity to work on cutting-edge AI projects.
• Collaborative and supportive team environment.

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Our mission in the Brand pillar is to make it easy for Brands to create high-quality product listings on Faire, keep them up to date, and get them in front of retailers. As a Product Engineer on the Brand pillar, you will be responsible for planning and building features end-to-end, working alongside product, design, and data to achieve our mission.

Responsibilities:

• Collaborate closely with product managers, designers, and marketing to contribute significantly to the success of the business or the engineering platform
• Identify and capitalize on new opportunities, overseeing complex multi-phase projects across multiple teams and platforms from concept to implementation
• Build features across multiple stacks, potentially including Backend, Frontend, and Mobile
• Optimize web applications for peak performance and scalability, ensuring the delivery of high-quality, fast, and scalable code
• Mentor fellow engineers on both technical and product judgement

Qualifications:

• 2+ years of experience
• Proficient in at least one of Java, Kotlin, or JavaScript
• Comfortable in agentic coding tools
• Familiar with HTML, CSS, Typescript, and frameworks/libraries like React, Next.js, etc.
• Experience driving product improvements end to end, including deciding what problems are worth solving and how to solve them
• A bachelor's degree in Computer Science/Software Engineering or equivalent industry experience

Benefits:

• Competitive pay, equity, and comprehensive benefits designed to support your life inside and outside of work
• Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly
• Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day
• Best in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours
• Belonging: We're intentional about building an environment where every Faire employee has equal access to opportunities, growth, and success

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As a Customer Experience Associate at Faire, you will play a crucial role in empowering entrepreneurs to realize their dreams. In this dynamic position, you will engage directly with our brand and retailer partners, managing a range of experiences to significantly contribute to their business success.

Responsibilities

• Provide high-quality, real-time support to customers via phone/email/chat, addressing their questions and concerns promptly and effectively.
• Use CRM tools (e.g., Zendesk, Kustomer, Salesforce) to manage customer interactions, ensuring all communications are logged and tracked accurately.
• Work collaboratively with the team to meet and exceed key performance metrics such as response times, customer satisfaction, and issue resolution.
• Participate in regular training and development sessions to continuously improve your skills and stay updated on Faire's products and policies.
• Contribute to a team environment that encourages continuous learning, knowledge sharing, and peer support.

Qualifications

• Experience in customer service, preferably in a phone-based support role.
• Excellent verbal communication skills, with the ability to handle complex interactions professionally and empathetically.
• Proficiency in using CRM and other customer support tools.
• Strong problem-solving skills, with the ability to think quickly and provide effective solutions to customer issues.
• A team player who is adaptable and agile, capable of working in a dynamic, remote environment.
• Alignment with Faire's core values and a genuine passion for supporting and serving our community.

Role Specifications

• This is a hybrid role with three days/week in office and two days remote.
• Home Office: Must be in a quiet, enclosed room with a door - preventing any background noise from disrupting the customer experience when on phones.
• Wifi Speed: Confirmed Wifi Speed of 10Mpbs - Ethernet connection preferred to increase network reliability.
• Technical Proficiency: Must possess the technical skills and familiarity with customer support tools necessary to work efficiently in a remote environment, including adherence to Faire’s data privacy and security protocols.
• Self-Management and Flexibility: Strong self-management skills are essential for maintaining productivity in a remote setting. The role also requires flexibility to occasionally adjust hours for collaboration across different time zones.

Benefits

• Competitive pay
• Comprehensive benefits
• Equity

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