Main duties of the job

• Operational leadership:
• Lead the day-to-day operation of both sites
• Provide clear direction to the Deputy Practice Manager, Operations Manager, and administrative teams
• Oversee premises, IT systems, digital developments, and service improvement projects
• Implement agreed partnership decisions and ensure actions are followed through

• People:
• Lead workforce planning, recruitment, induction, appraisal, performance, and absence management
• Ensure HR policies are implemented consistently, and support staff wellbeing and team culture

• Finance and contracts:
• Support the partners in managing budgets, payroll, claims, contracts, expenditure, and practice income
• Provide accurate management information, advice, and recommendations to the partners
• Monitor QOF, enhanced-service, and PCN activity and income in partnership with clinical and administrative leads

• Governance and compliance:
• Lead readiness for CQC inspection and maintain effective governance systems
• Ensure policies, audits, risk registers, complaints processes, significant event reviews, and training records are up to date
• Oversee compliance with information governance, health and safety, premises, and business continuity requirements

• External relationships:
• Represent the practice at PCN, locality, ICB, and other external meetings
• Help the practice respond to changes in NHS primary care

Person Specification

• Qualifications:
• Significant management or leadership experience in general practice, primary care, healthcare, or another complex regulated organisation
• Experience of leading teams, including recruitment, induction, appraisal, performance management, and HR processes
• Strong operational, organisational, and problem-solving skills, with a track record of delivering service improvement
• Ability to understand budgets, financial information, and performance data
• Excellent written and verbal communication skills, including giving well-reasoned advice to senior colleagues
• Sound judgement, discretion, and the ability to handle confidential information
• Ability to work both strategically and hands-on
• Confidence using Microsoft Office and digital systems

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Main duties of the job

• Assist in and perform routine tasks related to patient care as directed by senior nursing staff and GPs
• Cytology
• Removal of Sutures
• ECGs
• Venepuncture
• Hypertension Management
• Chronic Disease Management/Reviews
• Providing travel health advice and travel vaccinations in line with training, competency, and appropriate PGDs or PSDs
• Providing wound care, dressings, and suture or clip removal
• Administering B12 injections and other injections under appropriate PGDs or PSDs
• Administering hormonal or oncology-related injections where directed by secondary care and where appropriate training, governance, and authorisation are in place
• Routine immunisations/Childhood immunisations
• Assisting GPs with minor surgery and coil fittings as required
• Requesting pathology tests, for example, urine culture, swabs
• Interest in Diabetes or Coronary Heart Disease and Contraception
• Following agreed clinical protocols with referral to senior nurses or GPs as appropriate
• Ordering of vaccinations to maintain stock levels
• A duty to advise senior nurses of potential problems or errors within a range of assigned tasks
• On occasion, there may be a requirement to undertake home visits
• Any other delegated duties appropriate to the post

About us

• We are a large practice in Kings Langley with a branch surgery in the village of Bovingdon
• We serve a practice population of 15,500 patients in & around our 2 sites
• We have 6 GP partners, 4 salaried GPs, a nursing team & additional health professionals in a variety of roles inc. Clinical Pharmacists, First Contact Physicians (musculoskeletal practitioners), Health & Wellbeing coach, Mental health Nurse, also work alongside us in our practices
• We have a large administrative team that are based at Kings Langley
• You will work within our existing reception team - everyone is very friendly and supportive
• Your main role will be at either Kings Langley, our Bovingdon branch surgery, or potentially a mix of both so your own transport is essential

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