We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

As a Customer Assistant, you will:

• Deliver five-star service at pace, and embrace the transformation we're driving.
• Confidently recommend and sell our newest food products to our customers.
• Thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest.
• Utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience.
• Contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Be flexible and poised to work across various areas of the store, adapting to the changing demands of the retail environment.

Work Pattern:

• Sunday 14:00-18:00
• Monday 14:00-18:00
• Tuesday 14:00-18:00
• Saturday 14:00-18:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

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We're looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products.

Your responsibilities will include:

• Providing excellent customer service
• Maintaining high standards of visual merchandising and store appearance
• Utilising digital tools, such as the Sparks App and in-store devices, to enhance the customer experience
• Working flexibly to meet the needs of the business
• Contributing to a positive store environment

This is a part-time role with varying shifts, including Sundays, Thursdays, Fridays, and Saturdays.

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Job Data by YubHub.

This isn’t a back-office leadership role. You’ll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We’re looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What we’re looking for

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behaviours

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era.

Benefits

M&S offers an active Inclusion, Diversity and Equal Opportunities Policy, which starts with their recruitment and selection process and they are happy to talk smart/flexible working.

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