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Why Now?</strong></p>\n<ul>\n<li>Drive the AI Revolution: Step into an elite presales environment where you will directly architect the deployment of modern Agentic AI workflows and Large Language Models (LLMs) for top global enterprises.</li>\n<li>Strategic Scope: Evolve your career by expanding your enterprise influence by presenting technical value narratives directly to economic buyers and C-level stakeholders.</li>\n<li>Innovative Culture: Work within an ecosystem designed to optimize human potential through advanced digital tools, where continuous learning, curiosity, and experimentation are hardwired into our daily performance.</li>\n</ul>\n<p><strong>What You&#39;ll Be Doing</strong></p>\n<ul>\n<li>Architect Agentic AI &amp; Integration Workflows: Design, build, and operationalize advanced, agentic AI-driven customer workflows leveraging Large Language Models (LLMs), deep prompt engineering, and modern automation frameworks.</li>\n<li>Lead Technical Architecture Discovery: Conduct rigorous, deep-dive technical discovery and AI readiness assessments. Translate complex system requirements into scalable pilots and proofs-of-concept (POCs) and enterprise-grade pilots that demonstrate clear business value.</li>\n<li>Build Scalable Accelerators: Proactively develop production-ready, reusable technical accelerators, middleware templates, and open-source-aligned API components that allow regional teams and Systems Integrators (SIs) to deploy Zendesk solutions at scale.</li>\n<li>Own the Technical Sales Lifecycle: Serve as the absolute technical authority from qualification through execution. Architect secure, scalable topologies leveraging Zendesk APIs, webhook frameworks, and leading cloud platforms (AWS, Azure, GCP).</li>\n<li>Bridge Product &amp; Field Strategy: Partner directly with Product Management and Engineering to provide real-world, technical feedback from the field, identifying product gaps and shaping the future roadmap of Zendesk&#39;s core AI and platform ecosystem.</li>\n</ul>\n<p><strong>What You Bring to the Role (Basic Qualifications)</strong></p>\n<ul>\n<li>Education: Bachelor’s degree in a related highly quantitative technical discipline is required.</li>\n<li>Experience: 6+ years of hands-on experience in technical presales, solution engineering, or a system architect/developer role within enterprise SaaS or complex software environments.</li>\n<li>Technical Fluency: Deep expertise with modern web and scripting technologies (e.g., Python, Node.js, JavaScript), REST/SOAP APIs, middleware frameworks, and cloud ecosystem architectures.</li>\n<li>AI/ML Expertise: Strong foundational knowledge of AI technologies, including Large Language Models (LLMs), prompt engineering, retrieval-augmented generation (RAG), and autonomous agent deployment.</li>\n<li>Domain Knowledge: Solid understanding of enterprise infrastructure, contact center tech stacks (CCaaS, telephony, workforce management), or modern IT Service Management (ITSM) systems.</li>\n<li>Travel Commitment: Ability and willingness to travel between 30% and 50% annually to lead critical, high-touch on-site customer architecture sessions and strategic regional briefings.</li>\n</ul>\n<p><strong>Preferred Qualifications</strong></p>\n<ul>\n<li>A Master’s degree or professional technical cloud/AI certifications.</li>\n<li>Active engagement in the technical or developer community (e.g., open-source contributions, technical blogging, or community mentorship).</li>\n<li>Proven track record of designing reusable implementation guides, integration playbooks, or localization toolkits for global delivery partners and systems integrators.</li>\n<li>Experience flattening complex technical narratives into high-impact presentations tailored for executive, economic buyers and C-level stakeholders.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/India---Karnataka---Fully-Flexible/Senior-Solutions-Consultant--Pre-Sales-_R34808","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Zendesk","sameAs":"https://www.zendesk.com","logo":"https://logos.yubhub.co/zendesk.com.png"},"x-apply-url":"https://zendesk.wd1.myworkdayjobs.com/en-US/zendesk/job/India---Karnataka---Fully-Flexible/Senior-Solutions-Consultant--Pre-Sales-_R34808","x-work-arrangement":"hybrid","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Python","Node.js","JavaScript","REST/SOAP APIs","middleware frameworks","cloud ecosystem architectures","Large Language Models (LLMs)","prompt engineering","retrieval-augmented generation (RAG)","autonomous agent deployment"],"x-skills-preferred":["Master’s degree or professional technical cloud/AI certifications","open-source contributions","technical blogging","community mentorship"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-08-19T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Karnataka - Fully Flexible"}},"employmentType":"FULL_TIME","occupationalCategory":"Engineering","industry":"Technology","skills":"Python, Node.js, JavaScript, REST/SOAP APIs, middleware frameworks, cloud ecosystem architectures, Large Language Models (LLMs), prompt engineering, retrieval-augmented generation (RAG), autonomous agent deployment, Master’s degree or professional technical cloud/AI certifications, open-source contributions, technical blogging, community mentorship"}]}