The IT Site Lead will be located at Joint Base Andrews, supplementing the 744th Communications Squadron delivering critical support services to its mission partners, programs and initiatives.

Primary Responsibilities:

• Serves as the primary Site Lead and point of contact/liaison for the 744CS Commander (CC)/Director of Operations (DO) with oversight of direct customer-facing work centers
• Manages a $5M+ budget to deliver world-class information technology services to over seven thousand military, civilian, and contractor customers at Joint Base Andrews (JBA)
• Directs a project management team in handling a $6M portfolio, ensuring consistent updates and on-time / in-scope delivery to key stakeholders
• Guides a mid-sized (50+ member) team consisting of experienced professionals comprised of both Leidos and partner employees with administrative authority over personnel
• Reports to and collaborates with the Chief of Operations to ensure all metrics are exceeded / met
• Oversees mission execution in both current operations and future plans (project management)
• Directs the Site Operations Manager and Site Projects Manager to ensure all work is prioritized, coordinated, documented and deconflicted to meet program requirements and key performance indicators
• Attends and provides input for the Daily Operational Operations Update and the Weekly 844th CG Operations and Intelligence Update
• Develops weekly briefs to highlight mission accomplishments and shortfalls to the 744th Communications Squadron’s leadership
• Leads, directs and reviews the work of team who exercise latitude and independence in their assignments
• Proactively reviews processes for gaps and inefficiencies, making recommendations to stakeholders to ensure exceptional service fulfillment
• Develops and oversees plans to execute annual and compliance initiatives such as annual technical refresh of approximately 2,300 workstations
• Contractor approval authority for change management activities, deconflicting and assessing impacts with peer site leads / bases
• Oversees IT continuity of operations for AFDW, 320 AEW, and 316 Wing
• Manages the lifecycle management plan for base area network
• Guides mission and network resiliency, ensuring multiple connection paths and layered systems to protect data center, customer building, and external connectivity uptime
• Coordinates with the Cyber Support Center to manage incident response, ensuring swift resolution and/or mitigation to problems while simultaneously providing updates to key stakeholders
• Ensures daily internal synchronization meetings across Field Service teams to ensure technicians and team leads understand daily ticket priorities and workloads

Basic Qualifications:

• Requires a BA/BS and 8+ years or prior relevant experience or Masters with 6+ years of prior relevant experience
• 10+ years demonstrated information technology operations support experience
• 5+ years of experience supervising or leading teams or projects
• Must have a current DoW Secret clearance
• Familiar with IT support in a DOW environment
• Demonstrated ability to analyze data and make strategic business decisions
• Demonstrated ability to interact with/brief key organizational decision-makers (i.e. VIPs)
• Must have experience managing direct reports
• 8140 compliant education, training, or certification within 90 days of start of the position
• Able to work primarily on-site at JBA

Preferred Qualifications:

• Familiar with Remedy and/or ServiceNow
• Has a current DoW Top Secret clearance
• Cisco Certified Network Associate (CCNA) or equivalent network certification
• ITIL 4 foundation or equivalent certification
• Project Management Professional (PMP) or equivalent certification

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