As the Leader Petit-Déjeuner, you will contribute to providing a warm, gourmet, and well-organised experience for our clients every morning.

Your responsibilities include:

• Welcoming and accompanying clients with a smile, attention, and good humour
• Actively participating in the service, clearing tables, setting up the buffet, and washing dishes
• Ensuring the buffet is always clean, generous, and well-stocked
• Supervising and replenishing the gourmet shop
• Guaranteeing respect for hygiene and food safety rules
• Organising and coordinating the team's activity to ensure a smooth and pleasant service
• Being a liaison with other services and contributing to a positive dynamic between teams

We are looking for someone with a positive attitude, dynamic, organised, and focused on teamwork.

Requirements:

• Previous experience in a similar role is an asset
• Ability to work in a dynamic and challenging environment
• Teamwork skills
• Good command of English

Benefits:

• 35-hour contract
• 50% reimbursement of daily transport costs
• Monthly objective bonus
• Profit-sharing
• 13th month salary
• Health insurance / Provident fund

Job Data by YubHub.

As a Reception Manager, you will be responsible for leading, coordinating, and controlling the activities of the reception team to ensure optimal service quality.

Key responsibilities:

• Manage reservations and scheduling
• Handle customer check-in, billing, and payment
• Ensure high-quality customer service and satisfaction
• Develop additional sales, such as food and beverages
• Respond to customer inquiries and resolve issues
• Collaborate with the Reception Team Leader
• Animate and manage the reception team

Reservation responsibilities:

• Respond to reservation requests via email or phone
• Propose customized stays to customers
• Use computer software, including Windows, Office, Opera Cloud, and Resaweb
• Optimize reservation planning according to our pricing strategy
• Follow up on options and relaunch customers and partners as needed
• Manage group reservations and rooming lists
• Perform administrative tasks, such as managing deposits and updating databases

Requirements:

• Excellent communication and organizational skills
• Strong leadership and teamwork abilities
• Fluency in English; knowledge of a second language is an asset
• Previous experience in reception management

Benefits:

• Full-time contract with 39 hours per week
• Heartist card
• Health insurance
• 13th month bonus after one year of seniority

Job Data by YubHub.

Joining our teams means adhering to our values: customer passion, sustainable performance, conquest spirit, innovation, trust, and respect.

Mission: The Accommodation Manager is responsible for ensuring the smooth running of the customer's stay at the hotel. They manage and motivate the reception teams and the subcontracting company for the floors to provide a quality service to the customer. They are responsible for achieving quantitative and qualitative objectives and develop the hotel's accommodation turnover through sales and revenue management actions.

Main Responsibilities:

Job Techniques and Customer Relations:

• Establish a strong relationship with the customer from arrival to departure to personalise their stay and build loyalty;
• Organise and ensure the quality of services offered to customers by reception and floor services;
• Handle complaints and provide rapid solutions;
• Represent the hotel and brand image;
• Ensure the correct application of the hotel's pricing policy;
• Monitor database updates and ensure Revenue Management instructions are followed;
• Ensure internal audit procedures are respected;
• Embody the Heartist spirit in interactions with customers.

Management:

• Monitor billing and collection procedures;
• Explain departmental results to the team;
• Prepare activity forecasts for management;
• Develop team motivation and adhesion by creating a good work climate;
• Elaborate work schedules and ensure annual evaluation interviews and objective setting;
• Elaborate training plans and monitor their implementation;
• Foster employee development and accompany them in their professional evolution;
• Conduct interviews and select, train, evaluate, and advise service staff.

Commercial / Sales:

• Manage the hotel's revenue in conjunction with the General Manager and Deputy Director;
• Participate in the hotel's pricing policy and propose evaluations;
• Train the team on sales arguments and monitor their understanding and application;
• Set occupancy and average price targets for the team;
• Ensure the brand's loyalty programme is promoted to customers;
• Foster synergy between hotels through inter-hotel referrals.

Hygiene / Safety / Environment:

• Ensure the cleanliness of the workplace;
• Apply and monitor hotel safety rules;
• Respect and monitor environmental commitments;
• Ensure asset and personnel safety within the department.

Qualifications:

• Mastery of English and a second language;
• Team management experience;
• Ability to work effectively in a team and take initiative;
• Mastery of ResaWeb and Opera Cloud tools;
• Computer skills (Office Pack);
• Customer service and attention to detail;
• Organisation and anticipation skills;
• Good management and ethics.

Additional Information:

• Full-time CDI contract, 39 hours per week;
• Heartist card;
• Health insurance;
• 13th month after one year of seniority.

Job Data by YubHub.

As a rotating Front Desk Receptionist, you will take care of our clients from their arrival to their departure, ensuring they have a memorable experience.

Technique and Customer Relation:

• Provide a warm, efficient, and quality welcome to clients;
• Perform computer and administrative procedures related to check-in/check-out on the hotel's system;
• Verify client guarantees and reservations;
• Ensure follow-up of client stays by communicating important information to colleagues and superiors;
• Answer phone calls and take reservations;
• Manage personal cash register;
• Respond to client requests and ensure their satisfaction;
• Inform clients about tourist information;
• Realize projects assigned by hierarchy;
• Apply procedures and policies defined by the brand and hotel regarding client control and security;
• Ensure special client requests are transmitted to concerned services;
• Embody the Heartist spirit in interactions with clients;
• Provide bar and snack service when the restaurant is closed;
• May be required to serve breakfast.

Commercial/Sales:

• Know the services offered by the hotel, inform clients upon request, and encourage them to use these services;
• Propose reservations to clients.

Cross-Management:

• Work closely with hotel services.

Hygiene/Safety/Environment:

• Maintain a clean workspace and ensure proper functioning of equipment;
• Know and apply evacuation procedures in case of fire;
• Know and apply sustainable development policy "Clef verte";
• Apply safety rules when welcoming clients, especially those with disabilities.

Qualifications: You are motivated, enjoy customer contact, and want to join a team that values excellence, trust, teamwork, quality, respect, listening, and customer satisfaction. Your strengths include:

• Mastery of English and a second language;
• Sense of service and welcome;
• Passion for the client;
• Computer skills (OPERA Cloud, ResaWeb, Fastcom...);
• Excellent communication and interpersonal skills;
• Ability to work effectively in a team and sense of initiative;
• Attention to detail;
• Organisation and rigour;
• Flexibility and versatility.

Additional Information:

• Full-time CDI contract, 39 hours per week;
• Heartist card after one year of seniority;
• Health insurance;
• 13th month salary after one year of seniority.

Job Data by YubHub.

Joining our teams means adhering to our values: customer passion, sustainable performance, conquest spirit, innovation, trust, and respect.

Mission/ Main Responsibilities:

• Provide a warm, efficient, and quality welcome to guests
• Perform computer and administrative procedures related to check-in/check-out on the Opera Cloud system
• Verify client guarantees and reservations
• Ensure follow-up of client stays by communicating important information to colleagues and superiors and verifying guarantees
• Respond to phone calls and take reservations occasionally
• Respond to client requests and ensure their follow-up to guarantee satisfaction
• Inform clients about tourist information
• Realize various projects assigned by hierarchy
• Apply procedures and policies defined by the brand and hotel
• Embody the Heartist spirit in interactions with clients

Commercial / Sales:

• Know the services offered by the hotel, inform clients upon request, and encourage them to use them

Management:

• Manage, verify, and control a personal cash register
• Ensure data security
• Be responsible for the establishment at night
• Close and report daily
• Control turnover and takings and report any discrepancies or errors

Cross-functional Management:

• Work closely with hotel services
• Prepare information for different services to optimize each service opening

Hygiene / Safety / Environment:

• Ensure the cleanliness of the workspace and proper functioning of equipment
• Know and apply evacuation procedures in case of fire
• Know and apply the 'Clef Verte' program policy
• Apply safety rules when welcoming clients, especially those with disabilities

Qualifications:

• Mastery of English and another language according to hotel needs
• Customer service and welcome spirit
• Passion for the client
• Excellent interpersonal and communication skills (internal and client-facing)
• Organisation and rigor
• Flexibility and versatility

Additional Information:

• Permanent contract with 39 hours per week
• Mutual insurance
• 13th month after one year of seniority

Job Data by YubHub.