Major Responsibilities:

• Educational Service Coordination:
• Facilitate adult education classes, including arrangement of class schedules, enrollment and registration.
• Administer pre and post assessments and enter results into database analysis by program leadership.
• Pair youth participants with volunteers and interns who will provide individual youth tutoring and mentoring services.
• Provide support to tutors and mentors, as needed.

• Teaching & Facilitation:
• Facilitate established educational classes and learning activities for multilingual groups of IRC clients, utilizing approved curriculum and program materials with support from interpreters.
• Incorporate computer-based learning into the education process.
• If insufficient volunteers or interns are recruited, provide direct tutoring and/or mentoring to youth participants.

• Interdepartmental Collaboration:
• Collaborate with Caseworkers to maintain and distribute language specific and culturally appropriate recruitment materials and community resources to all IRC Iowa clients.
• Connect clients to internal and external services through referral systems.

• Reporting and Compliance:
• Track and record attendance, referrals, progress, and other such data points using Microsoft products, digital platforms, and electronic filing systems.
• Participate in all program meetings, staff development activities, and actively engage as a team member.
• Adhere to all policies, procedures, program standards, and grant requirements.
• Other related duties as assigned.

Job Requirements:

• High school diploma or equivalent required; coursework or training in Education or a related field preferred.
• TESOL certification and/or experience in TESOL instruction in a classroom setting for an adult education program, preferred.
• Minimum one year of relevant experience working with refugees, immigrants, or other diverse populations required.
• Fluency in written and spoken English. Bilingual in client language (Swahili, Arabic, Dari, Pashto, Spanish, French, etc), preferred.
• Cross-cultural understanding and strong communication skills, both written and verbal.
• Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook). Experience in web-based data entry systems and databases strongly preferred.
• Able to work through a variety of mediums in presenting and teaching effectively.
• Demonstrated ability to work as a team member in a multi-cultural environment.
• Valid driver's license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area for remote, home or field-based teaching.

Working Environment:

• Combination of working in a standard office environment and working in the community including meetings with community partners.
• Occasional weekend and/or evening work required.
• May also be needed to provide transportation for clients in personal vehicle or in agency vehicle.

Compensation:

• $21 - $22.80/hr

Benefits:

• 10 paid sick leave
• 10 U.S. holidays
• 20-25 generous paid time off based on role and tenure
• Medical insurance starting at $163/month
• Dental starting at $6.50/month
• Vision starting at $5/month
• Flexible spending accounts (healthcare, dependent care, and commuter)
• A 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting)
• Disability and life insurance
• An Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families

Job Data by YubHub.

The ICM caseworker will be expected to provide strengths-based, client-centered case management to single-headed refugee households; survivors of domestic violence and gender-based violence; older refugees; youth and young adults without parents or permanent guardians; refugees experiencing mental health or psychological difficulties; refugees with physical disabilities or medical conditions; unanticipated refugee arrivals and secondary migrants; and refugees who identify as lesbian, gay, bisexual, transgender or queer (LGBTQ).

Major Responsibilities:

• Determine client eligibility for ICM programming and conduct intake assessments, review program expectations, outcomes, and confidentiality with each potential client.
• Develop individualized, SMART Self-sufficiency plans for each client enrolled in the ICM program.
• Evaluate client progress every six months during active program enrollment to determine the client’s progress towards goals and work with the client to identify new needs and actions needed.
• Assist clients in navigating healthcare and social service systems, which may include helping clients apply for benefits and attend and schedule appointments.
• Conduct community outreach and maintain a strong network of service providers that meet client needs.
• Provide clients with extended orientation on a variety of topics such as women’s health, navigating transportation systems, and navigating physical healthcare systems at the local level.
• Respond to client crises, with guidance from supervisor as needed.
• Assist clients with requesting financial assistance when applicable and track the received financial assistance within case files.
• Maintain up-to-date documentation in client’s case file to ensure services are properly documented throughout the client’s service period; document all services provided in IRC’s database, Efforts to Outcomes (ETO).
• Attend relevant trainings and meetings at the local and national level.
• May train and lead the activities of volunteers and interns.
• Other duties as assigned.

Job Requirements:

• Bachelor’s degree in social work, public health, or related field of study preferred.
• Minimum of 1-2 years of case management experience with similar populations and/or client needs required.
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English required, both spoken and written; proficiency in language(s) spoken by client group preferred, including Dari/Pashto.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.

Working Environment:

• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.

Compensation:

• $23 - $25.90/hr

Benefits:

• 10 paid sick leave
• 10 U.S. holidays
• 20-25 generous paid time off based on role and tenure
• Medical insurance starting at $163/month
• Dental starting at $6.50/month
• Vision starting at $5/month
• Flexible spending accounts (healthcare, dependent care, and commuter)
• A 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting)
• Disability and life insurance
• An Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families

Job Data by YubHub.

Responsibilities:

• Support day-to-day Safety and Security (S&S)-related needs.
• Support the management of IT and communications infrastructure management, including properly tracking and communicating hardware and software-related matters.
• Work with the HQ and Cluster level operational and/or IT staff to address internet or telecommunications service disruptions, collaborating closely with local internet and telecommunications service providers.
• Order supplies, equipment, etc. in accordance with supply chain and financial compliance guidelines and coordinate servicing and repairs as needed.
• Support office inventory including contribution-in-kind (CIK), day-to-day storage, tracking, and reporting of inventory and asset movement.
• Coordinate vendor billing/invoices in partnership with the Finance team.
• Support Executive Director on office equipment leases and coordinate repairs and improvements with vendors and property managers as needed.
• Aid in the allocation of workspaces and support related employee lifecycle needs such as building access.
• Support the smooth functioning of office infrastructure, including communications equipment and services.
• Assist with planning and coordinating office events and meetings.

Requirements:

• Minimum of 1 year of experience in administrative or operational support roles.
• Strong organizational and time-management skills.
• Ability to follow established procedures and manage multiple tasks.
• Basic IT troubleshooting skills.
• Clear and professional communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and collaboratively in a team environment.
• Commitment to IRC’s values of service, accountability, integrity, and quality.
• Bachelor’s degree or equivalent combination of education and directly related experience.
• Fluency in English required.

Benefits:

• Competitive salary ($21.00 - $22.80).
• Comprehensive and competitive benefits package, including 10 sick days, 10 US holidays, 20-25 paid time off days, medical insurance, dental insurance, vision insurance, FSA for healthcare and commuter costs, a 403b retirement savings plan with immediately vested matching, disability & life insurance, and an Employee Assistance Program.

Job Data by YubHub.

In this role, you will provide exceptional guest service, customize each experience, and anticipate guest needs. Your responsibilities will include:

• Creating an Easy, Inspiring and Friendly guest experience
• Greeting guests, helping them find what they need, and resolving issues
• Supporting team efforts and assisting peers in other areas
• Maintaining a positive and respectful attitude
• Working in all departments to ensure sales floor is full, zoned, and in stock for guests
• Assisting with truck unload process and stocking product to the sales floor
• Executing adjacency changes, transitions, revisions, and sales plans for all departments
• Conducting weekly price change workload and ensuring regular and promotional signing is set accurately
• Completing scans and system audit functions to ensure inventory accuracy
• Supporting execution of major transitions
• Maintaining interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness

To be successful in this role, you should have:

• A welcoming and helpful attitude toward all guests and other team members
• The ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment
• The capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• The ability to work both independently and with a team
• The ability to resolve guest questions quickly on the spot
• Attention to detail and follow multi-step processes

We offer competitive benefits, including financial, education, and well-being benefits. You can learn more about our benefits eligibility for this role by visiting our website.

Schedule: Variable Pay Rate: $16.00 USD per hour

Job Data by YubHub.