About the Team The Workday Success Plans team works directly with customers through targeted micro-consulting engagements to help them get the most out of their Workday investment. Our mission is to serve as trusted Workday advisors, guiding customers through how-to questions, configuration challenges, feature demonstrations, and best-practice guidance , all with the goal of helping them translate their business needs into real results using the Workday platform.

About the Role As a Workday Success Plans Consultant specializing in Financial Reporting, you will serve as a subject matter expert, helping customers translate complex financial requirements into well-designed Workday solutions. You will act as a trusted advisor across a diverse set of micro-consulting engagements, ensuring customers get the guidance they need to optimize their use of Workday Financial Reporting, Prism Analytics, and Accounting Center.

Responsibilities

• Designing, building, and troubleshooting complex Workday Financial reports, including Composite, Matrix, and Advanced reports (e.g., P&L, Balance Sheet, Trial Balance, and Cash Flow)
• Guiding customers on how to ingest, prepare, and blend high volumes of external operational data with core Workday financial data using Workday Prism Analytics
• Advising on the configuration of Workday Accounting Center to transform external business events into detailed accounting journal entries and subledgers
• Designing and troubleshooting Prism data pipelines, datasets, and calculated fields to support advanced variance analysis, trended P&L reporting, and unified dashboards
• Advising customers on financial reporting best practices, including the impact of Chart of Accounts design, custom organizations, and worktags on reporting outcomes
• Delivering customer presentations on how to use Workday features to achieve business goals, including Accelerator Webinars and Feature Accelerator sessions focused on financial dashboards, Prism integrations, and Accounting Center rules
• Reviewing customer tenants to identify adoption opportunities through Feature Adoption Tenant Reviews
• Performing configuration and business requirements reviews with detailed deliverables highlighting opportunities for optimization
• Providing one-on-one customer configuration designs and supporting full feature deployments
• Maintaining product expertise and Workday Certification(s) while staying current with the Workday roadmap and industry practices
• Helping drive the creation of new programs to accelerate customer feature adoption

Requirements

• 8+ years of IT implementation experience
• 8+ years of experience with HR and/or Finance systems, including but not limited to Workday, PeopleSoft, SAP, Oracle, and/or JD Edwards
• 2+ years of software consulting experience
• Experience gathering financial requirements and building complex financial reports for finance teams (Controllers, FP&A, and similar audiences)
• Hands-on experience with data integration, data modeling, or building data pipelines (ETL processes) to support financial analytics

Nice to Have

• Experienced in building and maintaining trusted customer relationships, with the ability to understand client needs, provide thoughtful guidance, and ensure a positive experience across every engagement
• Excellent verbal and written communication skills, with the ability to adapt your style to different audiences , from technical teams to finance leaders , and clearly articulate complex Workday concepts in an approachable way
• Ability to understand and connect concepts across multiple Workday functional areas, including Financial Reporting, Prism Analytics, and Accounting Center, to deliver holistic guidance to customers
• Workday Certification in at least one of the following is ideal: Reporting, Composite Reporting, Record to Report, Prism Analytics, or Accounting Center. Familiarity with Workday Prism architecture, including table structures, data transformations, and security alignment across internal and external data sets

Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role).

Benefits

• Competitive salary
• Opportunity to work with top companies
• Collaborative and dynamic work environment
• Professional development and growth opportunities

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Key Responsibilities:

• Lead high-severity incident response calls, coordinate cross-functional resolution teams, and rapidly restore critical services during outages.
• Manage and optimize enterprise monitoring platforms and automate repetitive tasks.
• Integrate machine learning and AIOps to automate event correlation, predict system anomalies, reduce noise.
• Create and refine insightful dashboards and actionable alerting policies to provide real-time visibility into infrastructure and application health.
• Leverage telemetry data to detect and remediate performance degradations before end-users are impacted.
• Act as a subject matter expert on observability, guiding teams on best practices for logging, metrics, and tracing to improve system reliability and reduce mean time to resolution (MTTR).

About You

• 7+ years of hands-on experience with modern observability platforms such as New Relic, Logic Monitor, ThousandEye including deep knowledge of Dashboards, NRQL, APM.
• 5+ years of experience in Major Incident Commander or SRE role in a complex enterprise environment.
• Proven experience driving observability automation and alert optimization.

Our Approach to Flexible Work

• With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

Benefits

• We offer a range of benefits, including the opportunity to create a flexible schedule that caters to your business, team, and personal needs.

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Key Responsibilities:

• Enterprise SaaS & Functional Domain Expertise: Apply foundational knowledge of enterprise applications to validate AI responses and assist in troubleshooting functional processing errors.
• Hands-On AI Evaluation: Review LLM outputs, conversation logs, and execution traces to identify edge cases, hallucinations, and routine failure modes. Perform structured data labeling and report findings to senior engineering staff.
• Technical Troubleshooting & RCA: Assist in root-cause analysis for software defects and pipeline execution failures using monitoring tools like Kibana and Grafana, following established diagnostic runbooks.
• Cloud & LLM Diagnostics: Inspect enterprise AI workflows hosted in public cloud environments (AWS, GCP), helping isolate breakdown points across model hosting services and API gateways.
• Incident & Queue Management: Monitor and triage support queues, enforce SLAs, and process incoming tickets efficiently. Support high-severity incident responses and participate in weekend on-call rotations.
• Customer Communication: Communicate clear technical updates, standard workarounds, and resolution steps to customer IT teams, working with senior support for high-stakes escalations.
• Database & Code Diagnostics: Write standard SQL queries to validate backend data integrity, inspect REST/SOAP API payloads (JSON/XML), and execute existing Python or Bash scripts to run routine diagnostics.
• Documentation & Team Collaboration: Maintain detailed investigation logs in Jira, ServiceNow, or Salesforce, help maintain team runbooks, and flag recurring issue trends to senior engineers and product teams.

Basic Qualifications (Required):

• Work Experience: Minimum 1 year of experience in technical support, platform operations, or application support for enterprise SaaS environments.
• Technical & Diagnostic Skills:
• Minimum 1 year of experience writing and executing intermediate SQL queries and running diagnostic scripts.
• Minimum 1 year of experience inspecting API payloads (JSON or XML data structures) and utilizing basic Linux or Windows command-line tools.
• Cloud & Monitoring Systems:
• Minimum 1 year of hands-on experience navigating or monitoring services on public cloud platforms (AWS, GCP, or Azure).
• Minimum 1 year of experience utilizing observability tools (e.g., Grafana, Kibana, Datadog) to view logs or trace outputs.
• AI & LLM Exposure:
• Minimum 1 year of experience inspecting, reading, or evaluating AI/LLM conversation logs, traces, or prompt outputs.
• Triage & Operations:
• Minimum 1 year of experience performing initial queue triage and basic troubleshooting using ticketing workflows.
• Willingness and ability to work scheduled weekend and holiday coverage rotations.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field (or equivalent practical work experience).
• Experience following established runbooks to perform guided, autonomous technical troubleshooting.
• History of drafting clear written technical documentation, post-incident updates, or resolution notes for customer-facing teams.
• Strong active problem-solving skills and an adaptability to learn complex, multi-tiered enterprise systems.

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The ideal candidate should have a passion for operational excellence, automation, AI engineering solutions, and developing modern collaborative workflows. You should be driven with a strong capacity to quickly adapt to a meaningful pace of work and an interest in learning new technologies.

Responsibilities:

• Deliver exceptional collaboration services to the enterprise
• Demonstrate our SaaS product suite, including Slack, Google Workspace, O365 (Microsoft Teams), and other applications
• Develop modern collaborative workflows
• Balance multiple tasks while operating across a large range of technologies simultaneously
• Ensure daily operational responsibilities are met alongside customer SLAs
• Communicate effectively, both written and verbally, in technical and non-technical language across multi-functional teams

Requirements:

• 8+ years of hands-on experience in IT engineering, platform administration, or enterprise systems engineering
• Hands-on experience or interest in integrating enterprise AI tools and third-party SaaS products with enterprise collaboration stacks
• Deep administrative expertise across core collaboration platforms, specifically Google Workspace (Gmail, Drive, Vault), Slack Enterprise Grid, and Microsoft 365 / MS Teams
• Demonstrated proficiency in architecting automated workflows and scripts using Python, PowerShell, Google Apps Script, REST APIs, and command-line administration tools such as GAM and Google Admin SDK
• Proven experience operating as an escalation point for complex L3/L4 technical issues, incident management, root cause analysis, and ticketing systems (ServiceNow or Jira)
• Bachelor's degree in Computer Science, Information Technology, or a related technical field (or equivalent practical work experience)

Benefits:

• Competitive salary
• Opportunity to work with a talented team
• Collaborative and dynamic work environment
• Professional growth and development opportunities
• Flexible work arrangements, including remote work options

Our Approach to Flexible Work: We combine the best of both worlds: in-person time and remote work. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners.

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• Conducting research to understand customer questions and related Workday concepts
• Delivering small scope consulting in response to customer requests
• Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements
• Clearly and effectively communicating responses and value to customers
• Creating and delivering customer presentations on how to use Workday features to achieve business goals
• Providing one-on-one consulting guidance to accelerate customer feature adoption
• Reviewing customer tenants to identify adoption opportunities
• Completing and maintaining product expertise and Workday Certification(s) along with familiarity with Workday roadmap

In addition to delivering Workday Success Plans services, our Workday professionals will also deliver other Customer Enablement services, such as:

• Office Hours to conduct appointment-based consulting engagements providing guidance and product expertise to customers
• Perform configuration and business requirements reviews with a detailed result calling out opportunities for optimization
• Provide one-on-one customer configuration designs
• Deployments including full deployment of Workday features

Requirements:

• 5 + years of Human Capital Management software and consulting experience on medium or large enterprise HRIS projects, or applicable practitioner deployment experience
• 5 + years of experience with the following product areas: Compensation/Advanced Compensation/Human Capital Management
• 3+ years of Workday Consulting experience or experience as a Workday SME

Nice to Have:

• Demonstrates a solid grasp of HR related systems and processes
• Certified or ability to certify in Workday HCM Products and to effectively deploy the solutions
• Experience with influencing, interacting and collaborating with senior leaders, internally and externally
• Capable of leading and influencing design meetings toward an effective and collaborative outcome
• Ability to deliver and get results while managing to a project plan
• Excellent verbal and written communication skills
• Experience with global implementations is preferred

Flexible Work Arrangements:

We offer flexible work arrangements, including remote work options. We expect employees to spend at least half (50%) of their time each quarter in the office or in the field with customers, prospects, and partners.

What We Offer:

• Competitive compensation
• Opportunity to work with leading companies and solve complex business problems
• Collaborative and dynamic work environment
• Professional development and growth opportunities

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The Workday Education team develops and delivers engaging and innovative learning solutions to help customers, partners, and employees make the most out of the Workday platform.

As an Instructor, you will be an outstanding ambassador of Workday, demonstrating exceptional skill in bridging the learning gap for users.

Responsibilities:

• Complete Workday Training as required for the role within a given Product Area
• Lead full-day training sessions in English to audiences that include customers, partners, and workmates
• Present complex topics in a simplified manner to facilitate student learning
• Exercise outstanding problem-solving/troubleshooting skills while working through classroom challenges
• Use dynamic presentation skills in virtual/onsite training to engage your students and enhance their learning experience
• Stay current on software and product updates
• Perform all administrative tasks associated with each class delivery
• Build relationships with Workmates across teams to share standard methodologies, drive innovation, and meet goals
• Ensure student satisfaction by maintaining course evaluation benchmarks

Requirements:

• Advanced/Professional communication in English
• 2+ years experience working with enterprise HCM applications such as Workday, PeopleSoft, Oracle, or SAP

Nice to Have:

• Excellent verbal and written communication skills
• Self-motivated, and able to work without direct supervision
• Excellent analytical and problem-solving skills
• Highly adaptable, and effective in a fast-paced, dynamic work environment
• Able to present full-day, virtual training sessions to groups of approximately 20 people using a variety of instructional techniques to engage the audience
• Able to navigate multiple classroom technologies, including electronic training material, remote conferencing tools, interactive display screens, and audio/visual equipment
• 2+ years experience delivering training, or implementing full-scale ERP deployments

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As a Reporting Analyst, you will be the person people turn to when they need HR data they can rely on. You will own high-impact, ad-hoc reporting requests from start to finish, helping requesters shape raw data into a clear story they can bring to their own audience.

Responsibilities:

• Respond to HR data requests spanning recruiting, compensation, diversity, learning, talent, audits, compliance, and transfers
• Be responsible for audits requested by any team across the business, ensuring the underlying data is accurate, complete, and compliant
• Build new reports and update or troubleshoot existing ones in Workday
• Provide attentive, high-touch support for high-impact, ad-hoc reporting requests, helping requesters interpret and present their data
• Apply strong data security, accuracy, governance, and standardization practices to every report you deliver
• Prioritize and manage a high volume of requests with competing deadlines
• Create self-service resources that help HR partners find answers faster on their own

Requirements:

• 4+ years of experience in HR reporting, analytics, or a related data role
• Hands-on experience building and maintaining reports in Workday Reporting (Workday HCM experience is a plus)
• Able to turn complex HR data into a clear story that helps business leaders make decisions
• Skilled at cleaning, organizing, and combining data from multiple HR systems, with strong attention to data security, accuracy, and governance
• Broad knowledge of HR functions and terminology across areas such as recruiting, total rewards, learning, and compliance
• Attentive and responsive when supporting internal customers, even under tight deadlines
• Organized and able to juggle multiple requests and deadlines in a high-volume environment

Our Approach to Flexible Work: We combine the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role).

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About the Role As a Manager, Workday Extend Consulting Management, you will lead and grow a team of consultants and developers who build custom Extend applications for customers on the Workday platform. You will be accountable for building technical depth on your team, ensuring app quality and security, supporting customer satisfaction, and growing the Extend practice within Workday's global delivery model.

Responsibilities:

• Lead, coach, develop, and retain a diverse, high-performing team of Extend consultants and developers.
• Foster a collaborative, challenging, innovative, and inclusive team environment.
• Own and continuously improve onboarding, performance management, talent development, and career-growth processes for your team.
• Partner with Resource Management, regional teams, and Engagement Managers to staff customer engagements and build Extend capability across the consulting organization.
• Drive customer satisfaction, references, utilization, and delivery performance against quarterly objectives.
• Guide your team's use of Workday's implementation methodology and Extend delivery standards, including app promotion, security design, and code review processes.
• Guide the design and delivery of custom Extend micro-apps using App Builder, Custom Business Objects, Page Builder, and Orchestrate.
• Oversee integration and orchestration flows that connect Extend apps with third-party platforms and services, using WQL, REST APIs, and Workday Web Services.
• Manage app migration pipelines across Development, Implementation, Sandbox, and Production tenants, and maintain governance frameworks for app promotion, security, and Extend credit and capacity usage.
• Run agile delivery for your team, including sprint planning, translating business needs into technical specifications, and managing backlogs.
• Help assess customer needs, shape solution proposals, and oversee end-to-end implementation of Extend solutions.
• Collaborate across regions, teams, and time zones as part of a global delivery model.
• Maintain and strengthen expertise in Workday Extend, the Business Process Framework, Domain Security Policies, and native HCM and Financials object models.
• Contribute to the direction of the Global Services and Professional Services organization by leading and participating in internal initiatives.
• Build strong working relationships with customers, technical teams, developers, and operational partners.

About You

• 12+ years of experience implementing cloud-based enterprise systems, including hands-on work with the Workday platform.
• 5+ years of experience leading and developing high-performing consulting or technical teams.
• Workday Extend Certification.
• Deep technical knowledge of Workday Extend Platform Architecture, including App Builder, Custom Business Objects (CBOs), Extend UI components, Page Builder, and Workday Orchestrate.
• Strong skills in integrations and data engineering, including Workday Query Language (WQL), REST APIs, JSON/XML data formats, SQL coding, Workday Web Services, and third-party API configuration.
• Expert knowledge of Workday Platform Fundamentals, including the Business Process Framework (BPF), Domain Security Policies, and native object models across HCM and Financials.
• Hands-on experience with tenant governance, including managing app migration pipelines across Development, Implementation, Sandbox, and Production tenants.
• Familiarity with AI concepts and a passion for driving AI adoption within a consulting organisation.
• Experience with agile product and delivery management, including sprint planning, translating business needs into technical specifications, managing backlogs, and leading developer teams.
• Strong understanding of security and compliance, with the ability to enforce security alignment, protect data privacy, and maintain Workday's unified security model.

Success Measures

• High customer satisfaction and strong customer-reference outcomes.
• Achievement of utilisation, staffing, delivery quality, and customer satisfaction objectives.
• Growth, retention, engagement, and career progression of your consulting and development team.
• Consistent adherence to Extend delivery methodology, governance frameworks, and security standards.
• Improved Extend delivery capability, scalability, and operational efficiency within the global delivery model.
• Meaningful contribution to strategic Professional Services initiatives.
• AI Adoption by the larger team and successful implementation of the Workday's AI-powered solutions with the customers.

Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.

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Responsibilities

• Conduct research to ensure understanding of customer questions and related Workday concepts
• Deliver small scope consulting in response to customer requests; provide configuration guidance, demonstrations, considerations, tips & tricks
• Troubleshoot product configuration to resolve or provide optimal product configuration to meet customer business requirements
• Clearly and effectively communicate responses and value to customers
• Create and deliver customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars)
• Provide one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator)
• Review customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews)
• Complete and maintain product expertise and Workday Certification(s) along with familiarity with Workday roadmap
• Keep up to date with industry practices and engage with customers on those topics
• Help drive the creation of new programs to drive customer feature adoption

Requirements

• 2+ years of experience with Workday Adaptive Planning implementations
• 5 years of IT implementation experience
• 3+ years of software consulting experience
• Strong understanding of Workday Security and Business Processes
• Experience with HR Concepts such as Supervisory Organizations, Position Changes, Headcount Forecasting
• Experience in headcount modeling and analysis
• Implementation experience with Workday Adaptive Planning
• Proficiency in creating and managing financial models within the platform
• Ability to develop complex reports and dashboards using Adaptive Planning
• Experience with data integration between Workday Adaptive Planning and Workday HCM and/or other HCM systems
• Proficiency in managing data imports, exports, and data validation

Nice to Have

• 1+ years experience in Adaptive Integrations with external systems
• Workday Adaptive Planning Certification
• Ability to troubleshoot Adaptive Integrations to external systems
• Ability to gain a thorough understanding of Workday concepts as new features are released
• Ability to distill complex concepts into understandable presentations for customers
• Ability to multitask and work on multiple engagements and deliverables simultaneously
• Strong critical thinking skills
• Excellent verbal and written communication skills

What We Offer

• Competitive salary
• Opportunity to work with top companies
• Collaborative and dynamic work environment
• Flexible work arrangements
• Professional development opportunities

About Our Culture

We put people first, celebrate diversity, drive innovation, and prioritize giving back to our communities. Our dedication to customer success, coupled with a vibrant and inclusive company culture, sets a strong foundation for continued growth and success at Workday.

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Responsibilities

• Master at least 2 modules in the Workday Financial product suite (Record to report, Order to Cash, Procure to pay, Spend Management, Project Billing, Business Asset, Banking & Settlement, Accounting Center, Accounts receivable, Accounts Payable)
• Perform the following on a client engagement: understand client business requirements, configure the Workday solution, demonstrate the configurations through the building of prototype configuration, assist the client in testing the Workday solution.
• Work with the client to help convert legacy data into Workday.
• Assist the Integration Consulting team in helping to configure and test integrations between Workday and third-party/custom solutions.
• Understand Workday’s Implementation Methodology and use it on all client engagements.
• Ensure the client takes advantage of Workday's proven solutions.
• Mentor and share product knowledge with other consultants.
• Help deliver successful project outcomes and lasting client relationships.

Requirements

• 8+ consulting experience preferred either as a Workday consultant or with a consulting / software organization in another ERP application (e.g. Workday, SAP, Oracle, PeopleSoft, Ultimate Software, ADP, Ceridian or similar applications)
• 8+ years of functional experience in Financials, Revenue, Spend software solutions or systems
• Should have experience in at least 2 full cycle client implementations
• Must have demonstrated strong client and stakeholder engagements to achieve project objectives.
• Ability to be effectively and actively engaged on multiple, parallel projects.
• Developing as a domain expert to find the right solution to the client requirement
• Develops working collaborations members of team and management as well as onshore counterparts.
• Possesses sound analytical problem-solving and documentation skills. Demonstrates ability to prioritize conflicting demands with little supervision

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