As a Reservations Manager, you will be responsible for:

• Directing, guiding, and training Reservations team members on their core duties.
• Achieving Reservation KPIs for all membership enrollment.
• Coaching, motivating, or disciplining team members when necessary to maintain a successful and positive team environment.
• Focusing on and assisting in driving LQA, including reporting, training, and development of all team members.
• Collaborating closely with the Reservations and Revenue regional teams on availability, pricing, and methodology.
• Ensuring stop sales on room types, market segments, and rate levels are enforced with the team when directed by the hotel GM & Revenue Regional Director.
• Managing all arrival checks in conjunction with the reservations and front office teams to ensure seamless arrivals.
• Processing and inputting reservations following hotel standard operating procedures.
• Taking direct reservations when necessary, including all Executive Office bookings.
• Ensuring minimal open outstanding accounts for reservations.
• Coordinating group reservations, ensuring contract rates are loaded correctly into reservations to maximize efficiency and eliminate revenue rebates.
• Maintaining a positive selling approach to maximize yield in both occupancy and business forecasting.

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