You'll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results.

We're looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What we're looking for

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behaviours

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You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. You'll utilise our digital tools, such as Sparks and in-store devices, to enhance the customer experience.

As a team player, you'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital, as you'll need to work across various areas of the store, adapting to the changing demands of the retail environment.

Work Pattern: Sunday 06:00-14:00 Saturday 05:30-13:30

Additional Information:

• Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.
• The + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
• To comply with health and safety legislation, colleagues in this role must be 18 years of age or older.

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You will be responsible for:

• Delivering assigned projects with minimal supervision, providing status updates, resolving issues and updating all relevant parties/documentation
• Managing and maintaining all servers, virtual machines to ensure high availability and performance, including the creation and deployment of new equipment
• Updating certification of the network
• Providing SME input on the development of process and procedures under CSI
• Providing expert-level support to end-users, other resolver groups and Service Desk Analysts in resolving complex issues and offering training on new systems or processes
• Implementing security best practices and responding to security incidents to protect the infrastructure
• Working closely with 3rd line and Apps team to troubleshoot complex issues and support core services

You will also be required to:

• Resolve SD+ tickets utilising technical expertise to ensure Incidents are dealt with in a timely manner
• Complete periodic maintenance of the system using Periodic Preventative Maintenance (PPM)
• Patch all domains that Leidos are responsible for using WSUS and SCCM
• Maintain and create documentation of system configuration changes
• Assist in the configuration, installation, and deployment of infrastructure components
• Participate in infrastructure-related projects, CR's contributing to implementation build, testing phases
• Work with other resolver groups, original manufacturers, Users and suppliers to perform root cause analysis, providing technical solutions to complex problems

The ideal candidate will have:

• Excellent communication and collaboration skills
• Ability to work flexibly and adapt to changing situations
• Strong technical expertise in troubleshooting and fault rectification
• Attention to detail and ability to work accurately
• Customer service excellence skills
• Teamwork and relationship-building skills

In return, Leidos offers:

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
• Flexi-Time

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