Project Details:

• Job Title: Ads Quality Rater
• Pay Rate: Approximately $8 per hour, based on tasks
• Location: Remote, work from home (must be based in Hungary)
• Hours: Flexible, minimum 5 hours per week, up to 20 hours per week
• Start Date: ASAP
• Employment Type: Independent Contractor/Freelance/Self-Employed
• Project Duration: Long-term

Responsibilities and Requirements:

• Review ads in English and Hungarian
• Provide accurate grading based on user keywords
• Use online search engines frequently
• Have a strong understanding of modern popular culture
• Be fluent in Hungarian with strong English skills

Benefits:

• Flexible scheduling
• Opportunity to work remotely
• Potential for varied weekly hours

Additional Information:

• Must legally be able to work on freelance projects in Hungary
• Reliable computer system and internet connection required
• Sign a standard Non-Disclosure Agreement and Service Level Agreement

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Responsibilities:

• Build, maintain, and optimize CI/CD pipelines for web products, sites, and internal services using Jenkins and GitLab CI/CD;
• Support the gradual migration of deployment processes from Jenkins to GitLab CI;
• Ensure stable, repeatable, and predictable deployments with rollback mechanisms and minimal manual steps;
• Configure and maintain Docker-based runtime environments for web applications and services;
• Standardize Docker, docker-compose, deployment scripts, and runtime configurations to prevent regular rework;
• Administer Linux servers in a production environment: setup, patch management, troubleshooting, performance analysis;
• Automate infrastructure setup, configuration management, and maintenance processes using Ansible and Bash;
• Support web infrastructure: Nginx, SSL/TLS, reverse proxy, routing, Cloudflare, DNS, caching, and basic security rules;
• Configure, maintain, and improve monitoring, logging, and alerting for production systems;
• Analyze deployment failures and production incidents, identify root causes, and propose preventive actions;
• Support backup/restore, monitoring, and basic troubleshooting for MySQL/PostgreSQL;
• Ensure reliability and stability of production systems;
• Conduct root cause analysis and implement preventive actions;
• Participate in post-incident reviews and prepare technical conclusions after incidents;
• Implement and maintain security practices for Linux and web infrastructure: hardening, access control, updates, and vulnerability closure;
• Document infrastructure solutions, deployment workflows, configurations, and important changes;
• Coordinate production changes with the team, warn about risks, and avoid critical changes without transparent communication;
• Proactively identify weaknesses in deployment, infrastructure, and application architecture that may lead to instability and initiate their elimination.

Requirements:

• 3+ years of experience in administering Linux servers in a production environment;
• Strong understanding of network technologies and protocols (TCP/IP, DNS, HTTP/HTTPS, SSL/TLS, WebSockets, reverse proxy, routing);
• Practical experience with Docker and docker-compose;
• Experience building and supporting CI/CD (Jenkins, GitLab CI/CD);
• Experience with automation of infrastructure and configurations (Ansible);
• Experience working with Nginx;
• Understanding of SRE principles: reliability, observability, incident response, root cause analysis;
• Experience with monitoring and logging (Prometheus, Grafana, ELK/Promtail, Sentry);
• Basic/intermediate experience with MySQL/PostgreSQL administration;
• Understanding of Linux and web infrastructure security best practices;
• Strong troubleshooting skills;
• Independence and ownership in working with infrastructure tasks;
• English language proficiency at Intermediate (B1) level or higher.

Nice to have:

• Experience working with AWS, GCP, or other cloud platforms;
• Experience with Cloudflare and Terraform;
• Support for a large number of production hosts and modernization of legacy infrastructure;
• Understanding of high-availability solutions;
• Experience working with Redis, RabbitMQ, Memcached;
• Understanding of MySQL/PostgreSQL replication;
• Basic Python or Go skills;
• Experience with WordPress/headless WordPress administration;
• Experience conducting post-incident reviews and RCA.

What we offer:

• Competitive compensation in USD;
• Unique art spaces in Kyiv or remote work opportunities;
• Trust-based communication and absence of activity trackers;
• Balance between project load and personal time;
• Creative community and people-oriented culture;
• Attractive rewards for inviting friends;
• Paid onboarding and access to corporate library.

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We’re hiring a Customer Support Representative to join our global support team and deliver fast, high-quality, and empathetic support to our clients. This is a hands-on, execution-focused role where you will be managing live chat interactions, resolving client queries, and ensuring a seamless support experience.

Key Responsibilities:

• Client Support & Communication: Manage live chat and support channels, ensuring fast and accurate responses. Resolve client queries efficiently while maintaining a high standard of communication. Escalate complex issues to the appropriate teams when needed.
• Issue Resolution & Escalation: Identify and troubleshoot client issues across platform usage, onboarding, and workflows. Handle support tickets and follow through until resolution. Flag recurring issues or bugs to internal teams.
• Knowledge Base Contribution: Follow and utilize internal documentation and SOPs effectively. Contribute to improving FAQs and knowledge base content. Document new solutions and recurring fixes to support team scalability.
• Operational Support: Maintain accurate records of interactions in support systems. Support internal teams with insights on client feedback and common pain points. Ensure adherence to SLAs.

Requirements

• 2–4 years of experience in Customer Support, Customer Service, or similar client-facing roles
• Experience handling live chat or ticket-based support environments
• Experience in SaaS, PaaS, AI, or tech environments
• Experience working with global teams across time zones
• Experience managing multiple concurrent support conversations or tickets
• Strong written English communication skills
• Familiarity with support tools
• Exposure to CRM tools and customer workflows
• Basic understanding of AI tools or automation workflows
• Fluent in English
• Available during Eastern Time business hours

Benefits

• Remote-first environment with global exposure
• Opportunity to grow within Customer Success and Operations

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The Product Manager will lead critical areas within self-service cloud growth, empowering self-service customers and trial users to be successful. This role specifically focuses on human user onboarding and agents onboarding, directly influencing the successful growth of Elastic Cloud.

Responsibilities

• Define the vision and roadmap for self-service cloud growth, encompassing: onboarding and trial experience, product features adoption and trial activation, customer interviews and churn analysis, product engagement analytics and email nurturing.
• Partner with engineering leads to prioritise technical investments and establish realistic delivery timelines.
• Collaborate with downstream Elastic solution teams (Observability, Security, Enterprise Search) to understand their specific onboarding flows and trial experience.
• Drive technical decision-making regarding onboarding, activation, expansion, and retention of self-service customers.
• Interface with customers and trial users to gather feedback on trial experience.
• Collaborate with Sales & Marketing on competitive positioning and brand awareness.
• Drive native integrations with third-party developers' platforms.

Requirements

• 4+ years of Product Management experience with deep technical products.
• Strong background and experience with Product Led Growth.
• Demonstrated experience with self-service cloud services, having shipped products that provide self-service trials.
• Data-driven approach to product decisions, with experience in product adoption and analysis.
• Strong communication skills, capable of cross-functional collaborations and alignment.
• Experience with globally distributed teams and asynchronous collaboration.

Nice to Have

• Direct experience with Elasticsearch or similar search/database technologies.
• Background in product marketing.
• Experience with cloud service providers' marketplaces.

Compensation and Benefits

The typical starting salary range for this role is: 15,805,300 Ft - 25,001,600 Ft HUF.

We offer:

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

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