You'll be part of a team that prioritizes providing a great shopping experience for our customers, and your contributions will help earn their trust and loyalty.

In addition to your contractual pay of £13.00 per hour (£13.25 after 90 days), you'll receive a Night Premium of £3.75 per hour for any time worked between 22:00 and 06:00.

Key Responsibilities:

• Replenish stock to maintain full shelves and ensure products are in the right place at the right time.
• Fulfill online customer orders for delivery.
• Reduce product wastage by monitoring sell-by dates and applying markdowns.
• Provide checkout support and manage Click & Collect orders as needed.
• Maintain a safe and tidy working environment.

Essential Skills:

• Effective communication skills for teamwork and customer interactions.

Desirable Skills:

• Experience in a customer-facing role.
• Knowledge of food and drink trends.
• Flexible approach to supporting the branch team.

The role involves varied hours of part-time work across seven days, including weekends, between 21:00 and 07:30. This is a temporary position at Partnership Level 10.

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As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.

What you’ll do

• Own the day-to-day running of the store by leading the team on your shift
• Motivate, coach, and support your team to deliver great service and efficient operations
• Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
• Support store performance through merchandising, stock accuracy, and HR processes
• Champion Co-op through community engagement and membership growth

What you'll bring:

• Passion for people and leadership
• The ability to work flexibly and lead by example
• Skills in retail, merchandising, or team management (experience not essential)

Why Co-op?

• Full training and career development resources
• 30% discount on Co-op products in store
• Flexible access to your pay as you earn it
• Up to 10% pension contributions
• 36 days of holiday (pro-rata, including bank holidays)
• 24/7 access to GP appointments, and colleague support programme
• Cycle to work scheme
• Market-leading policies to help you though life's big moments

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