The successful candidate will oversee production operations across HCS, AWS, Alibaba Cloud and Google Cloud Platform (GCP), and drive the adoption of automation and Infrastructure-as-Code to improve operational efficiency and control.

Job Responsibilities

• Lead the Cloud Operations team, ensuring effective day-to-day operation and delivery of cloud platforms and services.
• Ensure the availability, stability, performance, security and resilience of cloud environments supporting critical applications.
• Establish and maintain effective observability, including monitoring, logging, alerting, service health dashboards and proactive identification of service degradation.
• Govern capacity and performance management, including utilisation monitoring, demand forecasting, service quotas and capacity planning for critical workloads.
• Oversee platform lifecycle management, including security patching, vulnerability remediation, version upgrades, technology obsolescence and end-of-support risks.
• Lead major incident and problem management, coordinating technical recovery, stakeholder communication, root-cause analysis and preventive actions.
• Ensure effective change, release and production-readiness controls for new and enhanced cloud services.
• Maintain cloud operations in accordance with HKEX technology standards, security requirements, risk appetite and applicable regulatory requirements.
• Oversee backup, disaster recovery and operational resilience, including regular recovery and failover exercises for critical services.
• Drive adoption of IaC and automation across cloud operations to improve reliability, compliance and efficiency.
• Manage cloud vendors and service providers, monitor service performance and ensure timely resolution of operational and service issues.
• Provide clear management reporting on service health, incidents, capacity, patching, vulnerabilities, lifecycle risks and operational compliance.
• Develop team capabilities and promote a strong culture of service ownership, risk awareness, collaboration and continuous improvement.

Qualification Requirements

• University degree in Computer Science, Information Technology, Engineering or a related discipline.
• Substantial experience in cloud infrastructure, technology operations, production support, Site Reliability Engineering or IT service management, including leadership responsibility.
• Proven production support experience with enterprise cloud platforms is essential, preferably across AWS, Alibaba Cloud, GCP, HCS or comparable large-scale cloud environments.
• Strong experience supporting business-critical production systems requiring high availability, resilience, security and recovery capabilities.
• Solid knowledge of incident, problem, change, capacity, configuration and service lifecycle management.
• Hands-on understanding of observability, cloud security, IAM, networking, backup/DR, vulnerability management, patching and platform upgrades.
• Good understanding of Infrastructure-as-Code, Terraform, CI/CD, cloud automation and Policy-as-Code, with demonstrated experience driving their adoption within production operations.
• Proven experience working effectively with Cloud Engineering, Platform Engineering or SRE teams to translate operational requirements into scalable engineering and automation solutions.
• Experience with Kubernetes, cloud-native platforms and ITIL/SRE practices would be an advantage.
• Experience in financial services, financial-market infrastructure or another highly regulated industry would be a strong advantage.
• Relevant cloud, IT service management or security certifications, such as AWS, Google Cloud, Alibaba Cloud, Kubernetes, ITIL, CISSP, CISM or CCSP, would be advantageous.
• Strong leadership, analytical, communication and stakeholder-management skills, with the ability to remain effective during critical production incidents.

Job Data by YubHub.