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Keep management informed of all sensitive issues.</li>\n<li>Work with various technical teams within Juniper Networks and provide input on new products and feature improvements for reliability, availability, and serviceability</li>\n<li>Work closely with the Service Managers to support them in gaining a good understanding of the technical issues and their resolution, and support them in driving high profile technical escalations</li>\n<li>Participate in customer conference calls and/or face to face customer meetings to discuss technical issues</li>\n<li>Develop and maintain skills in his/her core products and technologies, and highlight any need for training as the customers networks evolve</li>\n<li>Contribute to technical documentation (White Papers, KB, Troubleshooting Guides, ) for internal and external use</li>\n<li>Sound documentation of technical support issues using the available tools is an essential element of the role</li>\n<li>Develop a &quot;Can-Do&quot; attitude and suggest ways to improve the team performance and increase customer&#39;s satisfaction</li>\n</ul>\n<p><strong>Basic Qualifications</strong></p>\n<ul>\n<li>Higher education (Bachelor or Master degree in electrical engineering or computer science or equivalent )</li>\n<li>3+ years of working experience in a network support role, 2-3 of these years would be spent supporting large IP networks</li>\n<li>3+ years supporting customers on site and via phone. 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It involves understanding the customer environment, capturing logs, and troubleshooting to achieve the resolution or provide the Root Cause of the incident.</p>\n<p>The Level 3 TAC engineer is expected to work across different shifts in a dynamic 24x7 work environment.</p>\n<p>In a typical day as a Datacenter Engineer- L3/ERT, you would:</p>\n<ul>\n<li>Provide HPE Aruba customers &amp; Engineers troubleshooting &amp; support in the areas of HPE Aruba Networking and related areas.</li>\n<li>Provide leadership in technical problem management and the resolution of all issues, working closely with Global Enterprise Customers, HPE Aruba remote, and field support staff.</li>\n<li>Develop action plans to investigate and resolve complex issues/problems and communicate these to engineers, customers, and/or relevant managers.</li>\n<li>Identify and contribute to projects to improve product support, customer satisfaction, and team efficiency.</li>\n<li>Be aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT).</li>\n<li>Technical writing skills will be required to publish Issue resolution documents.</li>\n<li>Required to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussion.</li>\n<li>Must be able to interact with colleagues from different countries and backgrounds (own team, members of L1 and L2, other support functions, and Engineering teams).</li>\n</ul>\n<p>Education: Bachelor&#39;s or Master’s degree in Mechanical, Electrical, Computer Science, or equivalent.</p>\n<p>Experience: 4+ Years’ experience in the Networking field with a minimum of 3 years supporting Data Center Technologies.</p>\n<p>What you need to bring:</p>\n<ul>\n<li>Data Networking technologies including Routing, Switching, and Network architecture and management.</li>\n<li>Working knowledge and understanding of Spine and Leaf Topologies.</li>\n<li>Working knowledge and understanding of 3-layer architecture (Access, Distribution, and Core) switching.</li>\n<li>Knowledge of networking equipment’s hardware and architecture.</li>\n<li>Demonstrate an in-depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.</li>\n<li>Affinity with Remote Resolve support processes.</li>\n<li>Should know about Data Center Technologies, i.e., VXLAN, EVPN, VPNV4, other VPN technologies, etc.</li>\n<li>Should be good at security and authentication protocols like IEEE 802.1x and MAC.</li>\n<li>Good to have knowledge of REST, NAE, and Python.</li>\n<li>Prior knowledge of Aruba OS, Aruba OS-CX or Comware will be added advantage.</li>\n<li>Basic knowledge of WLAN technology (802.11 Standards, Controller, and APs) is preferred.</li>\n<li>Certifications: 1. 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