Job Description: The Information Technology Assistant will work under the supervision of the Senior Information Technology Associate and in coordination with the ICT Division Central Team. Key responsibilities include:

• Providing technical support for ICT issues in an efficient and timely manner
• Supporting a complex network environment based on Cisco, Meraki, and Microsoft infrastructure
• Providing end-user support and problem-solving in a hybrid cloud environment
• Managing and maintaining IT inventory for the office
• Applying security protocols and standards to maintain network equipment
• Assisting in managing and maintaining network connectivity of sub-offices
• Administering account lifecycle using One Identity application
• Adhering to IOM Global ICT standards, procedures, and guidelines
• Providing training to users on corporate and standard applications
• Assisting in drafting reports, documentation, and SOPs when necessary

Qualifications:

• University degree in Computer Science, Information Management Systems, or a related field with a minimum of two years of relevant professional experience, or a high school diploma with four years of relevant professional experience
• Professional certifications in Microsoft and Cisco would be a distinct advantage
• Experience in IT infrastructure solutions, implementation, and support of WAN/LAN technologies, and on-premises and/or cloud-based servers, resources, and applications
• Knowledge of TCP/IP networking, firewall, router, switch, VPN, network security, and other telecommunications technologies
• Proficiency in Microsoft Office 365 applications and collaboration tools
• Fluency in English required; working knowledge of Pashto or Dari is required

Benefits: IOM offers a range of benefits, including a competitive salary, health insurance, and opportunities for professional development.

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