Responsibilities:

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders
• Drive total store sales and understand the role in sales growth
• Anticipate staffing needs and talent plan
• Manage leaders to follow-up on training completion and provide continuous education opportunities
• Engage in development conversations with team members
• Personalize recognition and appreciation to reinforce critical guest service behaviors
• Establish a culture of accountability
• Understand business reporting and guest insights
• Respond to negative guest shopping experiences
• Own schedules that follow the scheduling allocation and guidelines
• Manage the store experience by anticipating and reacting to staffing or scheduling needs
• Ensure Team Leader schedules support a frictionless experience during guest peak traffic times
• Be the champion of physical and digital offerings
• Expect and enable the team to stay up-to-date on upcoming major promotions and events
• Utilize guest survey reporting tools to drive change
• Lead the team to deliver an efficient and hassle-free guest pick-up experience
• Work a schedule that aligns to guest and business needs
• Demonstrate a culture of ethical conduct, safety, and compliance
• Address store needs
• All other duties based on business needs

Requirements:

• 4-year degree or equivalent experience
• Strong interpersonal and communication skills
• Strong business acumen
• Manage conflict, lead, and hold others accountable
• Relate well with and interact with all levels of the organization
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
• Learn and adapt to current technology needs
• Manage workload and prioritize tasks independently and with a team

Job Data by YubHub.