Responsibilities:

• Provide exceptional customer service
• Stay current on fashion trends and product knowledge
• Support in-store sales, phone sales, and BOPIS
• Maintain organizational integrity of back-of-house and display inventory
• Participate in identifying and escalating opportunities, gaps, risks, and roadblocks

Requirements:

• Ability to connect with customers in an authentic and warm way
• Strong verbal communication skills and active listening
• Ability to learn and retain product knowledge
• Critical thinking and problem-solving skills
• Attention to detail and organized working style

Perks:

• 40% employee discount
• Contract completion bonus and Mejuri credit
• Monthly retail bonus program
• Competitive wages and additional incentives
• Opportunity for permanent employment based on performance and business needs

This role currently has a base pay range of $19 - $21 per hour based on a candidate's experience and qualifications.

Job Data by YubHub.

Responsibilities:

• Oversee the piercing customer journey from start to finish, including seamless greeting, check in, styling, transaction and service experience including aftercare education.
• Possess a calm and professional demeanour in piercing services to provide the best experience to piercing clients.
• Act as an ambassador of Mejuri and promote customer awareness about the brand and Mejuri’s piercing studios.
• Build a strong clientele in local market.
• Ensure insights and opportunities as they relate to piercing products and services are communicated back to the Store Manager & Store Services when necessary.
• Works closely with the Store Manager on consistent improvements to the flow and process of the Mejuri piercing studio.
• Work closely with store staff to update the schedule and online booking service.
• Explain proper aftercare to each client, well-inform each client of any signs and/or symptoms of infection within the following days/weeks/months of piercing.
• Thoroughly explain service procedure and risks to clients.
• Identify any medical concerns which may prevent piercing before the service and include suggested care and any medical complications that may occur as a result of the procedure.
• On the sales floor you lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.

Operations:

• Oversee and manage all aspects of the piercing studio, working closely with the Store Services team and Store Manager.
• Support inventory management and feedback with Operations Lead & Store Services team to ensure optimal quantities & assortment are available at the piercing studio at all times.
• Ensure health and safety standards are maintained by following internal standards, and local guidelines.
• Uphold legal compliance in all customer interactions including verifying proper identification, requirements, and waivers.
• Remain knowledgeable on Mejuri products and become an expert on the piercing jewelry assortment inclusive of labret sizing, materials, gemstones, and metals.
• Support the check up and downsizing process for each individual client.
• Style, stack, and suggest products for piercing clients.
• Provide expertise and planning to enable client to design their own ear stack.
• Build piercing appointment occupancy through promoting, educating, and driving awareness of our piercing studio.
• Communicate with Store Services to order necessary piercing equipment.
• Ensure all legislated paperwork and client record keeping is met and maintained at all times.

Requirements:

• 2+ years experience with needle piercing.
• Experience working with threadless jewellery.
• Up to date with First Aid and Blood-borne Pathogens OSHA Certifications.
• Experience working with an autoclave or statim.
• Have or be registrable with local law enforcement or meet requirements by area for permits.
• Understanding of local market piercing law requirements.
• Strong knowledge of health and safety protocols surrounding piercing procedures.
• Demonstrated understanding of service excellence in a consumer environment.
• Excellent communication & customer service skills.
• The desire to work in a fast paced, entrepreneurial environment.

Benefits:

• You keep 100% of the tips you earn.
• Regular feedback via performance reviews.
• A robust in-house retail learning program.
• Generous product discount!

Compensation:

• Base pay range of $27.00 - $35.00 per hour based on a candidate’s experience and qualifications.

Job Data by YubHub.