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You will report directly to the Store Manager and lead your team to deliver outstanding service, maintain high stock availability, and ensure every customer leaves happy.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Put customers first: Empower your team to deliver friendly, attentive service, listening to customer feedback to make sure the cafe is always a warm, welcoming place.</li>\n<li>Lead and support your team: Manage shift rotas, attendance, and talent development, delivering training so colleagues have the confidence to succeed and grow.</li>\n<li>Drive performance and standards: Lead an encouraging, performance-driven department, guiding colleagues to work with purpose against all operational and sales targets.</li>\n<li>Keep operations running smoothly: Plan resources thoroughly, manage daily team routines, and build strong working relationships with other store departments.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Generous holiday entitlement</li>\n<li>Discretionary bonus scheme</li>\n<li>15% discount in Morrisons supermarkets and convenience stores</li>\n<li>Additional 10% discount card for a friend or family member</li>\n<li>Genuine career progression and development opportunities</li>\n<li>Subsidised in-store cafe or shop floor ranges</li>\n<li>Free parking</li>\n<li>Competitive pension and life assurance</li>\n<li>Healthcare / Wellbeing benefits including Aviva Digital GP</li>\n<li>&#39;MyPerks&#39; with discounts at high street shops, cinemas and gyms, and lots more</li>\n<li>Optional payroll charity donations</li>\n<li>A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://eicg.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/MorrisonsJobs/job/1293","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Morrisons","sameAs":"https://www.morrisons.jobs/","logo":"https://logos.yubhub.co/morrisons.jobs.png"},"x-apply-url":"https://eicg.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/MorrisonsJobs/job/1293","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Leadership","Team Management","Customer Service","Operational Management"],"x-skills-preferred":["Hospitality Experience","Food Safety","Time Management"],"x-benefits":["pension","health_insurance","paid_leave","bonus"],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-29T21:48:24.036Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hawick"}},"employmentType":"FULL_TIME","occupationalCategory":"Hospitality","industry":"Retail","skills":"Leadership, Team Management, Customer Service, Operational Management, Hospitality Experience, Food Safety, Time Management"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_9d718475-5f8"},"title":"Customer and Trading Manager - Small Supermarket","description":"<p>We are seeking a Customer and Trading Manager for our small supermarket in Hawick, Roxburghshire. As a Customer and Trading Manager, you will be responsible for the day-to-day running of the store, often being the only manager on site with accountability for the full shop.</p>\n<p>You will work closely with a small team of managers to ensure the store runs smoothly every day. Your responsibilities will include:</p>\n<ul>\n<li>Taking responsibility for the day-to-day running of the store</li>\n<li>Working alongside a team to complete all tasks, ensuring customers are served efficiently and safely</li>\n<li>Managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate</li>\n<li>Providing brilliant customer service and coaching a team to do the same</li>\n<li>Delivering KPIs and other performance indicators</li>\n<li>Leading operations and being comfortable doing this alone in the absence of more senior management</li>\n</ul>\n<p>To be successful in this role, you will need:</p>\n<ul>\n<li>Previous line management responsibilities in a fast-paced, operational environment</li>\n<li>Experience of leading a team in a customer-facing environment</li>\n<li>Operational leadership skills</li>\n<li>Demonstrated success in meeting or exceeding KPIs</li>\n<li>Ability to manage employee relations issues, including performance and absence management</li>\n</ul>\n<p>We offer a competitive salary of £31,700, dependent on experience, as well as a range of benefits, including:</p>\n<ul>\n<li>Discount card – 10% discount off on shopping at Sainsbury&#39;s, Argos, Tu, and Habitat</li>\n<li>Annual bonus scheme</li>\n<li>Free food and hot drinks provided for colleagues in all stores</li>\n<li>Generous holiday entitlement, maternity and paternity leave</li>\n<li>Pension – we&#39;ll match 4-7.5% of pension contributions</li>\n<li>Sainsbury&#39;s share scheme – build up an investment at discounted rates</li>\n<li>Wellbeing support – access to emotional support, counselling, legal and financial advice</li>\n<li>Colleague networks – link with like-minded people to help fulfil potential</li>\n<li>Cycle to Work scheme</li>\n<li>Special offers on gym memberships, restaurants, holidays, retail vouchers, and more</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400092142","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Sainsbury's Supermarkets Ltd"},"x-apply-url":"https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400092142","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"£31,700","x-skills-required":["customer service","team management","operational leadership","performance management","employee relations"],"x-skills-preferred":[],"x-benefits":["pension","paid_leave","bonus"],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-29T21:16:10.486Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hawick, Roxburghshire"}},"employmentType":"FULL_TIME","occupationalCategory":"Retail","industry":"Retail","skills":"customer service, team management, operational leadership, performance management, employee relations","baseSalary":{"@type":"MonetaryAmount","currency":"GBP","value":{"@type":"QuantitativeValue","minValue":31700,"maxValue":31700,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_808c4da0-fcc"},"title":"Customer and Trading Manager - Small Supermarket","description":"<p>We are seeking a Customer and Trading Manager to lead our small supermarket team in Hawick, Roxburghshire. As a Customer and Trading Manager, you will be responsible for the day-to-day running of the store, ensuring excellent customer service, and managing a team of employees.</p>\n<p><strong>Job Responsibilities:</strong></p>\n<ul>\n<li>Work closely with a small team of managers to ensure the store runs smoothly every day.</li>\n<li>Take responsibility for the day-to-day running of the store, often being the only manager in with accountability for the full shop.</li>\n<li>Work alongside a team to complete all tasks, ensuring customers are served efficiently and safely.</li>\n<li>Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate.</li>\n<li>Collaborate with nearby stores as needed.</li>\n</ul>\n<p><strong>Requirements:</strong></p>\n<ul>\n<li>Previous line management experience in a fast-paced, operational environment.</li>\n<li>Proven track record of delivering excellent customer service and coaching colleagues.</li>\n<li>Experience in leading a team in a customer-facing environment.</li>\n<li>Ability to manage disciplinaries, performance issues, and employee relations.</li>\n<li>Operational leadership skills, with experience taking responsibility for store operations in the absence of senior managers.</li>\n</ul>\n<p><strong>Benefits:</strong></p>\n<ul>\n<li>Competitive salary (£31,700)</li>\n<li>10% discount off shopping at Sainsbury&#39;s, Argos, Tu, and Habitat</li>\n<li>Annual bonus scheme</li>\n<li>Free food and hot drinks</li>\n<li>Generous holiday entitlement</li>\n<li>Pension matching</li>\n<li>Share scheme</li>\n<li>Wellbeing support</li>\n<li>Cycle to Work scheme</li>\n<li>Special offers on gym memberships, restaurants, and more</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400092132","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Sainsbury's Supermarkets Ltd"},"x-apply-url":"https://hdhe.fa.em3.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/400092132","x-work-arrangement":"onsite","x-experience-level":"senior","x-job-type":"full-time","x-salary-range":"£31,700","x-skills-required":["customer service","team management","operational leadership","employee relations"],"x-skills-preferred":[],"x-benefits":["pension","paid_leave","bonus"],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-28T02:24:00.355Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hawick, Roxburghshire"}},"employmentType":"FULL_TIME","occupationalCategory":"Retail","industry":"Retail","skills":"customer service, team management, operational leadership, employee relations","baseSalary":{"@type":"MonetaryAmount","currency":"GBP","value":{"@type":"QuantitativeValue","minValue":31700,"maxValue":31700,"unitText":"YEAR"}}}]}