Main duties of the job:

• Welcome patients and deal with enquiries in a friendly and professional manner
• Answer telephone calls and respond to patient queries appropriately
• Book, cancel, and rearrange appointments according to practice procedures
• Register new patients and update patient information accurately
• Maintain confidentiality and handle sensitive patient information appropriately
• Direct patients to the appropriate healthcare professional or service, following practice procedures
• Process repeat prescription requests and other administrative tasks where required
• Receive and relay messages accurately to GPs and other members of the healthcare team
• Deal calmly and professionally with patients who may be upset, anxious, or frustrated
• Maintain accurate records using the practice's computer systems
• Work closely with GPs, nurses, administrators, and other members of the practice team
• Follow GDPR, confidentiality, safeguarding, and health and safety requirements
• Support the general administration and smooth day-to-day running of the surgery

Person Specification:

• Essential qualifications: GCSE grade A to C in English and Maths, basic to good IT skills, good written and verbal communication, customer-service skills, telephone skills, ability to maintain confidentiality and follow practice procedures, ability to remain calm with upset or difficult patients
• Desirable qualifications: friendly and approachable, empathetic and understanding, calm under pressure, professional and respectful, confident communicator, discreet and trustworthy, well-organised, reliable and punctual, flexible and adaptable, good team player, problem-solving ability, willingness to learn

Salary: £12.71 an hour Contract: Permanent Working pattern: Full-time, Part-time

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The post will involve:

• New patient registration checks, including completing paperwork and making claims to the Health Authority
• Urinalysis, phlebotomy, and lifestyle advice to patients
• Weight monitoring and specimen collection
• Ensuring clinical waste collection and sharps bin management
• Restocking and maintenance of equipment and clinical areas

The ideal candidate will possess relevant qualifications, including a HCA/NA qualification with Phlebotomy training, and have excellent communication skills. A full driver's license and own transport are essential, as some domiciliary work is required.

The salary for this permanent, full-time or part-time role is £15.58 per hour.

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