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    <job>
      <externalid>3b72d02f-263</externalid>
      <title>Customer Experience Manager</title>
      <description><![CDATA[<p>We are seeking a Customer Experience Manager to join our Commercial Engagement Services (CES) team in the Cardiology area. As a Customer Experience Manager, you will work closely with our Life Sciences customers to support them with flexible sales and personnel solutions for sustainable market success.</p>
<p>Your tasks will include:</p>
<ul>
<li>Increasing product awareness by visiting specialist doctors and enthusing them about our products</li>
<li>Building and maintaining valuable contacts with specialist doctors and other specialist personnel to promote long-term collaboration</li>
<li>Using your sales strength in direct sales, whether digitally or in person</li>
<li>Working closely with your team and Sales Lead, bringing in innovative ideas and regularly exchanging best practices</li>
<li>Driving agility and innovation, using agile methods and working in project groups</li>
<li>Conducting specialist and sales conversations during doctor and pharmacy visits, and organising your own events and practice seminars</li>
<li>Planning and conducting further education events for medical specialists, and representing Sanofi at congresses</li>
<li>Coordinating with colleagues from internal and external sales, marketing, medical, key account and public affairs, and sharing customer feedback</li>
<li>Analysing interaction data independently and using digital tools to continually optimise our customer approach</li>
<li>Collecting feedback on undesirable drug effects or technical problems and forwarding it accordingly</li>
</ul>
<p>To be successful in this role, you will need:</p>
<ul>
<li>Experience as a pharmaceutical consultant or representative in various indications, preferably in cardiology or lipidology</li>
<li>A scientific background (ideally a university degree) or training as a certified pharmaceutical representative</li>
<li>Strong communication skills and the ability to work independently and results-oriented</li>
<li>Team ability and willingness to collaborate across departments</li>
<li>German language skills at native level</li>
<li>Good English language skills (for specialist literature)</li>
</ul>
<p>In return, we offer:</p>
<ul>
<li>An attractive salary package plus customer premiums, diverse corporate benefits, company pension scheme and 24/7 accident insurance</li>
<li>A top-of-the-range company car with unrestricted private use and model choice</li>
<li>Modern IT equipment for your digital workspace</li>
<li>A permanent employment contract with IQVIA, offering security and long-term prospects</li>
<li>Opportunities for varied and individual further development within IQVIA</li>
<li>High take-up rates by our customers enable you to start your career with forward-thinking and leading companies in the pharmaceutical and medical technology industries</li>
</ul>
<p style="margin-top:24px;font-size:13px;color:#666;">Job Data by <a href="https://yubhub.co">YubHub</a>.</p>]]></description>
      <jobtype>full-time</jobtype>
      <experiencelevel>senior</experiencelevel>
      <workarrangement></workarrangement>
      <salaryrange></salaryrange>
      <skills>Pharmaceutical knowledge, Sales experience, Communication skills, Teamwork, Agility and innovation, German, English language skills, Project management</skills>
      <benefits></benefits>
      <licences></licences>
      <category>Sales</category>
      <industry>Healthcare</industry>
      <employername>IQVIA</employername>
      <employerlogo>https://logos.yubhub.co/jobs.iqvia.com.png</employerlogo>
      <employerdescription>IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. The company has around 88,000 employees in over 100 countries.</employerdescription>
      <employerwebsite>https://jobs.iqvia.com</employerwebsite>
      <compensationcurrency></compensationcurrency>
      <compensationmin></compensationmin>
      <compensationmax></compensationmax>
      <compensationinterval></compensationinterval>
      <applyto>https://iqvia.wd1.myworkdayjobs.com/en-US/IQVIA/job/Halle-Saxony-Anhalt-Germany/Customer-Experience-Manager-m-w-d-Kardiologie_R1579654</applyto>
      <location>Halle, Saxony-Anhalt</location>
      <city>Halle</city>
      <state>Saxony-Anhalt</state>
      <postalcode></postalcode>
      <country>DE</country>
      <postedate>2026-11-12</postedate>
      <visasponsorship>unknown</visasponsorship>
      <visasponsorshiptext><![CDATA[]]></visasponsorshiptext>
      <workauthorisation>unknown</workauthorisation>
    </job>
  </jobs>
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