Responsibilities

Service Business Development

• Grow the parts & service business to achieve given objectives.
• Support Ford service promotions and campaigns.
• Develop and implement new products.
• Identify underperforming Dealer Parts & Service Departments and apply corrective action plans.
• Monitor program performance of dealers.
• Collect market intelligence and performance data.

Maintain Service Customer Satisfaction (CS)

• Support and monitor dealers in developing action plans for improvement.
• Ensure dealers follow a rigorous interviewing process.

Dealers Parts & Service Business Development

• Apply general business principles to enhance Dealer performance.
• Develop annual dealer business, action, and marketing plans.
• Analyze and guide Dealer parts & service business performance.
• Analyze corrective action plans for Dealer Parts & Service Department performance.
• Support new dealer Service & Parts department setup.
• Implement and monitor new service products/programs in dealers.

Customer Complaint Handling

• Handle complaints from customers of dealers.
• Monitor and coach dealers in customer handling processes.

Dealer Processes

• Support DPI Specialists in implementing and maintaining service processes in dealers.

Qualifications

Education

• Bachelor’s degree in Marketing, Economics, Business Administration, Commerce/Trading, Automotive Engineering/Mechanics, or a related field.

Experience

• At least 5 years of experience in Marketing, Sales, Service of the Automotive industry, with supervisory role experience.

Key Skills & Competencies

• Proficiency in Word, Excel, and PowerPoint.
• Good communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work in a team and learn new concepts quickly.
• Customer satisfaction-oriented mindset.

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Responsibilities

Strategic Network Development & Planning

• Conduct comprehensive analysis of the market landscape and competitor activities to identify untapped opportunities for Ford genuine parts.
• Define and execute the long-term Parts Wholesale Strategy to increase revenue and market penetration.
• Perform distributor network planning to determine the optimal density of distributors required to achieve national reach and service levels.
• Partner with the Office of General Counsel (OGC) to develop robust distributorship agreements that protect the brand and ensure compliance.

Financial & Supply Chain Governance

• Partner with Finance and Credit departments to establish distributor credit limits, monitor payment performance, and manage commercial risk to ensure the financial health of the wholesale channel.
• Collaborate with Logistics and Supply Chain teams to ensure parts availability and minimize delivery lead times, enabling distributors to compete effectively against aftermarket competitors.
• Monitor distributor inventory health and conduct regular "cost-to-serve" and margin analyses to ensure the wholesale business remains profitable for both Ford and its partners.

Distributor Recruitment & Selection

• Define Key Performance Indicators (KPIs) and rigorous selection criteria for potential wholesale partners.
• Lead the candidate evaluation process, manage the formal approval workflow, and oversee the execution of legal agreements.
• Develop and deliver high-impact presentation packages to the dealer network to communicate the strategic benefits of the wholesale program and secure their cooperation.

Operational Execution & Sales Growth

• Manage all critical path activities for new distributor launches, including IT system integration and warehouse readiness.
• Develop and deploy both variable and fixed marketing programs tailored to the wholesale channel to incentivize volume growth.
• Proactively identify and resolve channel conflicts between traditional dealerships and wholesale distributors to ensure a balanced ecosystem.
• Build and maintain strong, collaborative relationships with part distributors to ensure alignment with Ford’s standards and objectives.

Analytics, Reporting & Governance

• Implement advanced analytics to identify "lost sales" and pinpoint specific opportunities for incremental growth.
• Establish and maintain a sales follow-up and reporting mechanism to track distributor actions against identified market opportunities.
• Lead the development of Business Plan Review (BPR) decks and present business performance, strategy, and progress to senior management.
• Serve as the primary point of contact for ASEAN, IMG, and Global stakeholders to ensure local wholesale strategies remain aligned with Ford’s international direction.

Service part export and new business development

• Support the export markets to manage monthly export revenue.
• New products, new export markets…

Qualifications

Education Qualification:

Bachelor’s degree in business or engineering field. Master is preferred

Years of Experience:

Minimum 10 years of relevant experience

Professional Exposure:

• Demonstrated analytical ability
• Knowledge of dealership parts department operations
• Knowledge of parts commodity groups
• Knowledge of service and parts industry both at a dealer level and at an aftermarket level
• Analyzing market landscape and competition
• Ability to develop metrics and reporting structures
• Ability to create and administer certification policies
• Self-motivated with very good attitude
• Strong team player, with ability to work with diverse workgroups
• Self-starter / good initiatives
• Effective communicator, with ability to work within diverse (culturally and functionally) environments
• Ability to work independently on research projects
• Natural curiosity to uncover trends in the aftermarket
• Ability to operate in an environment with less than perfect information
• Fluent in English communication – both speaking and writing

Job Data by YubHub.

Principal Accountabilities

• Ensure timely processing of all submitted applications & checking and maintain a high level of accuracy.
• Work collaboratively with sales team and internal departments to optimize processes and ensure business goals are met.
• Ensure compliance with HSBC policies and procedures to mitigate risk.
• Manage the reporting elements and generate trends/analysis/key statistics/reports/data to help improve overall efficiency, productivity, and effectiveness of Distribution Customers/Stakeholders.
• Provide support to the business by actively and reactively assisting customers for account enquiries and ongoing account maintenance.
• Resolve customer queries and complaints in a timely and professional manner.
• Provide assistant and support sale teams in the fulfillment of the sales/customer needs.
• Act as Customer interface with Service Delivery.
• Ensure that customers' needs are met by ensuring that facilities are executed efficiently and accurately.
• Ensure that all customer data is handled with confidentiality and privacy.

Leadership & Teamwork

• Work collaboratively with internal teams to ensure effective communication and coordination.
• Provide support and guidance to sales team members, assisting in the resolution of any issues or problems.
• Maintain a positive and productive work environment, leading by example and fostering a culture of accountability and teamwork.

Operational Effectiveness & Control

• Assist line managers to highlight process deficiencies and recommendations.
• Ensure accuracy and completeness of application documentation and other checking, screening and process.
• Continuously improve processes and systems to increase efficiency and effectiveness.

Knowledge/Experience Skills Requirements

• Min Bachelor's Degree holder with 1-3 years work experience in relevant field.
• Independent worker with the ability to multitask, work under pressure and meet tight deadlines.
• Good time management.
• Excellent customer service orientation.
• Good communication skill.
• Strong capacity to handle details and workflow processes efficiently and effectively.
• Strong competency in Microsoft Office (especially Word and Excel).

Job Data by YubHub.

As a Business Development Associate, you will play a key role in acquiring new customers, cross-selling credit cards and personal loans, identifying mortgage opportunities, and migrating customers to digital solutions.

Principal Accountabilities:

• Acquire new-to-bank customers via bank-led deployments, customer referrals, and self-sourced prospecting
• Cross-sell credit cards and personal loans to existing and new customers
• Identify opportunities for mortgages
• Migrate customers to use digital solutions
• Engage customers confidently, understand their needs, and convert opportunities using needs-based selling
• Explain HSBC product features and benefits clearly and recommend suitable solutions
• Support customers with account opening, coordinating with relevant departments to complete required steps
• Manage post-application activities with internal stakeholders to ensure smooth processing and customer experience
• Deliver assigned KPIs and maximise revenue contribution
• Build positive, professional relationships with customers, stakeholders, and colleagues

Knowledge/Special Skills Requirements:

• Minimum diploma holder and preferably 1–3 years of experience in sales/customer acquisition within banking or channel sales
• Strong interest in sales and customer acquisition; proactive, target-driven, resilient in a fast-paced environment
• Able to manage details and follow workflow/process steps accurately and efficiently
• Able to work independently, multitask, work under pressure, and meet tight deadlines
• Customer-oriented with strong communication skills; able to identify financial needs and refer appropriately
• Competent in Microsoft Office
• Fluent Vietnamese; English/Mandarin is an advantage

Job Data by YubHub.