{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/gurgaon-bangkok-pune-kuala-lumpur/"},"x-facet":{"type":"city","slug":"gurgaon-bangkok-pune-kuala-lumpur","display":"Gurgaon, Bangkok, Pune & Kuala Lumpur","count":2},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_88a8bfad-9a8"},"title":"Workforce Management - Senior Associate Manager - Real Time (Bangkok, Kuala Lumpur, Gurgaon, Pune Based - Relocation Provided)","description":"<p>The Senior Associate WFM Manager is a people leader role, responsible for leading a WFM team, enabling them to be successful and delivering against the prescribed KPIs.</p>\n<p>The Manager enables their team and team members by providing coaching and feedback, building strong professional relationships, maintaining a regular flow of communication, and providing direction, support, and development.</p>\n<p>The Manager also contributes to the overall WFM performance and culture, collaborating with peers and broader colleagues to ensure WFM delivers to the company and CEG objectives.</p>\n<p>The Senior Associate WFM Manager is expected to be an SME in Workforce Management, having a good knowledge of WFM concepts, to support the team with challenges and capability and to adequately represent WFM, to senior stakeholders.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Coaching and giving feedback</li>\n<li>People leadership</li>\n<li>Ensure team schedule is maintained to a high standard</li>\n<li>Provide clarity on performance vs targets</li>\n<li>Collaborate with other departments</li>\n<li>Reporting &amp; data analysis</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>6+ years of WFM experience</li>\n<li>Experience in coaching and developing</li>\n<li>Experience in delivering high-level business objectives or initiatives</li>\n<li>Hands-on experience designing and configuring omnichannel routing strategies</li>\n<li>Proven ability to build routing logic from the ground up</li>\n<li>Strong understanding of contact center architecture</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_88a8bfad-9a8/","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Agoda","sameAs":"https://www.agoda.com","logo":"https://logos.yubhub.co/agoda.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/agoda/jobs/8131828?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":null,"x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Workforce Management","Coaching","Leadership","Analytical Ability","Problem Solving","Decision Making","Effective Communication","Excel/Power Point Skills","Flexibility and Agility","KPI Management","Listening and Influencing","Process Improvement","Reporting","Result Driven","Time/Workload Management","Prioritization","Support and Develop Team Members","Operational Planning","Coordination","People Training","Presentation","Team Level KPI Management"],"x-skills-preferred":[],"datePosted":"2026-10-25T12:50:41.626Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Gurgaon, Bangkok, Pune & Kuala Lumpur"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"Workforce Management, Coaching, Leadership, Analytical Ability, Problem Solving, Decision Making, Effective Communication, Excel/Power Point Skills, Flexibility and Agility, KPI Management, Listening and Influencing, Process Improvement, Reporting, Result Driven, Time/Workload Management, Prioritization, Support and Develop Team Members, Operational Planning, Coordination, People Training, Presentation, Team Level KPI Management"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_5a6e2900-9ab"},"title":"Workforce Management - Senior Associate Manager - Capacity (Bangkok, Kuala Lumpur, Gurgaon, Pune Based)","description":"<p>At Agoda, we bridge the world through travel. 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