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You are responsible for driving time-to-value, coordinating integrations, leading customer trainings, and setting the foundation for long-term retention.</p>\n<p>This is a project-management-driven, customer-facing role that requires strong organization, technical confidence, and the ability to manage multiple concurrent implementations in a fast-paced SaaS environment.</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>Serve as the primary point of contact during the first 30–60 days of the client&#39;s lifecycle.</li>\n<li>Lead end-to-end onboarding and implementation for new Podium accounts.</li>\n<li>Coordinate product setup, integrations, and account configurations.</li>\n<li>Drive time-to-value by ensuring customers successfully launch and adopt the platform.</li>\n<li>Conduct tailored onboarding sessions and full-team trainings across customer locations.</li>\n<li>Proactively manage and resolve onboarding-related escalations.</li>\n<li>Maintain detailed documentation and project tracking within CRM systems.</li>\n<li>Partner closely with Sales and Customer Success to ensure smooth handoff after onboarding completion.</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Fluent English (written and spoken).</li>\n<li>3–5 years of experience in Customer Onboarding, Implementation, Account Setup, Project Manager or Training/Enablement.</li>\n<li>Proven ability to manage multiple projects simultaneously with clear deadlines.</li>\n<li>Strong client-facing communication skills and executive presence.</li>\n<li>Experience leading virtual trainings or customer workshops.</li>\n<li>High attention to detail and strong organizational skills.</li>\n<li>Analytical mindset with comfort reviewing usage data.</li>\n<li>Must be available to work onsite in Guatemala City (Zone 10), Monday–Friday.</li>\n</ul>\n<p><strong>Nice to Have</strong></p>\n<ul>\n<li>Experience with Salesforce, Gainsight, or other customer success tools.</li>\n<li>Experience working with SMB customers.</li>\n<li>Experience coordinating integrations or technical implementations.</li>\n<li>Process improvement or operations mindset.</li>\n</ul>\n<p><strong>What You Should Know</strong></p>\n<ul>\n<li>Onsite role – Zone 10, Guatemala City.</li>\n<li>Monday–Friday, regular business hours.</li>\n<li>Success in this role is measured by:</li>\n<li>On-time implementations</li>\n<li>Product adoption within first 30–60 days</li>\n<li>Successful handoff to CSM</li>\n<li>Customer satisfaction during onboarding</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Competitive Salary - Starting at Q.9,000</li>\n<li>Law Benefits, Health and Life Insurance</li>\n<li>13 paid holidays throughout the year</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_132a2a25-01f/","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Podium","sameAs":"https://podium81.com","logo":"https://logos.yubhub.co/podium81.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/podium81/jobs/6462897?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"Q.9,000","x-skills-required":["English","Project Management","Customer Onboarding","Implementation","Account Setup","Training/Enablement","Client-facing communication","Executive presence","Virtual trainings","Customer workshops","Organizational skills","Analytical mindset"],"x-skills-preferred":["Salesforce","Gainsight","Customer success tools","SMB customers","Integrations","Technical implementations","Process improvement","Operations mindset"],"datePosted":"2026-10-27T05:28:19.593Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Guatemala City"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Technology","skills":"English, Project Management, Customer Onboarding, Implementation, Account Setup, Training/Enablement, Client-facing communication, Executive presence, Virtual trainings, Customer workshops, Organizational skills, Analytical mindset, Salesforce, Gainsight, Customer success tools, SMB customers, Integrations, Technical implementations, Process improvement, Operations mindset"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_799a06f2-04f"},"title":"Data Migration Specialist (Temporary Contract)","description":"<p>Podium is seeking a Data Migration Specialist to join its Guatemala team on a 3-month temporary contract. The successful candidate will ensure new Podium customers start with clean, accurate, and well-structured data from day one.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Own end-to-end data migrations: Extract data from third-party systems, including CSV files, APIs, and database exports; clean and normalize the data; and successfully import it into Podium.</li>\n<li>Transform and validate data: Use Python (pandas) and advanced Excel/Google Sheets to clean, manipulate, and validate large datasets.</li>\n<li>Leverage AI tools: Use tools such as ChatGPT, Claude, and internal AI solutions to accelerate data cleaning, validation, and problem-solving.</li>\n<li>Improve processes: Identify recurring patterns and opportunities to make migrations faster, more scalable, and more accurate.</li>\n<li>Collaborate cross-functionally: Partner with Onboarding and Customer Success teams to understand customer requirements and ensure data accuracy.</li>\n<li>Handle escalations: Troubleshoot and resolve 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Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.</p>\n<p>In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.</p>\n<p>Our Customer Support efforts are essential to our customers&#39; experience, helping to answer questions, troubleshoot customer inquiries, and working creatively to keep customers working on what matters most: growing their business!</p>\n<p><strong>Responsibilities</strong></p>\n<ul>\n<li>You will work with Podium customers to answer how-to questions and troubleshoot the Podium platform.</li>\n<li>You will deliver a “human-first” experience and resolutions for customers through voice and written interactions across chat, email, phone, and Podium tools in a timely and accurate manner.</li>\n<li>You will become an expert in Podium products, both at a technical and customer use-case level.</li>\n<li>You will not stop at a simple resolution, but will look for opportunities to help customers maximize their value from Podium, looking for new ways to work smarter and delight customers!</li>\n<li>You will work with Podium to increase organizational efficiencies, share feedback, and help others work smarter while driving customer value higher.</li>\n<li>You will collaborate with certain Podium departments (Sales, Onboarding, Account Management, Retention, etc.) to increase customer engagement and contribute to retaining customers long term!</li>\n</ul>\n<p><strong>General terms of contract fulfillment</strong></p>\n<ul>\n<li>Ticket Resolution + Case Volume</li>\n<li>Customer Satisfaction + Quality of Customer Interactions</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>MUST SPEAK ENGLISH FLUENTLY</li>\n<li>Must be geographically based in Guatemala City, Guatemala</li>\n<li>2-3 years of providing Software-as-a-Service (SaaS) customer support to businesses with examples where you’ve influenced customers for the better</li>\n<li>Demonstrated background of providing support for multiple online software or SaaS products and/or IT experience</li>\n<li>Experience building best practices geared towards support quality and efficiencies, potentially from having served as a Subject Matter Expert (SME) or in other roles</li>\n<li>The ability to balance working independently and through ambiguity while contributing to improving customer satisfaction</li>\n<li>Multiple examples of prioritizing for highest impact/value work amongst competing priorities or demands</li>\n<li>You are familiar with basic web technologies (ex: HTML, CSS, JSON, and JavaScript)</li>\n<li>You are familiar with navigating and working with multiple support systems such as or similar to the following (ex: Salesforce, Twilio, ServiceNow, Zendesk, Freshdesk, Service Cloud, LiveAgent, Intercom etc)</li>\n</ul>\n<p><strong>What you should know</strong></p>\n<ul>\n<li>Compensation, starting at Q10,000</li>\n<li>Must be available to work onsite at our Guatemala City office in Zone 10, Monday - Friday within U.S. business hours</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Bono 14 and Christmas bonus</li>\n<li>13 paid holidays throughout the year</li>\n<li>Office is located in Zone 10, Edificio Interamericas</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_84b04e9c-456/","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Podium","sameAs":"https://podium81.com","logo":"https://logos.yubhub.co/podium81.com.png"},"x-apply-url":"https://job-boards.greenhouse.io/podium81/jobs/6447645?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":"onsite","x-experience-level":"mid","x-job-type":"full-time","x-salary-range":"Q10,000","x-skills-required":["English","HTML","CSS","JSON","JavaScript","Salesforce","Twilio","ServiceNow","Zendesk","Freshdesk","Service Cloud","LiveAgent","Intercom"],"x-skills-preferred":[],"datePosted":"2026-10-27T05:25:25.899Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Guatemala City"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Technology","skills":"English, HTML, CSS, JSON, JavaScript, Salesforce, Twilio, ServiceNow, Zendesk, Freshdesk, Service Cloud, LiveAgent, Intercom","baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","minValue":10000,"maxValue":10000,"unitText":"YEAR"}}},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_1488c8e7-5f6"},"title":"Sales Development Representative","description":"<p>At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. 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