Your primary responsibility will be to deliver personalized coaching sessions and create action plans based on QA insights, CX goals, and partner needs.

Deliver Exceptional Coaching Support

• Conduct coaching QA (CQA) evaluations utilizing AI-based tools to identify growth opportunities for partner agents and leaders.
• Conduct audits of bot evaluations to assess accuracy of bot output.
• Provide coaching support to partner and internal team leadership to strengthen coaching capabilities across teams.
• Collaborate with leaders to support creation of SMART action plans and coaching to the CX behavioral coaching model.
• Promote coaching excellence by demonstrating effective coaching practices for partner leaders.
• Facilitate and participate in calibrations and workshops that enhance coaching efficacy and alignment across partner and internal teams.
• Collaborate with QA teams to ensure coaching action plans are derived from actionable insights and accurately address performance gaps.

Mentorship & Development

• Participate in mentorship efforts to guide skill-building initiatives across CX teams, contributing to their professional development.
• Provide feedback on coaching frameworks to ensure they are relevant and impactful.

Continuous Improvement

• Conduct audits on the output of AI tools to ensure accuracy in the results related to coaching QA and coaching insights.
• Conduct RCA analysis on various data sets to identify and share actionable insights with relevant stakeholders in CX.
• Share insights and recommendations with the training team to address trends identified during coaching sessions.
• Participate in Coaching calibration sessions to identify program needs and gaps in coaching processes.
• Partner with CX leadership to ensure coaching goals align with broader CX objectives, including NPS and CSAT improvement.
• Collaborate with the Professional Development team to contribute to mentorship programs and skill enhancement workshops, including Coaching certifications.

Additional Contributions

• Conduct ad-hoc coaching support based on priority needs.
• Actively assist with team-building efforts and recognition programs as they relate to coaching contributions.

Qualifications:

• Bachelor's Degree in Business, Information Technology, Communications, or related field, or equivalent experience.
• At least three years of experience in a Customer Care, Learning & Development, or similar working environment.

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As a Software Engineer - ITSM, you will be responsible for developing software programs per technical specifications following programming standards and procedures, performing testing, executing program modifications, and responding to problems by diagnosing and correcting errors in logic and coding.

Key Responsibilities:

• Ensures secure coding and UI standards and best practices are applied during development.
• Provides input and contributes to the enhancement and maintenance of applications and programs.
• Leads efforts to configure, analyse, design, develop, and maintain program code and applications.
• Performs detailed and complex unit testing and secure code testing, and issues resolution.
• Drives and supports the process for source code management.
• Contributes to integration, systems, and performance testing and tuning of code.
• Participates in peer secure code reviews.
• Defines and promotes opportunities for re-usability of code, configurations, procedures, and techniques.
• Designs, develops, troubleshoots, and deploys technical solutions on the ServiceNow platform, focusing on ITSM modules like Incident, Problem, and Change Management to meet organisational goals.
• Implements and debugs technical solutions with an emphasis on quality and efficiency.
• Creates and configures Business Rules, UI Policies, UI Actions, Client Scripts, Script Includes, ACLs, etc.
• Develops and maintains automated test scripts with ServiceNow's Automated Test Framework (ATF) for both functional and regression testing.
• Participates in design and code reviews to verify the development team's comprehension of specifications and compliance with coding standards.
• Utilises automation where possible to facilitate effective build and deployment processes.
• Assists technical and infrastructure teams in understanding ServiceNow design and specs, collaborates across functions to deliver quality solutions and improve processes.
• Contributes to IT standards, processes, procedures, guidelines, and end-user support documentation.
• Delivers level 3 support for high-priority issues.
• Offers training to end users and junior team members as required.

Education, Licenses, Certifications:

• College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required.
• This position may require licensing for compliance with export controls or sanctions regulations.

Requirements:

• 4 years of experience with software design and ServiceNow development.
• Proficiency in ServiceNow ITSM, including platform analytics, dashboards, reports, and implementation of catalog items and record producers.
• Knowledge of Virtual Agent and Agent Chat capabilities.
• Experience in working with Web technologies, including API, JavaScript, HTML, and CSS.
• Familiarity with ServiceNow development tools such as Flow Designer, Studio IDE, and Update Sets.
• Experience with ServiceNow integration with 3rd party software and applications.
• Strong problem-solving abilities, communication skills, teamwork, and a solution-focused mindset.
• Advanced English Level.

Nice To Have:

• ITIL v3 or v4 foundations certification, solid knowledge of Agile delivery, and ServiceNow application developer/system administrator certifications highly preferred.

Benefits:

• Financial savings plan for retirement
• Comprehensive healthcare benefits for you and your family
• Celebrating diverse perspectives to build a more diverse workforce
• Flexible working arrangements, paid holidays, and parental leave
• Education assistance and financing options
• Annual merit-based bonuses and profit-sharing
• Volunteer opportunities
• Training and development programmes

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The Manager, Americas Control Tower leads the execution strategy for ocean and air freight operations across North and Latin America, based out of Flexport's Guadalajara office. This role is responsible for driving operational excellence through consistent process execution, quality management, and standardization across regions, spanning Ocean (FCL/LCL) and Air, and Flexport's growing Control Tower product suite.

The Operations Manager oversees the daily performance of their team's workflows, ensuring accuracy, timeliness, and adherence to service standards. A key focus of this role is developing scalable, repeatable processes that enhance efficiency and consistency across pre-departure tasks, while also overseeing select post-arrival functions owned by the Control Tower.

This position works closely with regional Gateway, Carrier Performance Management, and Demand teams to identify performance gaps, implement best practices, and align stakeholders around a shared goal: delivering a seamless, best-in-class experience for our clients.

Responsibilities:

Team Leadership & Control Tower Development

• Build, lead, and develop a team of Gateway Operators within the Americas Control Tower, able to execute across both ocean and air modes
• Serve as the primary leadership presence for the Americas Control Tower from day one; act as the bridge between Control Tower operators and regional Gateway leadership teams
• Establish clear escalation protocols, communication rhythms, and performance standards between the Control Tower and its regional counterparts
• Lead weekend and after-hours coverage planning for accounts requiring extended support

Operational Performance

• Oversee exception management workflows: dwelling cargo, document discrepancies, milestone gaps, line holds, and carrier SLA resolution
• Ensure flexibility is maintained across ocean and air modes; gateway operators flex between modes based on volume and account needs
• Act as a client-facing escalation point for high-priority issues, partnering with Account Management and Demand to ensure client expectations are met and communicated clearly
• Partner with Americas ops leaders on outbound forecasting, terminal dwell, milestone accuracy, and timely carrier communication

Process, Standards & Scalability

• Develop and maintain SOPs for all Control Tower-managed functions; ensure consistent, repeatable, and compliant execution across modes and accounts
• Generate SLAs for the Control Tower team aligned with regional and company-wide goals

Stakeholder Partnership & Reporting

• Develop dashboards and reporting to measure team performance; support regional leadership in data-driven decisions on carrier strategy and account management
• Collaborate with Carrier Performance Management and Demand teams to surface insights from Control Tower-managed shipments
• Partner with product leaders to develop product strategy that supports Control Tower execution needs

Hiring & Team Growth

• Plan for headcount, hire, grow, and manage a high-performing team as scope expands
• Identify and develop team leads from within the operator cohort as the Control Tower matures

Experience Needed:

• BA/BS degree and/or 5+ years of experience in relevant freight forwarding, transportation, or supply chain roles
• 3+ years of people management experience in a relevant freight forwarding, transportation, or supply chain role required
• English and Spanish language fluency required, as the role requires professional-level Spanish for team leadership and shipper/carrier coordination
• In-depth knowledge of freight forwarding technology and platforms; experience partnering with product teams to deliver operational improvements
• Analytical, metrics-driven approach to problem solving; strong working knowledge of analytical tools (Looker, BI dashboards, AI, Google Suite/Microsoft Suite, etc.)
• Experience developing and enforcing SOPs in a high-volume operational environment
• Excellent communication, interpersonal, and organizational skills, including the confidence to represent Flexport directly to clients and carriers; ability to manage effectively across time zones and cultural contexts

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As Flexport opens its doors in Brazil, we're looking for an Account Manager to help lead client growth in one of the most important markets in our LATAM expansion. You'll be part of the initial cohort of local hires building Flexport's presence in the country.

Responsibilities

• Develop and launch new solutions that meet the needs of the largest and most complex global freight forwarding clients
• Focus on accelerating growth across the full Flexport portfolio, including Air, Ocean, Cross-border, Trade Advisory, Customs, and Control Tower
• Partner with global sales teams in the US, Europe, and APAC to identify expansion opportunities with existing accounts and grow Flexport's share of wallet
• Work cross-functionally, across Operations, Procurement, Fulfillment, Implementation, Legal, industry subject matter experts, and Trade and Financial Services, to build and execute client strategies that maximize outcomes
• Drive sales by upselling in Brazil, demonstrating Flexport's value through platform demos, coordinating onboarding with cross-functional teams, and managing client operating procedures for consistency and efficiency
• Run business review meetings for key clients, review operational performance, and follow up on Net Promoter Score (NPS) results to improve client satisfaction
• Oversee account-level quality assurance: evaluate metrics proactively, manage volume forecasts, and resolve discrepancies to keep accounts performing well
• Build alignment with executive-level customer contacts and maintain relationships with stakeholders at some of the world's largest brands
• Stay current on industry and supply chain developments so you can proactively educate and support clients through change

Requirements

• Bachelor's or master's degree
• 3-5 years of Freight Forwarding/SaaS Account Management or Sales experience
• An entrepreneurial mindset, with a strong track record of driving results and innovation
• Experience working across complex global team matrices to reach solutions and results
• Experience building client relationships globally, and turning those relationships into business growth
• Passion for team success, with the ability to inspire and motivate others
• A can-do, roll-up-your-sleeves, results-oriented approach; approachable and accessible
• Strategic thinking paired with disciplined planning; able to turn strategy into operational plans
• Excellent presentation and communication skills across written, verbal, phone, and media channels
• Strong negotiation and problem-solving skills
• Awareness of cultural differences and business norms across the globe, with the ability to adapt style to local business cultures
• A track record of building strong internal and external relationships
• A compliance-first mindset, high integrity and ethics, with style and behavior that reflect Flexport's values
• Hands-on daily use of AI tools, or a strong affinity for picking them up fast

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Responsibilities:

• Assume and live the Red Bull OP Culture, being a brand ambassador for the Musketeers and On Premise network
• Communicate fluently with Musketeers, National On Premise Manager, and other regional business units
• Ensure premium On Premise activation and High 5 execution at events
• Plan and develop the area in the regional business plan, securing implementation of the national business plan
• Manage the team to drive growth, set up route planning, and maintain relationships with key On Premise partners
• Own the regional On Premise budget, keep records of Musketeer activities, and compile competitor reports
• Develop the regional On Premise marketing strategy with the National On Premise Marketing Manager
• Train, coach, motivate, and assess the Musketeer team
• Seek out and engage potential qualified candidates for Musketeer positions

Requirements:

• University degree in business, marketing, or similar
• 3-4 years sales experience with a strong track record of success
• 2-3 years management experience in the On Premise beverage industry
• Strong On Premise industry knowledge, analytical, planning, and financial skills
• Fluent in written and spoken English, driver's license, and proficiency in EDV

Benefits:

• Competitive salary
• Opportunities for growth and development
• Dynamic and entrepreneurial work environment

Travel: 30-40%

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As a Local NPI Engineer, you will provide on-site engineering support for all Assembly and Process issues. You will be based at the factory in FXN Guadalajara, Mexico. Your responsibilities will include:

• Escorting and Process Validation activities and DOEs
• Developing and implementing manufacturing processes for new products to meet project requirements
• Driving CMs to excellence in aspects of manufacturing process, quality management and HVM mindset

To be successful in this role, you will need:

• B.Sc. or equivalent experience in Mechanical or Industrial Engineering
• 5+ years of relevant experience
• Experience in PCBA manufacturing, including knowledge of PCB design, SMT process, mechanical assembly and testing processes
• Experience in leading projects with multiple CMs/vendors
• Strong problem-solving and analytical skills to identify and resolve technical issues during the product development process
• Familiarity with ICT / JTAG technology and/or functional tests
• Well-organized and detail-oriented
• Excellent English, reading, writing, and presentation capabilities

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As the Market Performance Associate for Ocean Gateway, you will be responsible for the ground performance strategy and planning within your assigned markets. Your main objective is to achieve over 95% destination On-Time Performance (OTP) by proactively managing all operational elements, including terminals, Shipping Line (SSL) carriers, rail providers, warehouses, and truckers, to consistently meet our Service Level Agreements (SLAs).

Key Responsibilities:

• Develop and own vendor relationships, ensuring we have drayage partners in place that will support growth and deliver a best-in-class service for our customers.
• Develop dashboards to measure trucking SLAs: Work cross-functionally with business leads to help them set and achieve key results.
• Manage performance reporting at a market and vendor level, including inbound forecasting, milestone reporting, timely pickup and delivery.
• Provide Product Support to drayage carriers by onboarding, training and continuously coaching dispatchers on Transmission.
• Trucker Assignment Inputs: Provide detailed feedback and recommendations to ensure drayage market allocations leverage top-performing carriers.
• Oversee successful implementation of new FCL/LCL destination business, by way of proper carrier selection, SOP development, and intimate shipment monitoring.
• Navigate service escalations alongside Gateway Operator peers to keep freight moving and deliver a positive client experience.

Requirements:

• BA/BS degree and/or 2+ years of experience in relevant freight forwarding, transportation or supply chain roles
• Excellent communication, interpersonal, and organizational skills
• In-depth knowledge of product and technology within the industry, experience building product and partnering with product teams to deliver innovative and unique solutions
• Industry expert for knowledge on ground transportation, experience with regards to imports and/or exports from a sales, operational and procurement perspective.
• Experience building and maintaining strong relationships and partnerships with vendors.
• Analytical skills and metric/data-based approach to solving problems, drives organization by numbers/metrics.
• Strong analytical background and knowledge of analytical tools (Excel, etc.)
• Strategic vision and ground-floor execution
• Experience with SQL, Looker, and Snowflake, including data manipulation and dashboard/report building.

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As part of NVIDIA's Product Engineering group, you will enable successful new product introductions (NPI), manufacturing scalability, yield improvement, and operational excellence for networking products. You will work directly with brand-new AI infrastructure technologies and influence manufacturing success from development through high-volume production.

Your primary responsibility is to act as the on-site manufacturing technical lead for Networking products in Guadalajara, Mexico. You will work on the factory floor to improve factory preparedness, NPI execution, yield, and technical issue resolution throughout the product lifecycle.

Responsibilities:

• Serve as primary technical liaison between NVIDIA, contract manufacturers, and suppliers for Networking products made in Mexico.
• Lead NPI readiness, factory qualification, and NPI-to-mass production transitions.
• Provide hands-on factory support for efficient NPI and mass-production builds.
• Lead root-cause analysis and technical closure of manufacturing, yield, quality, reliability, and test-related challenges.
• Analyze manufacturing data, yield trends, and reliability metrics to identify risks and drive corrective actions.
• Drive factory readiness reviews and resolution of partner concerns.
• Partner with multi-functional teams to improve design for manufacturability, process optimization, and engineering change implementation.

Requirements:

• Master's degree or equivalent experience in electrical engineering, mechanical development, computer engineering, production engineering, or a related field.
• 8+ years of experience in Product Engineering, Manufacturing Engineering, or related fields supporting NPI and high-volume production environments.
• Deep expertise in board and system manufacturing, including process control, yield improvement, testing, failure analysis, and factory operations.
• Demonstrated ability to independently solve complex technical and cross-functional manufacturing challenges.
• Excellent communication, influence, and technical leadership skills.

Benefits:

• Competitive salaries
• Generous benefits package

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As the on-site manufacturing technical lead for Datacenter Board products in Guadalajara, Mexico, you will work directly on the factory floor to improve factory preparedness, NPI execution, yield improvement, and technical issue resolution throughout the product lifecycle.

Responsibilities:

• Serve as primary technical liaison between NVIDIA, Contract Manufacturers, and suppliers supporting Datacenter Board products made in Mexico.
• Lead NPI readiness, factory qualification, and NPI-to-MP transitions to ensure manufacturing readiness and production success.
• Provide hands-on factory support to drive efficient execution of NPI and mass-production builds while rapidly resolving manufacturing issues.
• Lead root-cause analysis and technical closure of manufacturing, yield, quality, reliability, and test-related challenges.
• Analyze manufacturing data, yield trends, reliability metrics, and benchmarks to identify risks and drive corrective actions.
• Drive factory readiness reviews, benchmark assessments, and resolution of partner concerns for critical production, quality, material, and capacity issues.
• Partner with multi-functional teams to improve DFM, DFT, process optimization, engineering change implementation, and manufacturing risk mitigation.
• Provide technical leadership through dashboards, continuous improvement initiatives, mentorship, and teamwork across global teams, suppliers, and CMs.

Requirements:

• Master's degree or equivalent experience in electrical engineering, mechanical development, computer engineering, production engineering, or a related technical field.
• 8+ years of experience in Product Engineering, Manufacturing Engineering, Operations Engineering, or related fields supporting NPI and high-volume production environments.
• Deep expertise in board and system manufacturing, including process control, yield improvement, testing, failure analysis, reliability engineering, and factory operations.
• Demonstrated ability to independently solve complex technical and cross-functional manufacturing challenges using data-driven approaches.
• Excellent communication, influence, and technical leadership skills, with the ability to align global engineering, operations, quality, and supplier teams without direct authority.

Preferred Qualifications:

• Strong understanding of system architecture, board building, signal integrity, power delivery, thermal composing, and reliability considerations.
• Proven track record of identifying design-related issues early in the product lifecycle and driving cross-functional solutions that improve output, quality, dependability, and manufacturing readiness.

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As an Mid Market Account Executive, you'll be responsible for developing and executing against a comprehensive territory/accounts plan as well as driving sales in a defined territory and/or account list to achieve revenue targets, working in collaboration with Cloudflare Partners. The person in this role will also assist in creating and articulating compelling value propositions for Cloudflare services.

Responsibilities include:

• Managing contract negotiations
• Generating and maintaining a robust sales pipeline in coordination with Partners in assigned territory to maximize, achieve and exceed sales targets
• Developing long-term strategic relationships with key partners to capture market share, acquiring new accounts and expanding Cloudflare services in existing accounts
• Prospecting into target accounts to generate new sales opportunities
• Aligning with channel partners on go-to-market strategy

Desirable skills and experience:

• Bachelor's degree
• English/Spanish fluency
• 3+ years experience selling technology solutions in a B2B model
• Experience orchestrating cross-functional teams, including Partners sales and marketing teams to plan and execute a territory business plan
• Basic understanding of computer networking and 'how the internet works'
• Experience managing longer, complex sales cycles
• Aptitude for learning technical concepts/terms
• Strong interpersonal communication and organizational skills
• Self-motivated; entrepreneurial spirit
• Comfortable working in a fast-paced dynamic environment

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Flexport's Global Operations team manages customer supply chains end-to-end. As an Operations Associate in our Guadalajara team, you'll ensure high-quality shipment execution, on-time performance, and excellent customer experience.

Responsibilities

• You'll be the front line to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
• You'll be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
• You'll follow standard operating procedures (SOP).
• You'll own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
• Your team will seamlessly coordinate day-to-day logistics operations with internal and external partners.
• You'll execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• You'll assist the shipments managed by partners as we drive partner autonomy.
• You'll quote and invoice client shipments with responsibility to their P&L.
• You'll participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary.

Requirements

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus).
• Bachelor’s Degree preferred.
• Able to adapt to new technology and can thrive in a fast-paced environment.
• Effective time management.
• Attention to detail.
• Ability to effectively seek and receive feedback.
• Effective communication both verbally and in writing in client-facing interactions.
• Teamwork and relationship building.
• Orientation towards working smarter and adopting best practices and standardization.
• Problem-solving capabilities.
• Fluent in English and Spanish.
• A "compliance first" attitude.

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You will also update and maintain the company's accounting Standard Operating Procedures for assigned areas, ensuring compliance with evolving business processes and accounting standards, assist with prepaid schedules, and maintain assigned balance sheet accounts accuracy.

Additionally, you will assist with lease schedules and support JE generations, assist with Treasury team on payments initiations and processing, support variance analysis and provide commentary on P&L movements, and help identify process improvements that streamline month-end closing and reporting processes, maximizing efficiency and accuracy, and support automation initiatives.

To be successful in this role, you will need strong business level English, a Bachelor's Degree or above in Accounting, Finance, or a related field, 2+ years of working experience in public accounting (preferably Big 4) and/or in an accounting function with strong understanding of accounting, high attention to detail and problem-solving ability with a keen focus on continuous improvement, prioritization skills and the ability to execute on deliverables in a fast-paced and results-oriented environment, a willingness to embrace and drive changes, excellent communication and interpersonal skills, and strong Excel skills.

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At Flexport, we believe global trade can move the human race forward. Our mission is to make global commerce so easy there will be more of it.

Help our customers improve their global supply chains

The Global Operations Specialist is a critical part of Flexport's mission to make global commerce so easy there will be more of it. In this role, your direct customers are the partners within your region: our Flexport Squad Operations teams and customs teams, subcontractors, carriers, and terminals.

The Opportunity

As a Global Operations Specialist, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission. You will be responsible for executing the movement of containers and air freight to availability at the port or warehouse of destination.

Responsibilities

• Be responsible for executing the movement of containers and air freight to availability at the port or warehouse of destination
• Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately
• Serve as the first point of escalation for issue resolution, ensuring prompt and effective resolution to provide the best customer experience
• Use metrics to spot opportunities to improve and deliver great performance in your role, including data quality and shipment milestone timeliness
• Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators (KPIs) and Service-level Agreements (SLAs) in-line with productivity goals
• Analyze data to root-cause defects and support continuous improvement efforts
• Execute on shipment delivery appt coordination and any reporting functions needed to support our clients business needs

Requirements

• Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!
• Excellent customer service skills with the ability to effectively empathize and prioritize the needs of a diverse customer base
• Fluency in English, both written and verbal
• Strong attention to detail in a high-energy, fast-paced environment
• The ability to work flexible hours: this role requires working variable hours to match when customers need us most. You may be required to work national holidays, weekends, swing or night shifts, and may be asked to render overtime based on business needs

Benefits

• Commitment to Equal Opportunity
• Global Data Privacy Notice for Job Candidates and Applicants

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The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world.

As Flexport embarks on our goals for 2026 and beyond, we will be rapidly expanding our presence in new markets. As Country Manager, you will build and lead our local teams, drive our market presence, oversee end-to-end operations, and cultivate partnerships with local partners to ensure seamless service delivery and growth. You will establish and infuse Flexport’s culture and values in daily operations, exhibiting grit and a bias to action. This role is pivotal to our success in expanding across LATAM and delivering exceptional value to our customers.

Responsibilities:

• Lead and Manage Operations: Oversee all operational aspects of our business in the country, ensuring efficiency, compliance, and alignment with global standards.

• Develop and Execute Strategy: Build and implement local business strategies that align with regional and global objectives, driving growth and profitability.

• Foster Partnerships: Identify, negotiate, and maintain partnerships with local partners to optimize service offerings and expand our network.

• Manage and Grow the Team: Recruit, develop, and lead a high-performing local team, fostering a culture of excellence and accountability.

• Drive Customer Success: Ensure outstanding customer experience by maintaining service quality, resolving issues, and building long-term client relationships.

• Own and execute Flexport Mexico’s commercial strategy: Overseeing the local sales organization to drive growth with existing customers while acquiring new logos and expanding Flexport’s footprint in the Mexican market.

• Monitor Market Trends: Analyze local market trends, customer needs, and competitive landscapes to identify new opportunities and maintain a competitive edge.

• Ensure Compliance: Uphold legal, regulatory, and ethical standards across all aspects of the operation.

Requirements:

• Leadership Experience: 10+ years of progressive experience in logistics, freight forwarding, or supply chain management, with a minimum of 7 years in a leadership role.

• Commercial & Sales Experience: You have a proven track record in growing freight forwarding business in Mexico, holding strong relationships with local buyers of freight forwarding services.

• Market Knowledge: Deep understanding of the logistics landscape in the Mexico market and experience working with local partners, airlines, shipping lines, and government regulations.

• Strategic Thinking: Proven ability to develop and execute operational strategies that drive growth and efficiency.

• Partnership Building: Strong negotiation and relationship-building skills, with experience managing customer and partner relationships

• Operational Expertise: Hands-on experience managing complex supply chain operations, including process improvement and technology implementation.

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