We're looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products.

As a Customer Assistant, you will:

• Operate in a high-demand environment, providing excellent customer service during peak periods
• Utilise digital tools, such as the Sparks App and in-store devices, to enhance the customer experience
• Maintain high standards of efficiency and effectiveness, balancing speed and accuracy
• Contribute to a positive store environment, supporting colleagues and working as a team player
• Adapt to changing situations and priorities, demonstrating flexibility and resilience

The successful candidate may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Your schedule will be:

• Sunday: 14:00–18:00
• Tuesday: 14:00–18:00
• Friday: 14:00–18:00
• Saturday: 14:00–18:00

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We're looking for passionate, fashion-forward individuals who are ready to drive sales, grow our share in the style space, and help customers discover our most on-trend and fashionable products.

Your responsibilities will include:

• Providing style advice and excellent customer service
• Utilising our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience
• Keeping standards sky-high while balancing speed and accuracy, even when the pressure is on
• Contributing to a positive store environment where everyone moves with purpose and energy
• Adapting to where you're needed, when you're needed, always ready to meet the next challenge head-on

In return, you'll receive a flexible working pattern, with Sundays and Saturdays from 12:00-18:30, and potentially up to full-time hours in the weeks commencing 13th and 20th December.

M&S is committed to an active Inclusion, Diversity and Equal Opportunities Policy.

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Shifts:

• 13.25hrs p/w; Tue 11:00 - 15:45; Thu 09:30 - 14:30; Fri 12:00 - 16:00

Responsibilities:

• Deliver fast, friendly service and help customers find what they need
• Keep the sales floor well stocked, organised, and easy to shop
• Ensure the shop floor is clean, tidy, and visually appealing
• Efficiently process deliveries and replenish the sales floor to ensure it remains fully stocked and presentable
• Pick, pack, and transfer stock to meet customer timescales and ensure accurate parcel processing
• Keep the back of house clean, safe and organised

Requirements:

• Friendly and approachable, always happy to help
• A team player who stays calm in busy moments
• Reliable, organised, and ready to get involved
• Keen to learn and take pride in doing a great job
• Respectful, committed and eager to play your part

Benefits:

• Recognition and rewards for doing a great job and achieving great results (after 1 week's service)
• 25% off most NEXT, MADE, Lipsy, Gap and Victoria's Secret products (available after 1 week's service when purchased through NEXT)
• 10% off most partner brands & up to 15% off Branded Beauty (after 1 week's service)
• 60% off a generous (optional) working wardrobe allowance to buy clothes to wear for work (minimum 6 week contract)
• Early VIP access to sale stock
• Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
• Access to fantastic discounts at our Staff Shops
• Access a digital GP and other free health and wellbeing services
• Support Networks - Access to Network Groups to empower and celebrate each other
• Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more

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Responsibilities:

• Provide exceptional customer service
• Maintain retail operational standards on the shop floor and back of house
• Work as part of a team to achieve store targets and deliverables
• Focus on understanding the store targets and deliverables

Benefits:

• Recognition and rewards for doing a great job and achieving great results
• 25% off most Joules, NEXT, MADE, Lipsy, Gap, and Victoria's Secret products
• 10% off most partner brands and up to 15% off Branded Beauty
• Uniform allowance
• Access to fantastic discounts at Staff Shops
• Life assurance
• Discounted health plan for you and your family

Shift pattern: 12hrs p/w; Thu 08:30 - 12:30; Fri 08:30 - 12:30; Sat 08:30 - 12:30 Salary: £8.28 - £12.71 per hour

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